University Registrar

OFFICE OF THE

University Registrar

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Financial FAQ's for Parents and Guardians

 

 

Parents and guardians play an integral role in the education of our students through their ongoing support.

This page provides important information to those whose children have chosen to continue their academic careers at Queen's.

 

Coronavirus (COVID-19) pandemic - Current Services and 2020-21 Dates and Deadline Adjustments

The Office of the University Registrar (OUR) is here to provide service to you.
We continue to offer online and remote service delivery to help reduce the global spread of the COVID-19 virus.
Our commitment to provide support to you remains our priority during this time and our core operations will continue.  As many staff within the OUR are working remotely, we would ask that your inquiries be directed as follows:
If you need a completed form (e.g. Verification of Enrolment required by an RESP provider to access funds) or letter (e.g.  degree certificate) from us, go to our Document Request page for easy instructions.
We are regularly updating our website and will be adding “how-to” videos to help you get what you need as quickly as possible.
Please continue to monitor the Queen’s University’s COVID-19 webpage (https://www.queensu.ca/covidinfo/) for the most up to date information.
 

Fall 2020 Process Changes and Deadline Adjustments

In response to operational changes at the university due to the ongoing global pandemic, the university has implemented initiatives and process changes to help smooth out tuition and fee payments, awards disbursement and registration processes for students. These changes include:
  • Extending the undergraduate / distance Fall 2020 tuition payment date to September 30 from Sept 1, as course registration is happening in August instead of July. This also consolidates due dates for fall term payments  - On September 30, all tuition and fees will be due, including fall residence fees.
  • Extending fall course drop dates, without financial penalty, to week 8 in the fall term, recognizing the need to provide students more time and flexibility to settle into the term and adjust to the impacts of remote course delivery on their academics. http://queensu.ca/registrar/resources/sessional-dates
  • Maintaining all entrance bursaries and in-program awards that take into account living expenses, even if they were awarded with an assumption that students would not be living at home.  See: https://www.queensu.ca/studentawards/covid-19-important-financial-aid-related-information-and-updates-2020-21-prospective-first-entry
  • Distributing all financial awards per term, instead of annually. This aligns with tuition deadlines and OSAP allocations, and will help maximize clarity regarding student accounts on a per-term basis.
  • Currently withholding monthly interest fees on unpaid balances.
  • Currently waiving the $150 late fee on overdue accounts
  • Temporarily revising withdrawal and readmission processes to assist graduate students who could not work on degree requirements for Summer 2020 term.
  • Instituting more flexible deadlines for disbursement of all internal funding related to graduate student research.
Payments
Q: How can I make payments?
A: The easiest method for you to pay your fees is by Online Banking through your Canadian financial institution. This quick and easy method of payment will help you to avoid payment delays. To review available payment methods, see Payment Methods (http://queensu.ca/registrar/financials/HowToPay).
Q: When will the first fee statement be issued?

A: Students' fee accounts are available online through SOLUS. When students register on SOLUS tuition and student activity fees are posted to the online fee account. Fee statements, by term, can be obtained in SOLUS: On the main page, under "Finances", click the "Fee Statement" link.

Parental Access to Student Information
Q: Will we be able to find out about our daughter's / son's grades - or fee balance - by calling the University?
A: We are governed by Ontario government law and University Senate policy governing privacy and personal information. Unless your son or daughter authorizes us to release this information on our online student registration system (SOLUS - Release of Information link), we are unable to disclose personal information.
Q: My son / daughter has authorized the release of their information. Where can we call for information about the courses or program in which our child is enrolled?
A: Any questions about the courses themselves other than registration or payment - should be directed to the department concerned. The University Registrar's Office can be reached at solus@queensu.ca about registration or payment.
Health Insurance Coverage
Q: My child is Canadian, but we live outside Ontario, or outside Canada, or my child will arrive in Canada as a Landed Immigrant. How do we ensure that they have health insurance coverage in Ontario?

A: If your child is Canadian and normally resides in a province other than Ontario, your child must inform their local Ministry of Health office that s/he will be studying in Ontario.

If your child is Canadian and normally resides outside Canada, or will arrive in Canada as a Landed Immigrant, click on this link and read the section 'Returning Canadians and Landed Immigrants' under the Health Insurance tab.

Q: My child is not Canadian. How do we ensure that they have health insurance coverage in Ontario?
A: If your child is not Canadian, they will be enrolled in the compulsory University Health Insurance Program (UHIP) coverage - a plan that covers basic hospital and doctor services - through the Queen's University International Centre (QUIC). Please contact them for more information.
Q: We already belong to a health plan and/or dental plan that covers our whole family. How can our child avoid being charged again through Queen's?

A: Your child may be able to opt out of the supplementary health and dental plans offered by the AMS (Alma Mater Society) or the SGPS (Society of Graduate and Professional Students).

Members of the AMS (Undergraduate students) can find opt-out details on their website at: http://myams.org

Members of the SGPS (Masters, PhD, Law, 5th-Year Education) can find opt-out details on their website at: http://sgps.ca

Tuition, Education and Textbook Amounts (T2202) Certificate
Q: I paid my daughter / son's tuition. When will I receive the Tuition, Education and Textbook Amounts (T2202A) Certificate?

A: Each February, we provide this Tax Certificate (T2202A) online (via the SOLUS Student Centre) to students who were registered during the prior calendar year (forms are not mailed).

Replacements for prior years are also available on SOLUS.

This is the student's tax certificate and considered confidential information - if you need this information, please contact your daughter or son who may provide authorization for the University to release his/her information to you.