PeopleSoft Student System Support Centre

 

In order for the Office of the University Registrar to ensure that every issue is recorded and directed to the most appropriate person for follow-up in a timely manner, all support requests should be made directly to the PeopleSoft Student System Support Centre by using the online form.  

 

• PeopleSoft Student Support Online Form

  This "one-window" model of support allows us to provide the most efficient service we can to the entire Queen's community. It offers a better coordinated method of issue tracking, with the following benefits: every support issue is centrally recorded for follow-up in our online issue tracking system, known as ' iTrack '; your issue is directed to the most appropriate person for response; and, the high volume of support requests is managed in the most efficient way, ensuring that you get the help you need as quickly as possible.     CLICK HERE TO ACCESS THE ONLINE PEOPLESOFT STUDENT SUPPORT ONLINE FORM

• What happens when you contact the PeopleSoft Student System Support Centre?

  Please fill out the online form with as much detail as possible, and submit it   Your issue will be recorded in " iTrack " and you will receive an e-mail assigning an Issue Number for future reference.   The issue is automatically assigned to the expert within the Registrar's Office who is best equipped to resolve the issue.   If your problem cannot be resolved at this level, it will be transferred to a staff member who has further expertise in the PeopleSoft system and / or the business area related to your issue.

• Are there any reference guides or FAQ's that I can access?

  Yes - we maintain a webpage where we house a list of FAQ's as well as instructional documents for a number of common job functions within PeopleSoft. You can access this page by clicking here.