Students who have a credit balance in their account will automatically receive a refund directly deposited into their bank accounts throughout the month of February once Winter Term open enrolment ends on January 17, and offices have been able to confirm enrolment / courseload.
All refunds will be processed on a rolling basis throughout the month of February. Students may receive two refunds (one for refunds resulting from a General Bursary credit in early February, and the other refund for all other eligible credits (i.e. tuition refund from a course drop) during the month.
Students who have completed their degree can follow the normal process to initiate a refund request (this is done in person at Registrar's Office - Records and Services).
Students receiving OSAP who have a credit in their student account will automatically have their account reviewed by the Student Awards Office prior to a refund being issued. OSAP policy requires that tuition fee refunds are to be forwarded to the National Student Loans Service Centre to be applied to a student’s OSAP loan debt. Therefore students with an overpayment on their 2013-2014 OSAP account may have some/all of the tuition refund applied to their OSAP loan debt to reduce/eliminate the OSAP overpayment.
Students experiencing Extenuating Circumstances can identify the circumstances which warrant a refund prior to February. The Office of the University Registrar will review each request on a case/case basis. Refund Request forms have been removed from the Registrar’s web site however, students are being instructed to email SOLUS@queensu.ca if they request any refund prior to February with an explanation of their extenuating circumstances.