Frequently Asked Questions | Arts and Science ONLINE

Frequently Asked Questions

See the response to our most frequently asked questions by clicking each one. If you don't find the answer you are looking for here, please feel free to contact us

Online Learning

How does online learning work? How are your courses structured?

We use an online learning platform called OnQ, which is much like a web forum. You will access your required readings, assignments, videos, lectures and learning activities through this portal. You can interact with other students and submit assignments through this system. Course assignments vary widely: essays, quizzes, group projects, discussions, etc. While some online activities may take place live, these sessions are always recorded so that you can view them at your convenience. Your course will have set start and end dates, and assignments will have fixed deadlines, but when you choose to work on them is up to you. It is a good idea to familiarize yourself with the course syllabus during the first week of classes to get a sense of how much each assignment is worth, when assignments are due, and how you can fit them into your personal schedule.

How much time should I expect to spend per course?

On average, you can expect to spend 10 hours per week on a 3.0-unit course in the Fall and Winter terms. A 6.0 unit course will span two terms, and you should also plan for 10 hours per week in these courses.

Summer Term courses cover the same amount of content, but in a shorter amount of time. Please plan 15-20 hours per course, per week during summer term.

Am I required to attend graduation in Kingston?

You're always welcome to come to Kingston for your graduation ceremony, but you are not required to attend. If you choose not to attend in person, your diploma can be mailed directly to you.

Will employers view my diploma differently because it was completed online?

Our online courses and programs have the same learning outcomes as the on-campus versions and there is no differentiation between the accreditation - you are still receiving the same quality education that Queen's University is known for. Your diploma will look exactly the same as one completed on campus.


Do I qualify for admission?

We have admission categories to accommodate various backgrounds including those with no previous post-secondary education, or those who wish to take classes as an “interest student” without submitting documents. Visit our Admission Requirements page and simply select the category that applies to you for more information.

If you’d like to speak to someone about starting your online studies with Queen’s, you may contact Arts and Science Online by emailing or calling 613-533-3322.

I took courses at a previous institution; can these count towards my online studies at Queen's?

BA and BSc Programs
Queen's can grant up to 42.0 units in transfer credits towards a 90.0 unit BA or BSc for anyone who has previous post-secondary education at another university or a minimum of a 2-year college diploma.

Certificate Program
Queen's can grant up to 3.0 units in transfer credits towards a 12.0 unit certificate program for anyone who has previous post-secondary education at another university or a minimum of a 2-year college diploma.

Assessment Process
Transfer credit assessments will be done by the Admissions Coordinator once your application and required documentation are received. Certain additional admission requirements may apply. For more detailed information on transfer credits, please email our Admission Coordinator at 

I already hold a degree from Queen's or another university and would like to pursue one of your online degrees.

The process to obtain a second degree (as well as the number of transfer credits you receive) will vary depending on the type of degree you already hold.

Note: If you already hold a Bachelor of Arts degree or Bachelor of Science degree (from Queen’s or another college or university), you are not eligible to earn another BA or BSc (respectively) from Queen’s. However, if you already hold a BA, you may earn a BSc and vice versa.

For further information on how to proceed, please email Arts and Science Online at or call 613-533-3322.

How does the ‘Interest' category work?

Interest students can start their studies at Queen's by taking a maximum of 3.0 units per term for two terms or one single 6.0 unit course (two 3.0 unit courses may not be taken at the same time). If after these initial 6.0 units you achieve a minimum 1.6 cumulative GPA, our office will switch your status to a ‘Non-Degree Continuing' student which will allow you to take up to 9.0 units per term. Once you have completed 18.0 units, maintaining a minimum 1.6 cumulative GPA, our office will give you the option to select one of our degree or certificate programs. If you have achieved a 2.9 GPA after these 18.0 units, you may take up to a full time course load of 15.0 units per term (5 classes).

How do I apply as a "Mature Student"?

We suggest that students seeking a “Mature Student Status” review the application criteria for our “Interest Student” category on this page. This category has been created to allow a variety of students of all different ages and educational backgrounds to take our online courses and provides the opportunity to progress into a degree program. 

How can I apply for a Certificate program?

The admission and documentation requirements for our online certificate programs are the same as those of our online Bachelor of Arts program. If you do not have the admission requirements, you may still apply to Queen’s as an interest student and qualify to take the certificate once you have satisfied the requirements of the interest category.

Click here and select "Certificate Programs" for full details about the admission requirements and processes to apply.

What courses do I need to get a Certificate, AND can I apply all of my certificate courses towards my online degree?

To complete a certificate, you must take the courses as specified on the certificate pages linked below.

  • Academic Writing (AWRI) Certificate - 12.0 units as specified herePlease note that the Certificate in Academic Writing is not available to on-campus Queen's Students.
  • Employment Relations (EMPR) Certificate - 15.0 units as specified here.
  • Entrepreneurship, Innovation and Creativity (ENIN) Certificate - 15.0 units as specified here.  
  • French for Professionals (FRPR) Certificate - 12.0 units as specified here
  • Global Action and Engagement Certificate (GAEN) Certificate - 18.0 units as specified here
  • Media Studies (MDIA) Certificate - 12.0 units as specified here.


You cannot apply all of your certificate units to your degree. You may only apply 6.0 or 9.0 units worth of courses to both the degree and the certificate (dependent on the chosen certificate program).

For example:

  • You may apply 6.0 units towards your degree and the certificate in Academic Writing, French or Media; meaning you will complete a total of 96.0 units to earn one of these certificates and an Arts and Science Online degree.
  • You may apply 6.0 units towards your degree and the certificate in Employment Relations or Entrepreneurship, Innovation and Creativity; meaning you will complete a total of 99.0 units to earn this certificate and an ASO degree.
  • You may apply 9.0 units towards your degree and the certificate in Global Action and Engagement; meaning you will complete a total of 99.0 units to earn this certificate and an ASO degree.

Do your online degree programs qualify me for graduate studies?

While we do not currently offer an online Master's program, your Queen's degree can serve as a basis of admission to various post-graduate programs. Since admission requirements can vary so much from program to program, you are always best to speak to the graduate or professional school(s) you wish to attend to find out if our online degree programs or courses are right for your future goals.

Fees and Finance

How much do your courses cost?

Click here to see the most updated fees for Arts and Science Online courses.

Tuition is due at the beginning of each term, when you will only pay for the courses that you are enrolled in for that term.

How do I pay for my tuition?

Students in the Undergraduate Online (distance) career can pay tuition through online banking using “Queen’s” as the payee and their student number as the account number, or by credit card through SOLUS.

For all questions or concerns relating to payment and fees, please contact the Fees Office at or 613-533-6894.

Can I get OSAP?

Only students enrolled in a degree program and taking a minimum of 9.0 units per term can qualify for OSAP. However, you may be eligible for other bursaries and awards. For more information, please contact Queen’s Student Awards at or 613-533-2216.

How do I know which textbooks I need? Where do I get them?

The correct textbooks for your course will automatically appear when using the online ordering system at - alternatively, you can view the required course materials on the course description page on our website.

Textbooks can be ordered from the Campus Bookstore and shipped anywhere in the world. Electronic course resources or books with access codes will need to be purchased through the Campus Bookstore. However, hard copy textbooks can be purchased from anywhere as long as they are the exact same edition as outlined in the course description. Please plan adequate time to allow for shipping before your course begins.

I've decided to drop my course; do I get a refund?

If you would like to drop a course before the “Last day to drop without financial penalty”, a full refund will be issued to your student account in SOLUS. If you have any questions about your refund, please contact the Fees Office at or 613-533-6894.

After the financial drop deadline, a pro-rated amount will be refunded based on how long after the deadline you drop the course. You can access these refund rates here (scroll down to the "Drop Date Schedule" tab).


I require accessibility and/or learning accommodations. Can you provide this?

Queen's University strives to help make education as accessible as possible. If you require accommodations, please contact Queen's Student Accessibility Services (QSAS) at: or (613) 533-6467.

I'm finished my class(es). How do I enrol for more?

After your first class at Queen's as an online student, you will be responsible for enrolling yourself in future classes using SOLUS. See these step-by-step instructions. Enrolment is not always open so make sure you refer to our upcoming dates and deadlines.

I can't seem to find your online courses in SOLUS

When enrolling, be sure to set the course career to “undergraduate online”. If you are still experiencing issues, please contact us at

When enrolling, I get the error "Available seats are reserved for students in other programs..."

Are you trying to register for an online course through SOLUS, but getting an error saying "You are unable to enroll in this class at this time. Available seats are reserved for students in other Programs and/or Plans. Please keep trying as more seats may become available."

If so, that is because all of the remaining seats in these courses are being held for students enrolled in the Undergraduate Online Distance Career.

You may add yourself to the waitlist in case a spot opens up. The restriction will be removed on the first day of class when any available seats will be granted to students on the waitlist.

Click here for upcoming dates and deadlines for current students.

What classes should I take? How many units do I need to graduate?

If you are pursuing one of our degree programs, you will need a total of 90.0 units to graduate.

For our Bachelor of Arts degrees: 30.0 of these 90.0 units will be required courses for your chosen degree program. The other 60.0 units are electives, meaning that you can take any combination of subjects and year levels you want, provided you have the prerequisites.

For our Bachelor of Science degree: 48.0 of the 90.0 units are required courses, while the remaining 42.0 units are electives.

You can find the specific requirements for each degree program on the related page. Click the links above to view the degree options.

Is there a minimum course load I need to maintain? What if I need to take a break from my studies?

There is no minimum course load you need to maintain during your time at Queen's. If you need to take a break from your studies, you may do so by ensuring you are not enrolled in any future terms or have any outstanding debt with the university. If you resume your studies within a year, you can simply log into SOLUS and enroll yourself in an upcoming term during open enrolment (please refer to our upcoming dates and deadlines page for open enrolment dates).

If you wish to resume your studies after more than a year has passed since leaving, you will need to fill out a Return to Studies form.

How do 6.0 unit courses work?

How do I know if a course is 3.0 units or 6.0 units?

When you search for the course in SOLUS, you’ll be able to see how many units it is. Most 6.0 unit courses span the Fall and Winter terms. In the Fall term, the course will be labelled “A”, while in the Winter it will be labeled “B.”

How do I enrol in a 6.0 unit course?

Follow the steps to enrol in the Fall term portion of your course (the 'A' portion), then switch to the Winter term and repeat this process for the 'B' portion. You have to enrol in both or neither will count. The two portions cannot be separated out.

How do I drop a 6.0 unit course?

You will need to drop both portions out of your Fall and Winter terms in SOLUS.

Why does it say 0.0 units in my schedule for my 6.0 unit course?

Since you need to complete the entire course in order to get credit for it, the Fall term shows up as 0.0 units while in the Winter term you’ll see 6.0 units. Once you complete the course, you will have completed 6.0 units.

What do full-year courses look like on my transcript?

The course will show up as NG in the Fall term, meaning Not Graded. The Winter term will show the actual letter grade you receive in the course.

What does "Level 2" or "Level 3" standing mean?

Your Level of Study can be defined in two (2) different ways. Your Level at the University is determined by the number of passed credits completed:

  • 0.0 - 21 units completed = Level 1
  • 24.0 - 45 units completed = Level 2
  • 48.0 -  81 units completed = Level 3
  • 84.0 + credits completed = Level 4

Your Level in your Program of Study is determined by the number of passed units completed toward the requirements of the plan, as specified by the Department.

Transfer credits from previous education can count towards your level of study.

Can I take a class that I don’t have the prerequisites for?

If you would like permission to waive the prerequisites for a class you’d like to take and feel that you have a strong basis to be able to do well in that class, you can email the Undergraduate Chair of the Department to ask for permission. If permission is granted in writing, please forward this to our office at with your student number and preferred exam centre location so that we can assist you with enrolment. Decisions are made on a case-by-case basis.

Can I take courses at another university and have them count towards my Queen's degree?

Students who are in a degree program at Queen's may request to take courses at another university and have them transfer back into their Queen's degree on a Letter of Permission. Please visit the Forms page of our website for more information and to access the required form.

Can I pursue an Honours degree after completing an online BA?

While it is currently not possible to complete an Honours degree though Arts and Science Online at Queen's, there are a few options that may be available to you. If you are interested, please contact Arts and Science Online for more information:L or 6135333322.

I'd like to transfer to on-campus studies.

Once you've completed 24.0 units online at Queen's (not including transfer credits you may be granted), you may be eligible to apply to transfer into on-campus degree programs, provided that there are spaces available and you meet the minimum GPA requirements for the department you are applying to.

Space and GPA thresholds vary by department and from year to year. Applications are available each February at for the upcoming Fall intake. If this is something that you are considering, we strongly recommend that you book an academic advising appointment prior to applying. Please contact Arts and Science Online to arrange this: or (613)533-3322.

How do I add my name to the waitlist for a course?

As step 1 of the enrolment process in SOLUS, you'll be given the option to check a box titled "Waitlist if class is full." If there is space on the waitlist for that class, you'll be added and given a "position number" that you can track.

As spaces in the class open up, students on the waitlist will be enrolled in priority sequence. This can happen at any point up until the add/drop period for that semester.

The drop deadline is coming up and the instructor hasn't given back any assignments yet. How do I know if I should drop a course?

Most first-year courses are designed so that students get feedback on how they are doing before the academic drop deadline. In fact, for a first-year student, not receiving feedback on at least one test or essay before the drop deadline may be grounds to appeal to drop a course late. However, we think that upper-year students have enough academic experience to be able to assess their situation, in the absence of concrete feedback from their instructor, through self-reflection:

1. Am I attending classes regularly and keeping up with the readings?

2. Am I up-to-date on submitting assignments and completing course work?

If the answer is “no” to either of these questions, then it may be a good idea to make an appointment with an academic advisor to talk about the situation. Have you been sick? Do you dislike the subject? Are you procrastinating for some reason? They’ll be able to guide you through the process and let you know what other things to consider:  for example, you may need this class to graduate, or it may be a class you need to access other required classes.

3. Am I putting in the effort but still struggling to learn the course material?

If you answer “yes” to question 3, then you may want to access some of the resources and services that are available to you.

Student Academic Success Services (SASS): provides many online learning resources.

Queen’s Student Accessibility Services (QSAS): to see if accommodations may be required.

Or, you can always contact the Arts & Science Online office directly with any questions:  or (613) 533-3322.


Can I defer writing my exam or change my exam date?

Students are expected to write their exams as scheduled by the Exams Office at Queen's which includes arranging work and travel to accommodate the exam schedule/details provided. Changes to the dates or start times of exams cannot be made unless you feel you have extenuating circumstances preventing you from writing the exam as outlined in the academic consideration policy: If this is the case, please fill out the form on that website and contact your instructor immediately.

Further information on Exam Regulations and Academic integrity are available here: 

How do I change my exam centre?

Please email if you need to change your exam centre.  Remember, if you have any on-campus courses you will write your exams in Kingston.  If you are fully remote, you will write your exams online.

I don't live in Kingston, how do I write my exams?

Not all ASO online courses have final proctored exams but when they do, you will write your exam with our online remote-proctoring service, Examity. To learn more about Queen’s remote proctoring services and regulations and about Examity, please click here.

Is there a fee for exams?

For the 2021/22 academic year, exam fees will be waived.

My course doesn't have an exam. What exam centre should I choose in SOLUS?

For the 2021-22 academic year, for registration purposes, in SOLUS, please select 2222 for your exam centre, even if your course does not have a proctored final exam.

When do I get the exact time and location of my exam(s)?

Students Writing Exams ONLINE

An announcement will be posted to your onQ homepage detailing the date and time of your online exam with instructions on how to schedule.  Please note, there will be a 36-hour window in which you can choose to schedule your exam. 

You will also be given the opportunity to take a practice exam which allows you to run through the authentication process and what will be expected of you during your actual exam. The full list of technical requirements can be found here.

Students Writing Exams ON CAMPUS

On-campus exam date, time and location can be found in your SOLUS account.

  • On your SOLUS main page, under the 'Academics' section, click on the 'other academic...' dropdown menu
  • 'Exam Schedule' will be the 11th menu item listed. Click on it, then click on the 'Go' icon
  • From this screen, you will be able to view your exam date and time and location.


How do I find/use my Queen's email address?

Your Queen's email address will be provided to your personal email account in your welcome email from Arts and Science Online. All future email communications from Queen's will be sent to your Queen's email address. You can access your Queen's email using the same password you use for SOLUS. You may forward your Queen's email to your home email under the ‘options' menu to make sure you don't miss important information - here is a link to the instructions (scroll down to "Access your Queen's email"):

What is SOLUS? How do I use it?

SOLUS is our online student portal you will use to enroll in or drop classes, view/manage finances, grades, and biographical information we have on file for you. You can order transcripts, print grades, tax receipts and pay tuition as well.

How do I use OnQ?

OnQ is an online learning platform that works much like a web forum. It is chronologically organized to lay out assignments, readings and course modules. While students are generally expected to learn and familiarize themselves with OnQ, you can report technical difficulties to us at 613-533-3322 or

If you are a Queen's staff member, please make sure you are logging in with your student ID, not your staff ID.

When will I gain access to onQ?

Students who are registered into courses before they begin will gain access to their course onQ site by the first day of class. Students who register after the first day of class will gain access to onQ within 24 hours of registering.

Who do I call if I am experiencing a technical problem?

For technical issues with your Queen's email, please call Queen's Information Technology Services (ITS) at 613-533-6666 or visit their website

For technical issues with our online application or with onQ, please call 613-533-3322 or contact Arts & Science Online by email at:

Can I use an iPad to take my online course?

An iPad would be useful for annotating notes without printing out course content, however there would likely be content in the course that will not display or function correctly on an iPad. Also, an iPad cannot be used to take an online proctored exam. For these reasons we recommend a PC or Mac computer (or laptop).

When Difficulties Arise

I am having an issue with my professor or another student. Who should I speak to?

You may book an appointment to speak to our Academic Advisor or put your concerns in writing to

I am having personal difficulties completing my course. What should I do?

If personal extenuating circumstances are preventing you from being able to complete your schoolwork, you may drop your course before the academic and financial drop deadlines without any penalty. If issues arise after these deadlines have passed, you may be able to appeal to have your course dropped. Guidelines and the online process for making your academic appeal can be found here.

The financial appeal form can be found here.

If you are unsure about whether or not you need to drop your course or whether or not your circumstances warrant an appeal being made, please contact Arts & Science Online at:

The work is tougher than I expected. Can you help me?

We encourage students to seek help early and often, and there are many student learning support services available to help you. Our Student Academic Success Services office offers one-on-one appointments, strategies and various learning skills enhancement programs to on-campus and distance students alike. Learn more about how the SASS office can help at

I was an on-campus student at Queen's but am now living outside of Kingston. How do I get access to your online courses?

If you have permanently left Kingston and are trying to complete your studies at a distance, please contact Arts & Science Online by email to notify us of this change and to check your options. Email:


Arts and Science Online

[613-533-3322] []
Online courses, technical support, distance exams, academics

Undergraduate Admissions

[613-533-2218] []
Transfer credits, application eligibility, admission status

Records and Fees

[613-533-2040] []
Tuition, service fees, tax forms, holds, refunds, student cards, transcripts, SOLUS

Student Awards

[613-533-2216] []
OSAP, bursaries, awards, scholarships

Student Academic Success Services

[613-533-6315] []
One-on-one learning support, workshops and learning strategies.

Accessibility Services

[613-533-6467] []
Accessibility, learning accommodations, mental/health support services