Queen's University

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Herstmonceux Integrative Health Clinic

The BISC uses the services of the local Herstmonceux Integrative Health Clinic.  

If you are a student staying in the UK for more than 6 months then you are required to pay an Immigration Health Surcharge to access the National Health Service. During Orientation we will ensure that you register with the NHS which will mean that for minor ailments you will be able to access the local surgery for free although there are prescription charges for any one over the age of 19. These may be refundable from your supplementary health insurance on production of receipts when you return home.  It is important, however, to bring details of your private health insurance to the surgery in the event you require a private specialist or hospital treatment. 

If you are staying for less than 6 months then visits to the surgery will not be covered by the NHS although you will always be able to access the surgery but you may have to pay a fee to do so. You should contact your supplemental health insurance provider to see if this fee can be reimbursed under your health plan, and to find out how you would go about getting such a reimbursement.

During the Fall/Winter terms we have a doctor on-site one day a week for an hour to hold a surgery (general practice) in Bader Hall.

  • The surgery is available 12:30pm – 1:30pm on Mondays

For appointments at the weekly on-site clinic (Mondays, 12:30pm-1:30pm), or for the appointments block-booked at the surgey (Fridays, 12:00pm - 1:00pm) you can book:

  • Through Bader Reception (Monday or Friday appointments)
  • By calling the surgery directly (01323 833535)

If you are unable to make one of the on-site surgery times, would prefer to see another doctor or believe you need to be seen before one of the surgery dates, please call direct on 01323 833535. Day-of appointments are very limited and it is recommended that you call at 08:30am when the practice opens.

If you are unable to make a same day appointment, you can attend the Eastbourne walk-in clinic, located in Eastbourne train station, between 8:00am and 8:00pm seven days a week. The walk-in clinic should not be seen as a substitute for Accident & Emergency, and vice versa. Costs incurred for the travel are the responsibility of the student.

You are responsible for making your own way to medical appointments, although we will do our best to accommodate you with our minibus schedule. When the minibus is not available to take students to appointments, you must get yourself there and back at your own expense. Some insurance providers may reimburse the cost of any travel associated with a medical claim so it's worth reading your policy documents and asking for a receipt.

Student Services typically will not pay for or reimburse anyone for a taxi ride to an appointment or to the hospital, except under the following circumstances:

  • You have been told/advised by NHS 111 to go to hospital
  • A member of Student Services has determined you should go to hospital but an ambulance is not required

If you require multiple follow-up appointments for a medical issue please speak with the Student and Enrolment Services Manager about obtaining financial assistance for taxi journeys. In an emergency, an ambulance will be called to take you to the hospital.

The NHS coverage is not a substitute for extended health care coverage. You will still need to have the AMS Health Plan (for Queen's students) or equivalent. Supplemental Health Insurance is mandatory for all students regardless of year or semester.

Bader International Study Centre
Herstmonceux Castle
Hailsham, East Sussex
United Kingdom, BN27 1RN
Phone: +44 1323 834444
Fax: +44 1323 834499
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Undergraduate Admission and Recruitment
Gordon Hall, 74 Union Street
Queen's University, Kingston, Ontario
Canada, K7L 3N6
Phone: (613) 533-2218
Fax: (613) 533-6810
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