University Registrar

OFFICE OF THE

University Registrar

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 SOLUS for Alumni

While your studies at Queen's University may have passed, your need for access to services will remain.

The SOLUS Student Centre, which delivers online services to students, also provides important information and documentation for alumni as well.

Whether you require an Official Transcript of your studies at Queen's, an update of your contact information, or Income Tax Certificates, the following links on this page will prove useful.

Be sure to check the side navigation bar as well!

Coronavirus (COVID-19) pandemic - Adjusted Service

The Office of the University Registrar (OUR) is here to provide service to you.

We have adjusted our services to online delivery in an effort to help reduce the global spread of the COVID-19 virus.

Our commitment to provide support to you remains our priority during this time and our core operations will continue.  As many staff within the OUR are working remotely, we would ask that your inquiries be directed as follows:

If you wish to submit a request to have a form completed (i.e. CPP) or request a letter (i.e. degree certificate) please visit http://queensu.ca/registrar/forms/doc-request for easy and complete instructions on how to submit the Document Request Form.  Please continue to watch for updates on our web site.

We remain committed to providing service to you and will respond to your request as soon as possible.

Please continue to monitor the Queen’s University’s COVID-19 webpage (https://www.queensu.ca/covidinfo/) for the most up to date information.
What is SOLUS?

On March 9th, 2011, Queen's University changed the way that we deliver online services to students and alumni.

As part of the broader implementation of the new Oracle PeopleSoft Information system, the student / alumni service known as 'QCARD' was replaced with the SOLUS Student Centre.

SOLUS is a Gaelic word that means "knowledge and light". It also stands for "Student On Line University System."

Because many alumni will not be familiar with the new system, we have prepared an easy to use tutorial that will explain how to access SOLUS and how to order services from it.

Your NetID

In order to login to the SOLUS Student Center, you will be asked to provide your NetID and password.

Some people, including alumni, may not remember their NetID, while others may never have been issued one while they were students.

The NetID is an issued combination of letters and numbers which is unique to each student. Think of it as your individual passkey to unlocking online services from Queen's.

If you don't have a NetID, you can activate one by going to http://netid.queensu.ca/activate

This utility will require two things - one of which is your Student ID Number. If you do not remember your Student ID Number, you can contact the Office of the University Registrar at 613-533-2040, and our staff will be able to assist you.

If you have your NetID, and don't remember your password, you can do either of the following:

  • If you created your Challenge Questions and supplied an Alternate Email address, you can use the  Self Service Password Reset Tool
  • If you did not create your Challenge Questions and did not supply an Alternate Email address, you will have to contact the IT Support Centre at 613.533.6666 or complete the Online Help Form

 

Your Web Browser

SOLUS is a web-based application, which means you access it through an Internet browser. Not all web browsers are supported by SOLUS, and use of a non-supported browser could result in the loss of data or denial of specific services.

To get the most of SOLUS, we recommend use of the following web browsers:

  • Microsoft Internet Explorer (IE) for PC
  • Mozilla Firefox (Mac and PC)
  • Apple Safari (Mac)
  • Google Chrome

Use of other non-supported web-browsing programs may lead to a loss of user application data (e.g.:Applications to Graduate).

 

Allowing Pop-Up Windows

If you are planning on printing forms from the SOLUS Student Center, please ensure that your web browser (Internet Explorer, Mozilla Firefox, Safari, Google Chrome) is set to allow pop-up windows.

SOLUS generates form requests by producing them in an Adobe pdf format in a new browser window. If your browser is set to block pop-ups, then your forms will not appear on your computer.

In order to help users be able to allow pop-ups, instructions have been produced that list the steps involved for various compatible browsers for both the Mac and PC computing environments:https://www.queensu.ca/its/software/supported-software/web-browsers/pop-ups/enabling-pop-ups-tutorial

Your certificate should generate in PDF form in a new window, which you can save or print for your taxation records.

If your certificate does not generate, please review steps 1 and 2 to ensure that your browser is allowing the new window to be created.
Logging in to the SOLUS Student Centre

  • Click on the "Search and Sign In" icon located in the top right-hand corner of Queen's affiliated websites

     

     

     

             Click on the "Search and Sign In" icon located in the top right-hand corner of Queen's affiliated websites

  • Select "MyQueen'sU - SOLUS, MyHR and more" from the revealed menu

            Select "MyQueen'sU - SOLUS, MyHR and more" from the revealed menu

  • Select the "SOLUS" link from the left hand column

            Select the "SOLUS" link from the left hand column

  • Log in using your NetID and password.

            Log in using your NetID and password.

Logging into SOLUS

Ordering Transcripts

  • 1. On the main page of SOLUS, click on the ‘other academic…’ dropdown box and select Transcript: Request Official. Click the Go button.

    1. On the main page of SOLUS, click on the ‘other academic…’ dropdown box and select Transcript: Request Official. Click the Go button.

  • 2. Enter required information into the four areas: A. Select if you want it to be printed immediately, to reflect term grades, or to reflect degree conferral. B. Choose if you want to receive it via Canada Post mail, FedEx courier, or if you will be picking it up from the University Registrar’s Office. C. If you are sending it directly to an external agency, include their name, phone number and a reference number, if available. If you are sending it to yourself, fill in your own phone number. D. Enter an ad

    2. Enter the required information into the following four areas:

    A. Select if you want the transcript to:
    i) be printed immediately, or
    ii) held until term grades are posted, or
    iii) held until a degree conferral is registered
     

    B. Choose if you want to receive your transcript via Canada Post mail, FedEx courier or, if you will be picking it up from the University Registrar’s Office.
     

    C. If you are sending your transcript directly to an external agency, include the agency’s name, phone number and a reference number if available. If sending to yourself, fill in your own phone number.
     

    D. In the field labeled 'Person's Name (will appear on label)', enter the name of the recipient (either agency or individual). Click on the 'Edit Address' link to enter the mailing address for where you want the transcript to be sent to.
     

    Once completed, Click the REVIEW REQUESTS button.

  • 3. Confirm that all address information is correct. When you are ready to proceed, click the Process Request button to be taken to the payment processing page.

    3. Confirm that all address information is correct. When you are ready to proceed, click the Process Request button to be taken to the payment processing page.

  • 4. Fill in your payment details and then click the Pay with Your Credit Card button to finalize the transaction.

    4. Fill in your payment details and then click the Pay with Your Credit Card button to finalize the transaction.

Ordering Official Transcripts

T2202 Income Tax Certificates

  • 1. On the main page of SOLUS scroll down to the Finance section, click on the ‘other financial…’ dropdown box and select T2202A Tax Forms. Click the Go button.

    1. On the main page of SOLUS scroll down to the Finance section, click on the ‘other financial…’ dropdown box and select T2202A Tax Forms. Click the Go button.

  • 2. Select your requested year and click Retrieve. SOLUS will then prepare your T2202A and it will appear in a pop-up.

    2. Select your requested year and click Retrieve. SOLUS will then prepare your T2202 and it will appear in a pop-up.

T2202 Income Tax Certificates

Changing your Address

  • 1. On the main page of SOLUS scroll down to the Personal Information section, click on the ‘other personal…’ dropdown box and select Addresses. Click the Go button.

    1. On the main page of SOLUS scroll down to the Personal Information section, click on the ‘other personal…’ dropdown box and select Addresses. Click the Go button.

  • 2. Here you can click the Edit icon to update your current mailing address. You can set your address change to take effect at a date in the future.

    2. Here you can click the Edit icon to update your current mailing address. You can set your address change to take effect at a date in the future.

Changing your Address

Other Services

While much of what we offer is available through the SOLUS Student Center, there are some services that may require the submission of an application form, including: 

  • Name changes
  • Replacement of diplomas
  • Permission for previous graduates to attend Convocation

For assistance in these and other matters, please visit our Forms page here.