Student Experience Office

Student Experience Office


Student Experience Office

site header

NOW HIRING: Senior Bounce Back Mentors

Position:                 Senior Bounce Back Mentor

Term of Position:     September 11, 2017 – December 1, 2017

                              January 8, 2018 – April 6, 2018

Time Commitment:  Up to 10 hours per week

Position Type:          Volunteer student leader position


The Student Experience Office invites first-year students who are at risk academically to participate in the Bounce Back program. The program matches first year students with upper-year student mentors who provide academic coaching, learning support, and referrals to key resources during regularly scheduled meetings. With this support, first-year students have the opportunity to develop attitudes and skills that will improve their learning and academic success at Queen’s.  

Reporting directly to the Coordinator, Peer Programs, Senior Bounce Back Mentor will engage in one-on-one mentoring with up to 3 eligible first-year students who opt-in to the program. Facilitators will meet weekly with their mentee for a maximum of one hour throughout the fall and winter terms (Fall: Commerce, Engineering, Nursing; Winter: All faculties and schools). They will assist program participants to identify the sources of previous academic difficulties, set goals, facilitate access to campus resources, services and programs, and build confidence in their strengths and abilities to achieve success at university.

As a Senior Bounce Back Mentor, you will provide program support and leadership to a small team of incoming mentors and you will also have the opportunity to mentor first year students to get back on track towards academic success!

Bounce Back operates based on a team structure and, as such, Senior Facilitators will have the opportunity to provide leadership to a team of incoming and returning mentors, to exchange feedback about the mentoring process, successes and challenges of their respective mentoring roles. Senior Facilitators are responsible for meeting weekly with their support team and with program staff. They will also provide program support (training and administration) throughout the academic year.


Mentor-Mentee Relationship

  1. Conduct one-on-one meetings with first-year mentees who opt-in to the program
  • Build a positive rapport
  • Explore stressors and coping strategies over the course of the first semester
  • Assess study skills that require improvement and identify strategies for change
  • Help participants build knowledge about resources available to them on campus and a create a plan for attending various support workshops
  1. Provide on-going support and follow-up with mentees
  • Meet with students at appropriate times and locations that are mutually agreed upon
  • Proactively check in at least once per week
  • Create and review progress towards goals in learning plan
  • Engage in problem-solving if/when difficulties arise
  • Assess and help refine strategies for learning and studying
  • Encourage positive progress towards academic success
  1. Maintain strong helping/coaching relationship with mentees
  • Listen and support mentee experiences in a non-judgmental way
  • Support mentees in building their self-confidence
  • Recognize and help mentees to identify potential signs of personal distress
  • Encourage self-reflection and open-mindedness
  • Assist mentees in forming community connections
  • Appropriately offer resources and referrals

Program Structure

  1. Complete administrative tasks
  • Complete on-going documentation of job-related activities (e.g., weekly mentoring logs) as well as end of program assessment survey
  • Proactively ensure that the Program Coordinator are kept apprised of any potential problems, on-going concerns and activities by submitting weekly updates.
  • Work collaboratively with other members of the Bounce Back team
  • Attend bi-weekly Senior team meetings
  • Attend at least one 1:1 meeting with the program Learning Strategist per term
  • Attend at least one 1:1 meeting with the Program Coordinator per term
  1. Mentor Support Teams
  • Facilitate weekly team meetings (1 hour in length)
  • Proactively ensure that the Program Coordinator is kept apprised of any potential problems/on-going concerns that arise in team meetings by submitting weekly meeting reports
  1. Program Support
  • Compile mentoring binders and disseminate to mentors at training
  • Assist with program promotion
  • Provide training support by welcoming session facilitator, setting up training space, taking attendance, reporting issues, troubleshooting using provided resources, and assisting in role plays (as required)
  1. General Duties
  • Uphold the mission of the Bounce Back program, Student Experience Office and the Division of Student Affairs
  • Operate within the limits of training and expertise using a peer-to-peer helping model
  • Attend pre-service and on-going training opportunities, and continuously seek to improve skills and knowledge pertaining to the position
  • Support the on-going development of and improvements to the Bounce Back program
  • Other duties as assigned


  • Be a full-time (or equivalent) undergraduate (with at least two years experience at Queen’s) or graduate (with at least one year experience at Queen’s) student in good academic standing
  • Experience working in a leadership role among peers (preferably at the university level)
  • Have an interest, passion and enthusiasm for helping peers
  • Have a good understanding of challenges facing first-year students
  • Have experience providing personal support and forming helping relationships (e.g., mentoring, tutoring, or coaching)
  • Demonstrated initiative and self-motivation
  • Be able to set priorities to meet deadlines
  • Possess excellent organizational skills
  • Be an active listener
  • Possess excellent interpersonal skills
  • Be able to exercise good judgment and sound reasoning
  • Demonstrate good decision-making and creative conflict management/problem-solving skills
  • Have good oral and written communication skills
  • Be knowledgeable about the University, its administrative processes, and the various programs and support services/resources that are available to students
  • Be self-reflective, patient and empathetic
  • Ensure that interactions with students are positive, inclusive, and meet the unique transition needs of a diverse student body
  • Act in accordance to a signed Queen’s University confidentiality agreement
  • Submit a satisfactory Criminal Record and Vulnerable Sector Check to the Program Coordinator at first training day
  • Be available for, attend, and actively participate in all Bounce Back training and meetings. Training dates include:
    • Tuesday September 12, 2017 6PM-9PM
    • Saturday September 23, 2017 9AM-4PM
    • Tuesday October 3, 2017 6PM-9PM
    • Tuesday October 10, 2017 6PM-9PM
    • Tuesday October 17, 2017 6PM-9PM
    • Sunday November 19, 2017 4PM-6PM
    • Saturday January 13, 2018 9AM-12PM (ArtSci Only)
    • Sunday March 18, 2018 4PM-6PM
    • Senior mentor training TBD (4 hrs)


  • Build a deeper connection with the Queen’s community
  • Ongoing professional development
  • Certificate of contribution for your professional portfolio
  • Meet other students with similar interests
  • Enjoy a great experience on campus that works around your schedule


Please submit a cover letter and resume along with your unofficial transcript as one document saved using your last name followed by your first name (ex. Smith Jane) by email to: Sara Ali at or in person at the Student Experience Office (JDUC Room 135). Applications are due at 5pm on July 7th 2017. Only candidates who have been chosen for an interview will be contacted.

Your application must include:

  • Resume
  • Cover letter
    • Detailing why you are interested and qualified for this position, and
    • Your experience with successfully managing personal and/or academic challenges while at Queen’s and what skills/resources you used to overcome to challenges
  • Unofficial Queen’s transcript (available on SOLUS).

All candidates who are interested in working as both a Q Success Mentor and a Senior Bounce Back Mentor are asked to submit one application only. Read both job descriptions carefully, noting the mandatory training dates for each program, and follow the application submission guidelines above. Please ensure your cover letter and email indicate that you are interested in both positions.

Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal peoples, persons with disabilities, and persons of any sexual orientation or gender identity.