Clients who fail to come to a scheduled appointment (including intake, testing, feedback) will be charged a $200 no show fee. All clients are made aware of the no show policy at a variety of times during their contact with the Centre:

• It is always explained by the assistant to the director when new clients book their intake appointment
• It is outlined on the information sheet given to all the clients
• It is included on the bottom of all the appointment slips

Clients wishing to appeal this fee and request a fee waiver on the basis of extenuating circumstance should be referred to a member of senior staff. The purpose of this fee is to ensure accountability on the part of the client as an active participant in the assessment process and to ensure effective use of an important resource in the post-secondary and community environment.