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Read on to learn more about the basics of IT at the BISC, including logging onto the wifi, email and printing.

Connecting to the wired network

All Bader Hall rooms have an Ethernet socket if you would like to connect your device directly to the wired network via an Ethernet cable. If you need an Ethernet cable, you can buy one from the Book Stack (in the Library). Once you have connected your device to the socket, your device will automatically be assigned an IP address.

We recommend that when studying in your room you connect to the wired network rather than wireless, as it is faster and more reliable.

Connecting to the wireless network

You can connect to the wifi in most of Bader Hall and the Castle. This is designed to be supplementary to wired access.

The BISC offers three methods of connection: Eduroam, Biscsecure, and Biscwireless.

While on campus use Biscsecure as your preferred wifi connection. Login with your BISC IT account username and password. Once you have successfully joined this network your device should automatically connect when you are in range. If you have problems connecting a Windows laptop to this service please use the Biscwireless service temporarily and seek help from BISC IT.

Use Eduroam as an alternative to Biscsecure. Simply login with your Queen’s Net ID and password. Please note, you need to use your full Net ID, i.e. (This email address is being protected from spambots. You need JavaScript enabled to view it.). Eduroam will be available to you only if your home institution provides access, as Queen’s does.

Connecting mobile devices

There are instructions in Bader Hall Reception to help you connect Iphones, Ipads, Android or Blackberry devices to the wireless service, but if you have any problems, contact the BISC IT helpdesk (details overleaf).


  1. To print, go to the following web address http://biscstu1.queensu.ac.uk:9191​
  2. Login using your BISC username and password. 
  3. Upload a document to print by clicking on the ‘Web Print’ option on the left hand side.
  4. Choose your printer:
    1. biscstu1\badera3—computer lab upstairs in Bader Hall on A3
    2. biscstu1\baderc1 - group study space in the C1 corridor
    3. biscstu1\librarycopier - printer in the Library East
    4. biscstu1\baderreception - printer in Bader Hall reception 
  5. Select a document from your computer to print. The page displays the file formats that are allowed
  6. Click upload and your document will be sent to the printer you selected.

Topping up your print account

You are given 25 free A4 single-sided credits  per course. If you need to top up your account, please ask at Bader Reception.

Your BISC account

We have provided you with a BISC IT account. Use this to log onto the Biscsecure wifi, publicly accessible PCs in the Bader Computer Lab and Library East, and to print.

Your email

All email correspondence from the Castle community and Queen’s will go to the email address you supplied to Queen’s Admissions. Let us know if you do not receive emails, as this may indicate that there is a problem with your account. If you would like to forward all your email to another address, please ask us in IT and we will show you how to set this up.

Please check your Queen’s email regularly, otherwise you may miss important information and announcements.

The BISC Computer Lab

The BISC has a Computer Lab in Bader Hall which you access using your room key. The lab computers all run Windows and Microsoft Office, and you will need your BISC IT account username and password to access these computers. You can print direct from these PCs, and your print account will be debited.

There are two PCs located in Library East, which again you log onto with your BISC username and password, and from which you can print directly to the copier located nearby.

Further support

If you have any problems with IT at the BISC contact the BISC IT helpdesk on This email address is being protected from spambots. You need JavaScript enabled to view it. or on ext. 4435 (or 01323 834435 from an external line).

If your query is urgent and outside regular office hours, contact either Castle or Bader Reception and they will forward your query to the on call manager. If your query is not urgent, the Receptionist will log your query with the BISC IT helpdesk on your behalf.

Our policies

Please read and be aware of the Computer Use Code of Ethics and the Internet Usage Policy on the the IT Info section of the intranet.

We have an Internet usage policy which allows you to download/upload a maximum of 10 gigabytes per 7-day week from your laptop.



The Student Success & Learning Development Advisor, This email address is being protected from spambots. You need JavaScript enabled to view it. organizes services and workshops to help you achieve your academic goals at the BISC. Academic support develops critical thinking, learning, reading and writing and self-management.

Academic Success Workshops

Workshops provide practical strategies and techniques to develop academic skills and are appropriate for all years. Topics include citations, how to write literature reviews and essay writing. Workshops will also be provided by specialist members of staff and faculty including sessions on information searching given by the Librarian, This email address is being protected from spambots. You need JavaScript enabled to view it.. Details of the workshop schedule are available on the academic noticeboard outside the dining room.

Drop-in Sessions

Over the course of the year we will hold a number of drop-in sessions on a range of topics to provide hands-on feedback and support. Topics will include finding information, formatting citations, and essay writing.

Academic Coaching

One-to-one academic coaching sessions are available to help improve particular skills. Topics may include academic motivation and goal setting, developing a study plan and revision strategies. If you have an area you want to focus on, or would like an 'audit' of your study skills, make an appointment.

Writing Support

Academic writing is key to success at university for most subjects and needs to be developed. Individual writing appointments can help refine essay and assignment writing skills, ranging from the organization of ideas, to the structure and flow of papers. Contact Isabelle for more details.

English Language Support

The Student Success Coordinator provides additional support for students who speak English as an additional language. Support is available to students from all backgrounds, not only exchange students and recent immigrants to Canada. One-to-one teaching and small group work focuses on listening, speaking and writing in an academic context.  

Academic Accommodations

The Student Success Coordinator can help you apply for a Letter of Accommodation that will provide you with extra support in your studies. The Coordinator also assists faculty to ensure that individual accommodations are met in all courses. For more information on accommodations see Declaring a Disability, Learning Difficulty, or Health Condition.

Getting Further Support

If you would like help with any aspects of study, contact Isabelle on This email address is being protected from spambots. You need JavaScript enabled to view it., drop by her office (216 on Faculty Corridor) or phone her on ext.4534 or 01323 834534.


At The Book Stack we will help you connect with the texts that you will need for your courses of study in a way that is affordable. Through the website you can identify the core reading items for your courses and buy either used or new copies as you prefer. We also offer the option of leasing texts, which is by far the cheapest method of securing access to a text for an entire term – as long as you don’t want to own the book or wish to write in it!

If you want to see what The Book Stack stocks, either visit the website or come to the Library where Book Stack texts are displayed at the far end of the Lending Library.

Purchase/lease options

  • Buy new—the most expensive option, but we sell at cost to keep our prices as low as possible.
  • Buy used—to keep a book forever but at a lower cost, buy our good condition used copies. (Some copies are sold as Used – damaged. These copies include (usually) highlighting or annotations, or will have creased covers. All are still readable texts, but are sold at a very reduced rate to reflect the fact that they are damaged.)
  • Lease (not available on all titles) – for really expensive titles which you are unlikely to want to keep at the end of term, we offer a lease option. You pay a fee at the beginning of term and you keep the book for the whole term. As long as you return the book to us at the end of term in a condition that is almost the same as when you received it, then you will incur no further charges. (See our Terms and Conditions page for further explanation of the lease option.)

How to place an order

Simply use the search option to find the books you  need, or use the categories or tabs to retrieve all titles for a specific course.  Titles that are required or recommended reading for specific courses have been categorised and tagged with the course code. If you would like to see which titles are required reading for your courses, go to the Courses page under Contact Us and find your courses there.

Once you have identified titles you wish to buy, add your chosen titles to your basket and go to checkout to place your order.

When we receive your order, we will set your books to one side and email you to let you know that they are waiting for you to collect. You will receive an invoice which will tell you how much you will need to pay when you collect your items. Please bring this with you when collecting your items.

Ordering non-stock items

If we do not have in stock the book you need, just contact us and ask us to order it for you. We will agree with you a new or used copy and a price, and you will pay this once you receive the book. Any books you need, whether on your reading lists or not, can be ordered in this way.

Not just books…

We also stock a range of stationery in our physical store:

  • Paper, lined and squared
  • Pens, pencils, erasers
  • Folders and ringbinders
  • Calculators
  • And lots more!

ELOThe Experiential Learning Department exists to foster off site learning, extending the student learning experience beyond the classroom and beyond traditional learning. We provide the logistical tools to support instructors in creating a challenging learning environment based on the creative application of knowledge, and implement assessment methods to ensure pedagogical excellence.

Through guided reflection and the development of reflective skills, our students' learning is enriched by their access to local, national and international cultural resources.

Bader International Study Centre is committed to facilitating the integration of students with disabilities into the University community. While all students must satisfy the essential requirements for courses and programs, the administration, faculty, staff, and students at Queen's are expected to provide reasonable accommodation to students with disabilities.


  1. Register with QSAS
  2. Provide documentation
  3. Arrange appointment with QSAS Advisor
  4. Download Letter of Accommodation
  5. Submit Letter of Accommodation to Student Portal


  • Register with QSAS as soon as possible
  • Check for updates on your application


  • Wait till you get to the BISC to register
  • Send Letters of Accommodation directly to instructors

Applying for Academic Accommodations: First Year and Upper Years Queen’s Students

Academic accommodations are organized by Queen’s Student Accessibility Services (QSAS) on main campus. You need to register online with QSAS and follow the procedures for obtaining a Letter of Accommodation before arriving at the BISC. Please start this process as early as possible. It is possible to apply for a Letter of Accommodation when you are at the BISC, but the procedure can be delayed because of the need to submit supporting documents from Canadian health professionals. Do not send medical or supporting documentation to the BISC. Upper Years Students should check their documentation to ensure their Letter of Accommodation is up to date. When you have your Letter of Accommodation please submit it to the Student Portal . You can also send your letter directly to the Student Success and Learning Development Advisor. Please do not send letters directly to your instructors.

Applying for Academic Accommodations: Upper Years and Non-Queen’s Students

If you are a non-Queen’s student requiring academic accommodation, you need to register with QSAS. Be prepared to submit any documentation (such as a Letter of Accommodation or equivalent document) from your home institution.

How Accommodations Work

The Student Success and Learning Development Advisor will contact you at the beginning of the term to ensure that you understand your Letter of Accommodation and advise how to make use of accommodations while at the BISC. The Advisor will send your Letter of Accommodation to your individual instructors and will help you with any issues that arise in implementing the accommodations. Final exams are arranged by the Student Success and Learning Advisor and the Administration Office. For tests and mid-term exams you need to speak to your instructor at least seven days in advance of the test to arrange accommodations.


Contact Isabelle Brent
Student Success and Learning Development Advisor
Email: i_brent @bisc.queensu.ac.uk
Tel: +44 (0) 1323 834527

Queen's Student Accessibility Services

Student Wellness Services
146 Stuart Street Kingston, ON K7L 3N6
Tel: 613-533-6467
Fax: 613-533-6284
Email: accessibility.services @queensu.ca

For more information about accommodations, go to QSAS (Queen's Student Accessibility Services)

Students are expected to attend all timetabled commitments. Attendance is taken at the beginning of every class and on- or off-site experiential learning opportunity.

The BISC understands that there may be unexpected situations that make a student unable to attend a timetabled commitment. In these cases, it is the student’s responsibility to approach their instructors to discuss the absence. 

The Academic Success program is a series of workshops based on the workshops offered by main campus’ Student Academic Success Services and planned to complement BISC 100 and 101 workshops. Academic Success workshops cover a range of topics from effective note-taking to writing a strong thesis statement to studying for multiple choice exams. Students also have the option to meet one-on-one with the Academic Success facilitator to discuss study skills or any aspect of the writing process, for both lab reports and essays. Topics recently covered include:

The BISC’s Academic Advisors, Dr Peter Lowe and Mr Charan Rainford, are available throughout the term to help you with any questions relating to course selection and plans for future study.

Areas in which we can help you include:

  • General Academic Advice

We know that, as 1st years or upper years, university can be very different from your previous experience, and we are here to help you make the right choices for academic success at the BISC and on your return to the main Queen’s campus.

If you have a particular course-related concern, this should be raised with your specific instructor.  Please contact us, though, or come to our Office Hours, if you would like to discuss your studies in a more general sense.

  • Adding and dropping courses from your transcript while at the BISC

You may find that your original course choices are not quite right for you.  We can advise on how best to make changes to your course-load without limiting your academic options.

  • Getting credit (where applicable) for transferable courses already studied elsewhere

Some high school credits may be accepted by Queen’s towards your 1st year studies.  We can advise on your options in this area.

  • Selecting courses for 2nd Year study
  • Planning for your major / minor / medial degree plans
  • Liaising with main campus departments to answer questions regarding further study

As you think about your degree pathway we can advise on upper-year options and plans that accommodate your strengths and interests.

How to contact us:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Dr Lowe (office 221)

Mr Rainford (office 214) 

Details of our availability are posted on the Academic Notice Board and are sent out via email at the start of the term.

Bader International Study Centre
Herstmonceux Castle
Hailsham, East Sussex
United Kingdom, BN27 1RN
Phone: +44 1323 834444
This email address is being protected from spambots. You need JavaScript enabled to view it.
Undergraduate Admission and Recruitment
Gordon Hall, 74 Union Street
Queen's University, Kingston, Ontario
Canada, K7L 3N6
Phone: (613) 533-2218
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