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Queen's University

Web Standards and Accessibility Guide

Contact information

Standard: All Queen's web pages must include contact information for the department or group that is posting the information.

The Internet is a fantastic communication tool, but no matter how good a web page is, it will never be able to convey all the information sought by its myriad visitors. When it comes down to it, nothing beats human-to-human-interaction. So don't hide behind your web pages. Use them to present relevant and up-to-date information in the clearest most concise manner possible, then invite end-users to contact you if they require further information. Contact information should appear in text on the page, in a footer, or through a link to a page that contains all the relevant contact information for the site. At a minimum, include a phone number, an e-mail address, and street or mailing address for your department or group. Whenever possible and appropriate, also include a contact name, fax number, and e-mail address for the editor of the web site.

In several regions across Canada, a dramatic increase in demand for phone numbers has necessitated the introduction of 10-digit dialing (instead of seven). The 613 area code, which Queen's falls under, is currently in the process of switching to this 10-digit requirement. As of June 17, 2006, seven-digit calls placed within the 613 area will be interrupted by with instructions to dial 10 digits. By October 21, 2006, a seven-digit local call will not be completed successfully, and the dialer will have to hang up and start his/her call again. Queen's system is already compliant, so be to include the 613 area code on all your web pages where your phone and fax numbers appear.

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000