This course provides an overview of conflict in the workplace, with a focus on developing the skills necessary to manage it. Specifically, it examines the nature and sources of conflict, the psychological experience of conflict, the choices around how to approach conflict, and the interpersonal skills that support productively managing conflict.
While this course was designed so that students can work through the materials and many activities at their own pace, please note that there are activities that need to be completed at specific times, and work in this course that requires students to be actively engaged at particular times. Please check the Assessments and Timeline for details.
After completing EMPR 220, students will be able to:
0% - Self-Assessment Quizzes (x12)
20% - Personal Growth Reflection: Post and Discuss (x4)
10% - Assessing and Approaching Conflict Exercise: Storyboard Submission (Group Deliverable)
5% - Assessing and Approaching Conflict Exercise: Discussion
5% - Assessing and Approaching Conflict Esercise: Peer/Self-Evaluation
10% - Conflict Analysis Foundations
5% - Case Analysis: Peer Feedback Activity
15% - Case Analysis: Final Submission
30% - Final Proctored Exam
2% bonus - Exit Tickets (x3)
*Evaluation Subject to Change*
ASO reserves the right to make changes to the required material list as received by the instructor before the course starts. Please refer to the Queen's Campus Bookstore website to obtain the most up-to-date list of required materials for this course before purchasing them.
Core Texts (required)
Additional supplemental material and access links will be made available electronically to students via the course site.
Students can expect to spend approximately 10 hours a week (120 hours per term) in study, listening and online activity for this course.
SOLUS is Queen’s Student On-Line University System. You’ll have access to a SOLUS account once you become a Queen’s student. You’ll use SOLUS to register for courses, add and drop courses, update your contact information, view financial and academic information, and pay your tuition.
onQ is Queen's online learning platform. You'll log into onQ to access your course. All materials related to your course—notes, readings, videos, recordings, discussion forums, assignments, quizzes, groupwork, tutorials, and help—will be on the onQ site.
Queen’s courses are weighted in credit units. A typical one-term course is worth 3.0 units, and a typical two-term course is worth 6.0 units. You combine these units to create your degree. A general (three-year) BA or BSc requires a total of 90 credit units.
To take an online course, you’ll need a high speed internet connection as well as a microphone and speakers to be able to watch videos, hear sounds, and participate in interactive online activities. A webcam is recommended but not necessary.
System Requirements:
Computer Specifications
Supported Browsers
Internet Connection
Java
Media Player
Adobe Reader
The deadlines for new applications to Queen’s Arts and Science Online courses are in our Upcoming Application Dates section.
Tuition fees vary depending when you start, your year, faculty, and program. Fees for Summer Term 2018 first-year Distance Career Arts & Science Domestic students are as follows: for a 3.0-unit course, $685.90; for a 6.0-unit course, $1371.80 See also Tuition and Fees.
The information below is intended for undergraduate students in the Faculty of Arts and Science. Academic Regulations in other Faculties may differ.
| Letter Grade | Grade Point |
| A+ | 4.30 |
| A | 4.00 |
| A- | 3.70 |
| B+ | 3.30 |
| B | 3.00 |
| B- | 2.70 |
| C+ | 2.30 |
| C | 2.00 |
| C- | 1.70 |
| D+ | 1.30 |
| D | 1.00 |
| D- | 0.70 |
| F | 0.00 |
GPA Calculators
Have your SOLUS grade report handy and then follow the link to the Arts and Science GPA calculators.
How does this affect my academics?
See the GPA and Academic Standing page.
Follow the link above for an explanation of how the GPA system affects such things as the Dean’s Honour List, requirements to graduate, and academic progression.
Frequently Asked Questions on the Grading Scheme
Please follow this link to the FAQ's
All textbooks can be purchased at Queen’s Campus Bookstore.
All Queen’s Arts and Science Online courses are open to students at other universities. Before applying as a visiting student, request a Letter of Permission from your home university that states that you have permission to take the course and apply it to your degree. See also Apply.
Please see Queen’s policy statement on academic integrity for information on how to complete an online course honestly.
Call us at 613.533.3322 or email us.
