Conflict Management | Online Conflict Resolution Course Arts and Science Online

Queen's University

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Conflict Management

EMPR 220/3.0

This course provides an overview of conflict in the workplace, with a focus on developing the skills necessary to manage it. Specifically, it examines the nature and sources of conflict, the psychological experience of conflict, the choices around how to approach conflict, and the interpersonal skills that support productively managing conflict.

While this course was designed so that students can work through the materials and many activities at their own pace, please note that there are activities that need to be completed at specific times, and work in this course that requires students to be actively engaged at particular times. Please check the Assessments and Timeline for details.

Learning Outcomes

After completing EMPR 220, students will be able to:

  1. Compare and contrast the different types and models of conflict and the implications of these differences for strategies to manage conflict
  2. Apply models of conflict to analyze underlying causes and generate an approach to solving conflict
  3. Collaborate and communicate with peers to produce a joint outcome
  4. Explain specific negotiation styles and strategies, including the context and purpose in which they are used
  5. Identify and explain how the various types of conflict management or dispute resolution mechanisms are used in organizations
  6. Provide constructive feedback to others on areas of strength and opportunities for improvement in skills and strategies related to managing conflict.

Description

Topics at a Glance

Introduction

  • Module 1: The Nature of Conflict 

Part I: The Theory and Context for Managing Conflict

  • Module 2: Understanding and Preventing Conflict Triggers 
  • Module 3: Approaches to Conflict Resolution: Toward Collaboration 

Part II: Interpersonal Commuinication Skills for Conflict Resolution

  • Module 4: How Communication Channels Influence Conflict Resolution 
  • Module 5: Improved Listening for Conflict Resolution 
  • Module 6: Improved Responding for Conflict Resolution

Part III: Preparing for Conflict Resolution

  • Module 7: Assessing Conflict Resolution Capability
  • Module 8: Assessing Problem and Rehearsing Approach 

Part IV: Application and Practice

  • Module 9: Conflict Resolution through Collaboration 
  • Module 10: Conflict Resolution Through Integrative Negotiation 
  • Module 11: Overcoming Barriers to Integrative Negotiation 
  • Module 12: Conflict Resolution Through Mediation 

Terms

Fall 2019
Course Dates: 
Sept 5 - Nov 29, 2019
Exam Dates: 
Dec 4 - 19, 2019

Evaluation

0% - Self-Assessment Quizzes (x12)
20% - Personal Growth Reflection: Post and Discuss (x4)
10% - Assessing and Approaching Conflict Exercise: Storyboard Submission (Group Deliverable)
5% - Assessing and Approaching Conflict Exercise: Discussion
5% - Assessing and Approaching Conflict Esercise: Peer/Self-Evaluation
10% - Conflict Analysis Foundations
5% - Case Analysis: Peer Feedback Activity
15% - Case Analysis: Final Submission
30% - Final Proctored Exam
2% bonus - Exit Tickets (x3)

*Evaluation Subject to Change*

Final Examination
 
Students must write their exam on the day and time scheduled by the University. The start time may vary slightly depending on the off-campus exam centre. Do not schedule vacations, appointments, etc., during the exam period.

Instructor

Professor Jacoba Lilius (jacoba.lilius@queensu.ca)

Time Commitment

Students can expect to spend approximately 10 hours a week (120 hours per term) in study, listening and online activity for this course.

Course Resources

About SOLUS

SOLUS is Queen’s Student On-Line University System. You’ll have access to a SOLUS account once you become a Queen’s student. You’ll use SOLUS to register for courses, add and drop courses, update your contact information, view financial and academic information, and pay your tuition.

About OnQ

onQ is Queen's online learning platform. You'll log into onQ to access your course. All materials related to your course—notes, readings, videos, recordings, discussion forums, assignments, quizzes, groupwork, tutorials, and help—will be on the onQ site.

About Credit Units

Queen’s courses are weighted in credit units. A typical one-term course is worth 3.0 units, and a typical two-term course is worth 6.0 units. You combine these units to create your degree. A general (three-year) BA or BSc requires a total of 90 credit units.

Computer Requirements

To take an online course, you’ll need a high speed internet connection as well as a microphone and speakers to be able to watch videos, hear sounds, and participate in interactive online activities. A webcam is recommended but not necessary.

System Requirements:

Computer Specifications

  • Windows 8.1 or newer
  • OSX 10.13 (High Sierra) or newer
  • Dual Core 2 GHz processor
  • 4 GB RAM
  • Soundcard
  • USB Headset
  • Webcam

Supported Browsers

  • Chrome (preferred - latest version)
  • Firefox (latest version)
  • Safari is not recommended as it causes several known issues in onQ
  • Edge is not recommended as it causes several known issues in onQ

Internet Connection

  • Wired high speed access: Cable or better
  • Wifi is not recommended

Java

  • Latest version

Media Player

  • Flash (latest version)

Adobe Reader

  • Latest Version

Dates/Deadlines

The deadlines for new applications to Queen’s Arts and Science Online courses are in our Upcoming Application Dates section.

Tuition Fees

Tuition fees vary depending when you start, your year, faculty, and program. Fees for Summer Term 2018 first-year Distance Career Arts & Science Domestic students are as follows: for a 3.0-unit course, $685.90; for a 6.0-unit course, $1371.80 See also Tuition and Fees.

Grading Scheme

The information below is intended for undergraduate students in the Faculty of Arts and Science. Academic Regulations in other Faculties may differ.

Letter Grade Grade Point
A+4.30
A4.00
A-3.70
B+3.30
B3.00
B-2.70
C+2.30
C2.00
C-1.70
D+1.30
D1.00
D-0.70
F0.00

GPA Calculators
Have your SOLUS grade report handy and then follow the link to the Arts and Science GPA calculators.

How does this affect my academics?
See the GPA and Academic Standing page.

Follow the link above for an explanation of how the GPA system affects such things as the Dean’s Honour List, requirements to graduate, and academic progression.

Frequently Asked Questions on the Grading Scheme
Please follow this link to the FAQ's

Campus Bookstore

All textbooks can be purchased at Queen’s Campus Bookstore.

Non-Queen’s Students

All Queen’s Arts and Science Online courses are open to students at other universities. Before applying as a visiting student, request a Letter of Permission from your home university that states that you have permission to take the course and apply it to your degree. See also Apply.

Academic Integrity

Please see Queen’s policy statement on academic integrity for information on how to complete an online course honestly.