Student Wellness Services

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Student Wellness Services

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Why must I register with Accessibility Services every year?
Regular feedback allows students and staff to know what's working, and what needs to be changed or modified. By renewing your accommodations annually, they reflect your current accommodation needs as your move through your program of study.
Do I have to disclose my disability to my instructors?
No, the choice to disclose is entirely yours. You do need to inform your instructor that you need accommodations by giving them a copy of your Letter of Accommodation. Please note: this letter contains no information about your disability. In some circumstances, however, disclosing the nature of your disability could be very helpful to you or your instructor for the purposes of arranging your accommodations. You are encouraged to speak with your Advisor at any time if you have questions or concerns about disclosing your disability to anyone outside of the Queen's Student Accessibility Services (QSAS). If you are not comfortable taking your Letters of Accommodation directly to your instructors, your Advisor can do that on your behalf.
What should I do if an instructor refuses to accommodate?
Your Letter of Accommodation represents the Queen's Student Accessibility Services (QSAS)' formal approval of your academic accommodation plan. Instructors are expected to honour this letter in good faith. If an instructor has concerns about specific accommodations or refuses to provide on or more accommodations, refer him or her to your Accessibility Advisor or contact your advisor directly. They will speak with the instructor on your behalf to resolve the issue.
Should I disclose my disability to my peers?
Again, this is entirely your choice. Whether you disclose will often depend on your comfort level and your disability. However, it is helpful to recognize that in everyday life and in a variety of situations, you may be asked about your disability directly. You may want to consider how you might respond, or think of ways of framing the discussion to focus on your abilities. The ultimate goal of self-advocacy is to foster situations where you are comfortable discussing your disability, or gracefully redirecting the conversation. We encourage you to talk with your advisor for advice and support in these areas.
I get very anxious about exams and often feel panicky and upset on the day of my exams. Can I get accommodations?
Experiencing anxiety before, during, or after exams is very common for many students. Supports available through Counselling Services or the Student Success Centre can often be helpful for students dealing with exam-related anxiety.
Sometimes, students are coping with something more than regular exam anxiety, and may have clinically-diagnosed disability or health conditions that warrants academic accommodations. If this is true for you, contact the Queen's Student Accessibility Services (QSAS) to make an appointment. You will be asked to submit documentation from your health care provider verifying your disability or health condition.
When will I get notified of my exam arrangements?
You will receive an email from the Exams Office a few weeks before the exam period. If you have not received your notice please call the Exams Office at exams@queensu.ca or call 613-533-2101.
What happens if I get sick and can't write my final exam?
You need to contact the Exams Office immediately (exams@queensu.ca or 613-533-2101) to cancel your exam arrangements. You also need to contact your Instructor to make alternate arrangements or defer the exam and let your Accessibility Advisor know as well. Your instructor, or the department, is responsible for arranging the necessary accommodations for all deferred exams. You may need to see your physician to verify your condition on the day of the exam.
Sometimes I need help getting around campus, where can I get help?
Contact your Accessibility Advisor who will discuss solutions with you.
How can I get a disability parking pass?
If you have a 'blue' Ontario disability parking pass, the Parking Office can issue you a Queen's pass for any of the accessible parking on campus. If you require a designated reserved parking space, you will need to discuss this with your Accessibility Advisor. In any case, students with disabilities are expected to pay any parking permit fees.
I want to drop a course but missed the drop date, what do I do?
For students enrolled in courses or programs in the Faculty of Arts and Science, information about course drop deadlines can be found here: http://www.queensu.ca/artsci_online/apply/add-drop-a-course In unique circumstances, you may need to late-drop a course for reasons of your disability. Speak with your Accessibility Advisor for information and advice in these situations.
Will taking a reduced course load affect my eligibility for scholarships or Ontario Student Assistance Program (OSAP)?
Most scholarships require confirmation that you are registered in a full time program at college or university. If you are taking a reduced course load as an accommodation of your disability, it can be considered the equivalent of a full course load carried by a non-disabled student. OSAP requires a minimum course load of 40%, or at least 2 full credits per semester to remain eligible.
I was told that I have to appeal. How do I do that?
Every faculty has an appeal package that tells you what you need to do and the documentation needed to launch an appeal. Discuss your situation with your Accessibility Advisor who can offer guidance and support through the appeal process.
I want to make a complaint, what do I do?
It depends on the complaint. The first place to inquire is with your Accessibility Advisor. If you are not comfortable doing that, or the complaint involves the Advisor or the office staff, please contact Jennifer Dods, the Executive Director of Student Wellness Services. You also have the option to speak with the Queen's Human Rights Office (613-533-6886) to discuss your concerns. Concerns about discrimination, physical or verbal abuse, or other human right issues should also be directed to the Human Rights Office.
I not very good at organizing my time and studying. Where can I get help?
Student Success Centre - Learning Strategies Development Program (one on one, drop-ins, workshops), or the Peer Mentor Program. If you are in first year, you can also contact Gail Eaton-Smith and participate in the Start-Up program. Start-Up provides both individual and group support for first year students with disabilities as they adjust to university. 
I am having difficulty writing essays. Where can I get help?
Learning Strategies Development Program; Writing Centre; Peer Mentor Program.
Where can I get a tutor?
Mind Find; Tutor Inc (Faculty of Education); Individual faculties and departments often have their own lists of tutors.
I have a mobility disability and I am encountering some physical accessibility concerns.
Contact the Accessibility Services Reception at (613) 533-6467 with any issues or questions.
What do I do if I am harassed or feel in danger?
If you have safety concerns contact Residence Life, Campus Security, your instructors, the Human Rights Office, or your Accessibility Services Advisor.
What do I do if I have a complaint regarding a faculty member?
Contact the appropriate Department Head, or Undergraduate Chair, or speak with your Accessibility Services Advisor