Student Support

No matter what faculty or school you belong to at Queen's, there are people on staff to help you with your academics and adjustment to student life.

International Students

Queen’s University International Centre (QUIC) is a support service for all members of the Queen's community and through its activities promotes an internationally informed and cross-culturally sensitive learning environment.

Queen’s University International Centre
John Deutsch University Centre

PASS - Peer Academic Support Service

Peer Academic Support Service (P.A.S.S.) is a volunteer service that is run through the Faculty of Arts and Science to assist first-year students with common questions and concerns (scheduling, plan requirements, SOLUS, and selecting courses) during confidential, non-judgmental advising sessions.

Click here to learn more about PASS advising.

Health & Fitness

Queen's is committed to helping students maintain a healthy lifestyle and thrive in a positive learning environment.

Student Health Services

If you have an ongoing health condition and will require involvement with our on-campus family physicians, including prescriptions for medication, contact your family doctor or previous post-secondary institution health service to arrange a transfer of pertinent health records (including immunization records) to Queen’s Student Health.
(613) 533-2506

Counselling Services

If you have seen a counselor in the past, and anticipate that you may want to see a personal counsellor at Queen's, please contact the Student Wellness Services office to get more information about the counselling services available on campus and to discuss transfer of information from your previous counsellor.
(613) 533-6000, ext 78264

Other Health Services/Resources at Queen's

Disability Services

Student Wellness Services assists students in the following ways:

  • Recommends exam accommodations
  • Facilitates access to material in alternate formats
  • Provides assistive technologies
  • Coordinates learning strategies and library research workshops
  • Coordinates volunteer note-taking and peer mentor programs

NOTE: Students with disabilities who wish to make use of the services available must register at Disability Services every academic year and must forward supporting documentation to the Student Wellness Services Office.

Other disability services offered at Queen's include...

  • Learning Strategies Development: This program enhances students' ability to learn effectively and helps students develop greater confidence in their abilities.

  • Learning Disabilities Specialists: Offered through the Regional Assessment and Resource Centre, these specialists provide assessment and services for students with possible learning disabilities and other neuropsychological conditions.

  • InvisAbilities: A student organization promoting awareness, education, and support of young adults living with hidden chronic illness. Started at Queen's in 2009, the group has spread to include chapters at McGill University, University of Ottawa, Brock University, and University of Calgary.

Academic Support

The transition to university life is a big one – and part of it is adjusting to the challenges and workload that are part of being a Queen’s student. At Queen’s you are never alone. We have many offices dedicated to helping you learn, think, and do.

The Learning Commons

The Queen's Learning Commons (QLC) is both a hub of services supporting formal academic programs and a meeting place within Stauffer Library. It encompasses physical and online environments, accommodating different approaches to learning.

The QLC provides resources, workshops and seminars, and one-on-one professional consultations for students who want to enhance or develop their skills.

The QLC is composed of:

Academic Advising Appointments

As academic counsellors in the Faculty of Arts and Science, we are committed to motivating our students to realize their full academic potential. We believe that through individual, collaborative relationships with academic counsellors, students are able to develop the independence, responsibility and effective decision-making skills needed to define and implement sound educational plans. By partnering with a broad network of professionals we encourage students to take advantage of the many enriching educational opportunities available and to explore a range of career options. We strive to foster the advising relationship with sensitivity and careful attention to the individual students’ developing needs within the context of a constantly changing, complex and diverse society.

Faculty of Arts and Science Advising Goals
  • Assist students in exploring the possible study options and the short and long range consequences of their academic choices
  • Make students aware of the wide range of services and educational opportunities offered by Queen's that may be pertinent to the achievement of their educational objectives
  • Provide students and faculty with information and interpretation of Faculty regulations, policies, procedures, applications and programs of study within the Faculty and the University
  • Offer referrals to appropriate university service units for assistance (Health, Counselling and Disability Services, Career Services, etc.)
  • Provide academic advice to prospective Arts and Science students and their parents
  • Instill understanding and an appreciation for the value of a liberal arts degree
  • Advocate, as necessary, on behalf of the student
  • Ensure that the student understands he/she has the ultimate responsibility to monitor a course of study and fulfill degree requirements and should seek advice as necessary.

Booking an Appointment

The Faculty of Arts and Science offers regularly scheduled walk-in hours called “Intake” advising.  Intake appointments may be booked on the day of the appointment.  We do not prebook Intake appointments.  You may book an Intake appointment by visiting our office or by calling us at +1 (613) 533-2470.  Please note that during our peak periods our advising slots fill up very quickly so we advise that you call or drop by our office when we open at 8:30 am to schedule an intake appointment for that day.

If you have questions concerning your degree program and plan you may wish to speak with an academic advisor in your home department as they are the experts on their plans.  Visit for department contact information.

NEW! Not in Kingston but wish to speak to an advisor?  You can now speak with an academic advisor via Skype. Call 613-533-2470 to book.

Student Services
Dunning Hall, Main Floor,
Phone: +1 (613) 533-2470
Office Hours: Mon to Fri, 8:30 a.m. to noon and 1:00 to 4:30 p.m.

Preparing for Your Academic Counselling Appointment

Besides booking your appointment in advance it is important to prepare for an academic counselling appointment in order to achieve the greatest benefit. Academic counselling appointments can help address a wide range of academic issues. From specific or detailed questions regarding Faculty degree requirements and regulations to boarder conversations about educational and career goals. Here are some things you can expect and should think about in preparation for your appointment:

  1. Familiarize yourself with your program, plan and course requirements by reviewing the Academic Calendar before your meeting. If you have yet to decide on a major think about meeting with a Career Counsellor to help you find a focus for your future whether it be academic or work related. It is important that you begin the self-assessment process required to learn more about yourself and your career/educational interests.
  2. Prepare a selection of ideas/courses for discussion. Depending on the nature of your meeting you should come with some ideas regarding your academic needs.
  3. Bring a list of questions. You will get the most out of your appointment and get your answers at one time.
  4. Expect referrals from your academic counsellor. Academic counsellors are familiar with the student services on campus and can be your link to resources designed to facilitate your success.
  5. Feel free to discuss academic and non-academic issues relevant to your education. It is easier for your academic counsellor to help if they have a clear understanding of the concerns and issues you may be facing.

Types of Academic Counselling and Advising

The Faculty’s advising staff consists of an Associate Dean (Studies), an Assistant Dean (Studies), 4 full-time and 2 part-time professional Academic Counsellors, 3 Student Resource Assistants, 20 PASS Peer Advisors and Departmental faculty advisors (at least one per department) who assist students with all academic matters. There are also advising resources available outside the faculty office that is discipline specific. Read below for more information about our advisors and who is best suited to help you.

Associate Deans (Studies)
Associate Deans are University faculty and professionals who serve as administrators for the Undergraduate Degree programs within Arts and Science. Associate Deans have in-depth knowledge of University policies and procedures and the undergraduate curriculum and provide general advice regarding all academic programs. They assist students in resolving more difficult problems and emergencies that impact academic performance. In particular, Associate Deans (Studies) do the following:

  • Approve overloads (registrations of more than 5 courses (more than 3 for Part-time students))
  • Adjudicate appeals for Credit or Aegrotat Credit standing
  • Adjudicate late course add and drop appeals
  • Issue Requirements to Withdraw and Academic Probation

Academic Counsellors
Faculty academic counsellors are professionals who have in-depth knowledge of University policies and procedures and the undergraduate curriculum. Faculty academic counsellors provide general advice regarding subjects of specialization, special field concentrations, majors, medial and minors. In particular, faculty academic counsellors are responsible for the following:

  • current and long-term academic planning for all degree programs (within Arts & Science)
  • assessing and outlining options with respect to various academics (academic planning, appeals, outcomes) for students
  • providing information and explaining policies, academic regulations and procedures for registration, letters of permission, academic appeals, and degree information to students, parents, staff and faculty
  • directing students seeking exceptions to academic regulations by explaining the procedures for appealing to the Associate Deans (Studies) and the Board of Studies, and by providing information about deadlines and supporting documentation

Student Resource (SRA) Assistants
Student Resource Assistants are the first people you meet when you walk in, or call, the Faculty Office. They are responsible for providing accurate information to students about the Faculty’s academic regulations, policies and practices, and supporting the administration of the Faculty’s academic appeal process, letters of permission and registration processes.

PASS Peer Advisors
PASS Advisors are volunteer upper-year students from a range of programs, plans and disciplines in the Faculty of Arts and Science who offer non-judgemental and confidential academic advising for first year Arts and Science students. No appointment is necessary for this walk-in service! Students may also e-mail their questions to and a Peer Advisor will reply promptly. PASS Advisors are able to address and discuss concerns on any of the following topics:

  • whether to add/drop a courses
  • how to use the course calendar
  • how to navigate SOLUS
  • exams (how to prepare and time manage)
  • grades (how to interpret results and assess progress)
  • changing degree programs
  • choosing courses and plans
  • Spring & Summer studies and Continuing and Distance Studies (how to register, what is available)
  • upper year registration process

Outside the Faculty Office: Departmental Advisors (DA) and Chairs of Undergraduate Studies (DCUS)
Departmental Advisor and Chairs of Undergraduate Studies are University faculty who provide general advice about University policies and procedures and the undergraduate curriculum specific to their degree programs. DA and DCUS Advisors have expertise in their own academic disciplines and assist students with specific questions about major courses, opportunities, and career directions. In particular, DCUS advisors are responsible for the following:

  • program and plan selection, registration planning and waiving prerequisite or enrolment limits when appropriate
  • term-by-term and long term plans
  • course adds and drops for appeal purposes

Career Services

As the central provider of career education and employment support services at Queen's University for undergraduate, graduate students and recent alumni from all disciplines. They offer a comprehensive range of accessible services to support and empower students in making informed decisions about their career, further education and employment goals.

Career Services 
Gordon Hall, 3rd floor 
74 Union Street

Weekdays, 8:30 – 4:30 PM (Sep-Apr)
Weekdays, 8:30-noon, 1:00-4:30 pm (May-Aug)
Open year round

Q Success: A First Year Experience Program

Q Success is a transition program to help first year students develop knowledge, attitudes, and skills to support their personal and academic success at Queen's.

The program is delivered by training upper year peer mentors and professional staff who run a series of interactive sessions throughout the fall term.

Students who opt-in to the program are placed into small cohorts where they will learn how they can shape their first year experience at Queen's! The program runs for six weeks during the fall term and meetings are held weekly for 1 1/2 hours each. Three starts program start dates will be offered when registration opens in the summer.

For more information contact the Q Success Program Coordinator, Office of the Vice-Provost and Dean of Student Affairs

Arts and Science Bounce Back Program

Bounce Back is an academic support program for first year undergraduate Arts & Science students with a GPA of 1.6 or below. Bounce Back is about working with students to ensure they get back on track and make progress towards their academic goals. Those who opt-in to the program will be partnered with an upper-year mentor...

Learn more about the program

Stay Safe and Informed

A new Campus Security and Emergency Services site was launched on November 29, 2016. The site can be found here.

The site has been developed to bring greater awareness of the many and diverse services offered by the Campus Security and Emergency Services team.

The site is responsive, therefore information is more readily accessible on portable devices - i.e. phone and tablets - as well as laptop and desktop computers.

Peer Academic Support Service (P.A.S.S.) is a volunteer service that assists first-year students with questions about scheduling, plan requirements, SOLUS, selecting courses and more. The service is designed to ease student transition into university and to promote academic success during confidential, non-judgmental advising sessions.