University Registrar

OFFICE OF THE

University Registrar

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2020 - 2021 Guide to Registration and Fees

The basics for everyone

Campus help at Queens

 

Every journey begins with those first steps.

The following are the 'first steps' you will need to take before you embark on your journey of learning and discovery as part of our Queen's family.

 

Student Activity Guide for Student Contact / Code of Conduct

Welcome to Queen’s! We are looking forward to sharing your journey of discovery and learning.

As we prepare for the upcoming academic year, we want to ensure the best possible start to your studies.

Staying connected is now more important than ever, and we want to be able to reach out to you when it comes to giving you timely information on your studies, your student finances, providing you support services, or contacting designated people in the event of an emergency.

For this, we have prepared an Activity Guide to help you navigate the SOLUS Student Centre. We would ask that you take the time to complete these important steps to ensure we stay connected throughout your time with us, such as updating:

  • Your ‘Current Mailing Address’ (where you will be living as you start studies in September)
  • Emergency Contact information for those you wish us to notify if needed; and
  • Reviewing the Student Code of Conduct

By completing these steps, you are helping us provide services and support to you as you embark on this new chapter in your academic career.

A link to the Activity Guide can be found at: /uregwww/sites/webpublish.queensu.ca.uregwww/files/files/Activity_Guide_Students_SOLUS.pptx

A video tutorial on how to update your contact information in SOLUS can be found at:/uregwww/sites/webpublish.queensu.ca.uregwww/files/files/StudentContactInfo.mp4

Stand proud and help strengthen the Indigenous presence at Queen’s

Students with Indigenous ancestry can self-identify to the university at any point during their time as a student at Queen’s.

  1. Login to your SOLUS student account at myqueensu.ca
  2. Scroll down to the bottom of the page to “Personal Information
  3. On the left side, click the dropdown menu labelled “other personal
  4. Select 'Aboriginal Self-Identification' and complete the information

Why self-identify?

  • Connect and become a part of the growing Indigenous student population on campus
  • Help the university better understand the Indigenous community to support outreach, program enhancements and Indigenous student success services

For more information and FAQs, visit: https://www.queensu.ca/fourdirections/self-identification/self-identify

 

NetID
Your NetID is your passport to student online services at Queen’s, from your student email to the SOLUS Student Centre. Without it, you will be unable to access services, so securing your NetID is the first step. If you do not yet have a Queen’s NetID and password, go to http://netid.queensu.ca/activate in order to activate one.
NOTE:  the password you set up for your NetID will be the same for SOLUS, email and all services requiring you to log on.
Queen's email
In order to ensure that your information remains private and is secure, the University will only use your @queensu.ca email account to communicate with you so be sure to use this email account when contacting us.
If you need information on setting up your @queensu.ca email, please visit:  https://www.queensu.ca/its/microsoft-office-365/email-calendar
MyQueensU Portal
The MyQueensU Portal functions as a personal ‘home page’ for students. After logging into the Portal with your NetID and password, you will be able to access your Queen’s email account and enter the SOLUS Student Centre. You will also be able to access the Message Centre, where important notices will be posted. The MyQueensU Portal is located at http://my.queensu.ca
SOLUS Student Centre
The SOLUS Student Centre is the place where you will find everything relating to your student academic and financial record at Queen’s. Once you have logged into the MyQueensU Portal, click on the red ‘SOLUS’ icon in the top right hand corner of the page.*
You’ll find information on:
Academics – registering for classes, making changes to classes (add/drop/swap), Verification of Enrolment and viewing your grades
Biographic / Demographic Information – your mailing address, emergency contact information, release of information permissions, and phone numbers
Finances – fee statements, payments and payment options, unapplied credits or charges due, banking information, and account activity
Financial Aid – Queen’s awards and scholarships that you have been granted, links to online bursary applications
Services – applying to graduate, ordering transcripts, and finding important forms such as your T2202 Income Tax Certificate
Applications to Queen’s academic programs
* Students also employed as staff at Queen’s (including graduate students employed as teaching assistants) will access SOLUS from the 'My Applications' tab and the Student/HR Admin link.
Health Insurance

When eligible, all students are encouraged to have coverage in both a primary and a supplementary health plan.

Primary Health Coverage:

  • Domestic students from another Canadian province / territory - contact your plan administration office to advise you will be studying in Ontario.
  • Domestic students who have yet to establish coverage in a provincial / territorial health plan, should review: www.ontario.ca/ohip to review eligibility for the provincial plan called OHIP. If you are without coverage during the standard OHIP waiting period, you can apply for short-term UHIP coverage by request to uhip@queensu.ca
  • International students - are automatically enroled in the University Health Insurance Plan (UHIP). Watch your Queen's email for the message UHIP - Action Required or visit: QUIC.queensu.ca where you can access proof of coverage, add dependents or learn more.
  • See the Health Care Road Map for 2020-21 OHIP/UHIP information.

Supplemental Health Coverage:

Your student government office provides a second level of insurance coverage for health costs not covered by a primary health plan.

  • Undergraduate students  - plan provided through the Alma Mater Society (AMS) (see: https://myams.org/)
  • Graduate and professional students  - plan provided through the Society of Graduate and Professional Students (SGPS) (see: https://sgps.ca/ )
  • See the Health Care Road Map for 2020-21 AMS/SGPS information.

Queen's Student Accessibility Services (QSAS)

Students with disabilities who require academic accommodations are strongly encouraged to register with Queen’s Student Accessibility Services (QSAS). 

Students are required to submit documentation that verifies they are a student with a disability and describes how their disability impacts them in school.  More information about our disability documentation requirements can be found at:  http://www.queensu.ca/studentwellness/accessibility-services/information-students/documentation-requirements

Students can begin the registration process online.  Alternatively, they can submit their documentation in one of several secure ways.  More information can be found on our website. 

Once their disability documentation has been reviewed, QSAS will contact students to book a confidential, personal appointment with an Accessibility Advisor.  Together with the student, advisors develop a support plan that may include accommodations, referrals to on-campus services, and other supports as needed. 

Students are encouraged to contact QSAS if they have any questions about their eligibility for services, how to register, or to book an advising appointment.

Access to your Personal Information on SOLUS
If you would like the University to release financial and/or academic information to an individual (including a parent, or to an agency external to the University) you must complete an authorization through your SOLUS Student Centre. This authorization will stay in effect until you choose to cancel it.
As you manage your personal information on SOLUS, please be aware that the collection and use of this information by Queen’s is governed both by law (the Ontario Freedom of Information and Protection of Privacy Act, or FIPPA) and by the policies approved by the University Senate www.queensu.ca/accessandprivacy/act
Good Habits!
Whether you are new to Queen’s, or are returning to continue your studies, there are simple things you can do in order to ensure a successful year:
* Check your Queen’s email on a regular basis– the University will only communicate with you via your Queen’s email account.
* Check your student financial account often – whether you have a credit or an outstanding balance (e.g. tuition, student activity fees, residence fees, transcript charges, overdue library fees) your up-to-date account balances are available online through the SOLUS Student Centre. Queen’s will not send reminders or invoices for amounts outstanding, so it will be your responsibility to check your account regularly.
* Mark your calendar with important dates – registration and fee due dates,as well as sessional dates specific to your Faculty or School, are available anytime at www.queensu.ca/registrar/resources/sessional-dates
* OSAP applicants - please check your online OSAP account throughout the summer to make sure that your OSAP application is complete and that all necessary documents have been submitted. Access your account at ontario.ca/osap
 Make sure your mailing address is up to date in SOLUS! This is important, so that any mail you receive gets to you!
Be Pro-Active!
In August, the registration process will begin. Registration consists of three steps:
STEP 1: Course Selection - Choose your courses during your Enrolment Appointment time and/or have required courses loaded by your Faculty / School.
STEP 2: Tuition and Student Assistance Levy payment.
Pay your Fall Tuition and Student Assistance Levy by September 30th.
You will not receive any invoices from Queen’s, and will be responsible for keeping track of any outstanding credits or fees (e.g. tuition fees). Your up-to-date account balances are available online via the SOLUS Student Centre.
STEP 3: Receive your validated Student Card
Over the summer, new students will be asked to submit a photo that we will use to create a Student Card. In the fall your validated student card will be mailed to your home address in SOLUS, providing you are enrolled in your fall course(s).  Please ensure your mail address is up-to-date..
Registration is not complete until ALL steps are complete!