Please enable javascript to view this page in its intended format.

Queen's University
 

 

     

 

SOLUS for Alumni

 

While your studies at Queen's University may have passed, your need for access to services will remain.

The SOLUS Student Centre, which delivers online services to students, also provides important information and documentation for alumni as well.

Whether you require an Official Transcript of your studies at Queen's, an update of your contact information, or account balances and income tax certificates, the following links on this page will prove useful.

Be sure to check the side navigation bar as well!


  • What is SOLUS?
     

    On March 9th, 2011, Queen's University changed the way that we deliver online services to students and alumni.

     

    As part of the broader implementation of the new Oracle PeopleSoft Information system, the student / alumni service known as 'QCARD' was replaced with the SOLUS Student Centre.

     

    SOLUS is a Gaelic word that means "knowledge and light". It also stands for "Student On Line University System."

     

    Because many alumni will not be familiar with the new system, we have prepared an easy to use tutorial that will explain how to access SOLUS, and how to order services from it.

  • Before you begin
     
    Your NetID

     

    In order to login to the SOLUS Student Centre, you will be asked to provide your NetID and password.

     

    Some alumni may not remember their NetID, while others may never have been issued one while they were students.

     

    The NetID is an issued combination of letters and numbers which is unique to each student. Think of it as your individual passkey to unlocking online services from Queen's.

     

    If you don't have a NetID, you can activate one by going to http://netid.queensu.ca/activate 

     

    This utility will require two things - one of which is your Student ID Number. If you do not remember your Student ID Number, you can contact the Office of the University Registrar at 613.533.2040 , and our staff will be able to assist you.

     

    If you have your NetID, and don't remember your password, you can do either of the following:

    • If you created your Challenge Questions and supplied an Alternate Email address, you can use the  Self Service Password Reset Tool
    • If you did not create your Challenge Questions and did not supply an Alternate Email address, you will have to contact the IT Support Centre at 613.533.6666  or complete the Online Help Form

     

     

    Your Web Browser 
     

    SOLUS is a web-based application, which means you access it through an Internet browser. Not all web browsers are supported by SOLUS, and use of a non-supported browser could result in the loss of data or denial of specific services.

     

    To get the most of SOLUS, we recommend use of the following web browsers:

     

    • Microsoft Internet Explorer (IE) for PC
    • Mozilla Firefox (Mac and PC)
    • Apple Safari (Mac)

     

    Use of other non-supported web-browsing programs (such as Google Chrome) may lead to a loss of user application data (e.g.:Applications to Graduate).

    Pop-Ups Welcome! 

     

    If you are planning on printing forms from the SOLUS Student Centre, please ensure that your web browser (Internet Explorer, Mozilla Firefox, Safari) is set to allow pop-up windows.

     

    SOLUS generates form requests by producing them in an Adobe pdf format in a new browser window. If your browser is set to block pop-ups, then your forms will not appear on your computer.

     

    In order to help users be able to allow pop-ups, an instruction sheet has been produced that lists the steps involved. The document lists the steps for each of the web browser formats mentioned above, for both the Mac and PC computing environments:

     

    http://www.queensu.ca/registrar/OURInfoCentre/how_to_allow_browser_popups_2.pdf

     

  • Logging in to the SOLUS Student Centre
       

    The MyQueens Portal 

     

    The MyQueens Portal  is the access point that leads to many online services, including the SOLUS Student Centre

     

    A link to the MyQueensU Portal can be found on the Queen's University homepage.

     

    The Portal can also be accessed by going to  https://my.queensu.ca/

     

     

    alumni_SOLUS_nav_login.JPG

     

     

     

     

     

     

     

    The Portal sign-on page will require you to use your NetID and password.

     

    If you do not remember your NetID and password, or do not yet have a NetID, please review the information in the 'Before you begin' section of this page.

     

    You will be taken to a new page with 'MyQueensU' appearing in large letters in the banner area.

     

    Below the menu bar there is another bar, coloured grey. On the far right hand side, you will find a red icon with 'SOLUS' appearing in white lettering. You will need to click there.

      

    You will navigate to a new screen, where your SOLUS Student Centre profile will open.

     

    SPECIAL NOTE TO TEACHING ASSISTANTS AND QUEEN'S STAFF ACCESSING SOLUS:

     

    If you are employed by Queen's either as a regular staff member, or as a graduate student working as a Teaching Assistant, the red 'SOLUS' icon will NOT appear in the MyQueen's Portal.

     

    To access your SOLUS Student Centre profile, scroll down to the section titled 'PeopleSoft Resources' and click on the link labeled 'Student / HR Self Serve (PRD).' This will take you to your SOLUS profile.

     

     

     

    alumni_SOLUS_selfsvc.JPG

     

     

     

     

    A pop-up box will appear, asking whether you wish to navigate away from the page - click 'Yes'.

     

    You will then be taken to a new page that offers a menu selection of Self-Service.

     

    By clicking here, you will be taken to your main page in the SOLUS Student Centre.

  • Changing your Address
     

     

    alumni_address_intro.JPG

     

     

    Contact information, including mailing addresses, e-mail, and telephone numbers can be found in the 'Personal Information'section of the main SOLUS page.

     

    Changing this information is as simple as either clicking on the hyperlinked label, or selecting a category from the 'other personal...' dropdown menu.

     

    alumni_address_select.JPG

     

     

     

     

     

     

    You will be taken to a section where you can either edit your current mailing address, or select one of the above tabs for the information you wish to revise.

     

    If you have found the information you wish to update, click on the 'Edit' icon.

     

    alumni_address_change.JPG

     

     

     

     

     

    In this screen, you will see various entry fields with the existing address on file.

     

    Simply change each field (where applicable) with the up-to-date information and click on the 'OK' icon below.

     

    alumni_address_confirm.JPG

     

     

    This screen will require you to confirm the changes made.

     

    You will also be given a choice as to the date that the changes will take effect (if you are planning a future move). Please note that this date automatically defaults to the current date if not adjustments are made.

     

    If you are satisfied with the changes, click on the 'Save' icon.

     

     

     

     

    alumni_address_ok.JPG

     

     

     

     

    A screen confirming that the changes to your address have been made will appear.

     

    By clicking on the 'OK' icon, you will return to the Addresses screen (Image #2 in this section).

     

    From there, you may navigate to other sections of SOLUS that you choose.

    Maintaining an accurate and up-to-date listing of contact information in SOLUS is recommended. Information listed in SOLUS is used by the University for the provision of student online services, and inaccurate details may result in delays in service.

     

    For questions related to the SOLUS Student Centre, please e-mail  solus@queensu.ca 

     

  • Ordering Transcripts
       

     

    alumni_transcript_intro.JPG

     

     

     

     

     

     

     

     

     

    From the main SOLUS page, you should be able to see a section labelled 'Academics' - in this section, click on the dropdown menu titled 'other academic...'

     

    alumni_transcript_request_official.JPG

     

     

     

     

     

     

     

     

     

    Select the item labelled 'Transcript: Request Official', and then click on the 'double-arrow' icon to the immediate right.

     

    alumni_transcript_quantity.JPG

     

    In a new screen, you will be asked to 'Select Option'. If you are not currently enrolled in classes at Queen's, or have not taken classes at the University for some time, you would select 'Immediate Processing'.

     

    Below this, you can request the number of transcripts being ordered, as well as the preferred method of distribution:

     

    • by mail (Canada Post regular surface mail)
    • by Courier (FedEx)*
    • Pick-up (in person at Room 125, Gordon Hall)

     

    * Please note that sending by Courier will result in additional fees. For a complete listing of charges by intended destination, please click on the 'View Charges' link below the Courier button.

     

    alumni_transcript_destination.JPG

     

    Scroll down the page to enter the contact information for the Institution / Agency who you wish to have the transcript(s) sent to.

     

    You may prefer to have the transcript(s) sent to your address. By clicking on the box labelled 'Send To My Address', a dropdown menu will appear to the right. You can select either 'Current Mail'or 'Admissions Application'.

     

    If you select 'Current Mail', the system will send to whatever address we have on file for you, which also appears as 'Primary Address'on the main page of the SOLUS Student Center.

     

    If you wish to edit this address, you may do so by clicking on the 'Edit Address'link located on this page.

     

    If you are satisfied with the information and order, click on the green 'Review Requests' icon at the bottom of the page

     

    alumni_transcript_confirm.JPG

     

     

    On this page, you will be asked to review your order information, including:

     

    • the number of transcripts requested;
    • the destination(s) entered; and,
    • the total amount of charges incurred (including courier, if applicable)

     

    If you are satisfied with the information, click on 'Process Request'. If you wish to add more transcripts to your order or cancel your order, you may also select the applicable icons.

     

    alumni_transcript_creditcard.JPG

     

     

     

     

     

     

    Once you have confirmed your final order, you will be taken to a secure payment page where you will be able to enter your credit card information (Mastercard or Visa).

     

    You will also need to enter an e-mail address. This will be where the confirmation of your order will be forwarded.

    This will complete the transcript ordering process via SOLUS.

     

    Please note that orders may take 2-3 business days for processing by our office, and that tracking information for transcript orders is available only for those sent by courier.

     

    For more information, please contact our office by calling 613.533.2040 , or by e-mailing transcpt@queensu.ca

     

     

  • T2202A Income Tax Certificates
       

     

    alumni_SOLUS_intro_T2202A.JPG

     

     

     

     

     

     

    In the introductory screen for the SOLUS Student Center, scroll down to the Finances section.

     

    Click on the dropdown menu labelled 'other financial...'

     

    alumni_SOLUS_T2202A_2.JPG

     

     

     

     

     

     

     

    Select the 'T2202A Tax Forms' list item, then click on the Go button.

     

    alumni_SOLUS_T2202A_year.JPG

     

     

     

     

     

     

     

    Select a taxation year prior to retrieving the T2202A Income Tax Certificate.

    A pop-up window should appear, and after a moment, your T2202A Income Tax Certificate should be produced in a PDF document that you can either print or save to your computer. 

     

    If the form does not produce in a new window, it may be due to your web browser being set to block pop-ups. We recommend reviewing the 'Pop Ups Welcome' information in the above section titled  'Before you begin'

     

  • Other Services

    While much of what we offer is available through the SOLUS Student Center, there are some services that may require the submission of an application form, including:

     

    • Name changes
    • Replacement of diplomas
    • Permission for previous graduates to attend Convocation

    For assistance in these and other matters, please visit our Forms page at:  http://www.queensu.ca/registrar/aboutus/forms.html

     

 

 

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000