Refund Schedule

 

Effective January 1, 2013, students who have a credit balance in their account will automatically receive a refund directly deposited into their bank accounts in February.   Students should not submit a Refund Request Form during the month of January.    IMPORTANT: if you do not wish to receive a refund at this time, please e-mail fees@queensu.ca .   Please Note:   Students should ensure their banking information on SOLUS is complete and up to date as refunds will ONLY be processed using electronic funds transfer.   Students experiencing Extenuating Circumstances can submit a Refund Request Form identifying the circumstances which warrant a refund prior to February.  The Office of the University Registrar – Student Awards or Records and Services will review each request on a case/case basis   Students receiving OSAP who have a credit in their student account will automatically have their account reviewed by the Student Awards Office prior to a refund being issued in February.  OSAP policy requires that tuition fee refunds are to be forwarded to the National Student Loans Service Centre to be applied to a student’s OSAP loan debt.  Therefore students with an overpayment on their 2012-2013 OSAP account may have some/all of the tuition refund applied to their OSAP loan debt to reduce/eliminate the OSAP overpayment.   Students who have completed their degree prior to 2013 winter term can initiate a refund request (this is done in person in Office of the University Registrar -Records and Services).

 

This page contains information regarding the policies and process regarding fee refunds to students.

Please note that all refund requests will be processed within approximately three (3) weeks of an application being received. No exceptions will be made to this practice. 

* Please note that the refund schedules listed in the menu below apply ONLY to tuition fees and the Student Assistance Levy.

• Refund Schedule for Undergraduate Programs

  Fall, Winter Course Term If dropped ... Then refund will be ... Fall Before September 21, 2012 100% of full course fee September 22, 2012 - October 5, 2012 50% of full course fee October 6, 2012 - November 2, 2012 25% of full course fee After November 3, 2012 0% of full course fee Winter Before January 18, 2013 100% of full course fee January 19, 2013 - February 1, 2013 50% of full course fee February 2, 2013 - March 1, 2013 25% of full course fee After March 2, 2013 0% of full course fee NOTES: Academic deadlines may differ from refund deadlines, please refer to your faculty calendar for more information.

• Refund Schedule for Graduate Programs

  Term 100% of term fees - withdraw / complete by 50% of term fees - withdraw / complete by 25% of full term fees - withdraw / complete by 0% of term fees - withdraw / complete between Fall 30 September 31 October 30 November 1 - 31 December Winter 31 January 28/29 February 31 March 1 - 30 April Summer 31 May 30 June 31 July 1 - 31 August NOTES: Academic deadlines may differ from refund deadlines, please refer to your faculty calendar for more information.

• Summer Refund Schedule

  Undergraduate Programs Summer Course Term   If dropped... Then refund will be ... May - June        (Session 1 - 6 wk.) Before May 10, 2013 100% of full course fee Between May 11 - 24, 2013 50% of full course fee Between May 25 - 31, 2013 25% of full course fee After June 1, 2013 0% of full course fee May - July   (Session 1 - 12 wk.) Before May 17, 2013 100% of full course fee Between May 18 - 31, 2013 75% of full course fee Between June 1 -14, 2013 50% of full course fee Between June 15 - 28, 2013 25% of full course fee After June 29, 2013 0% of full course fee July - August   (Session 2 -  6 wk.) Before July 8, 2013 100% of full course fee Between July 9 - 24, 2013 50% of full course fee Between July 25 - 29, 2013 25% of full course fee After July 30, 2013 0% of full course fee NOTES: Academic deadlines may differ from refund deadlines, please refer to your faculty calendarfor more information.

• How to apply for a refund

  Click to download the Refund Request Form from the following link:     Refund Request Form  (22  KB)     Refunds will only be processed via Electronic Funds Transfer (EFT). It is important to ensure that your banking information on SOLUS is complete and up-to-date. Students who have completed their degree requirements can follow the normal process to initiate a refund request by attending in person at Room 125, Gordon Hall.
  Electronic Funds Transfer (EFT)
  The Office of the University Registrar is pleased to announce that starting September 1, 2010 all refunds will be directly deposited into your personal bank account held at a Canadian financial institution using electronic funds transfer (EFT).   Please note the following: Undergraduate bursaries/scholarships will be paid by EFT if your student fee account is paid in full. Graduate Awards will continue to be paid to your bank account via EFT where refunds will be deposited directly to personal bank accounts.  This personal bank account information is now entered through SOLUS. Only personal bank accounts held at a Canadian financial institution can be entered/accepted. Students within the School of English and Faculty of Education students taking AQ courses should request refunds directly from the School of English and the Faculty of Education. For students receiving OSAP, please visit this link for information on possible exceptions.
  Update your personal (Canadian financial institution) banking information on SOLUS
  Log into SOLUS to add/update your Canadian financial institution banking information. Before you begin make sure you have your banking information ready (i.e.:your branch/transit number, your bank number and your account number). This information is available on your cheques or from your branch/bank directly. To assist you with this process, we have provided (on SOLUS) an example of where this information can be found on your cheques.From the SOLUS main menu, click on the Bank Information link to go to the View Bank Information screen; On the View Bank Information screen your banking information (if any) will show; If there is no (Canadian financial institution) banking information or if the information that is displayed is incorrect, then click on the Add/Change Bank Info link/button to go to the Acceptance Screen (Please ensure that there are no dashes or spaces in the number when inserted); At the Acceptance Screen - read the information carefully and click on Accept to Proceed to go to the Add/Change Bank Information screen; At the Add/Change Bank Information screen - key in your banking information into the appropriate fields. You will be asked to key in your account number twice.  Click Add/Change Bank Info button to update your record; Result:  You have now updated your banking information and you will be returned to the first screen that will display your updated banking information; If the updated information is not correct (keyed in wrong branch, or account number, etc.) then repeat the above listed steps. If you experience any problems or if you have any question or concerns, please contact the Office of the University Registrar - Records and Services via email at solus@queensu.ca .    Please include your student number, name and a phone number in your correspondence.

• Contact Us

  Address:
  Gordon Hall, Room 125 Queen's University 74 Union Street, Kingston, Ontario   K7L 3N6 Canada
  Telephone / Fax:
  General Inquiries: 613.533.2040 Tuition and Fees: 613.533.6894   Fax:      613.533.2068
  E-mail:
  General Inquiries: solus@queensu.ca