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Desktops, devices and logons 

Your BISC desk PC

You have been assigned a desk and a PC. The PC is networked and is connected to a printer. To log into your desk PC you need to use the BISC username and password we assigned to you in an email.

Working on your own devices

Connecting to BISCsecure

You can connect your own devices to the BISCsecure wireless network using your BISC username and password. However, if you have any problems connecting your device (laptop, MacBook, phone or tablet), bring your device to us so that we can configure it for you. We will also connect your laptop to a printer (usually the one nearest your desk).

Connecting to Eduroam

You can also connect to the wireless network using your Eduroam username and password. If you have a Queen's Eduroam account, the username will be in the format of This email address is being protected from spambots. You need JavaScript enabled to view it. where ab123 is your Net ID (see below). The password will also be your Net ID password. If you are using an Eduroam account from another university, you will need to use the username and password they assigned you.

Usernames and passwords

There are 2 sets of usernames and passwords which will enable you to access almost all IT resources at the BISC:

BISC username and password – we have already mentioned this. It gets you onto your PC, logs you into the wifi, the intranet, the room booking system, and into the BISC when at home. It will be your most often used username and password.

Queen's Net ID – this will also have been assigned to you (in a separate email to the one in which you received your BISC username and password). Your Net ID will enable you to log into onQ and also to use Queen's online library (more information below on both of these), and it forms the basis of your Eduroam login (see above).

File management and software

File management and backups on your BISC desktop PC

The files on your desk PC which are filed on your Desktop and in My Documents are centrally stored on a BISC server (and thus automatically backed up nightly). They are not accessible when you are off site.

Through your Office 365 account (see below) you have access to OneDrive which is a cloud-based file store (like Dropbox). Also like Dropbox you can share files with colleagues via OneDrive. OneDrive is backed up automatically every night. Files you have stored in OneDrive will be accessible wherever you have access to the internet.

Saving files to OneDrive

You can save your files to OneDrive by selecting the first option of OneDrive – Bader International Study Centre when you save the document. If prompted, you will need to sign into your Office 365 account to save the document to OneDrive.

File management on your own device 

If you are using your own device to create documents and materials, you are responsible for backing these up yourself. We do not back these up in any way centrally.

Even on your own device you can use OneDrive by logging into the Office 365 (see below) and storing here all files you create. In this way they are automatically backed up and accessible from wherever you have access to the internet. There is an app which will enable automatic synchronization of the files on your device with OneDrive. If you would like to install this, contact us and we will help you set this up.

Office 365

We are currently in the process of making Microsoft Office 365 available to all Faculty at the BISC. This means that you have options in how you access Microsoft Office: you can either use Office 2016 on your desk PC or you can use Office 365 from wherever you have access to the internet. So, if you move around a lot and want to use your own devices more than you use your desk PC, you may find it more efficient to work in Office 365.

Accessing Office 365

To access Office 365, visit this address http://login.microsoftonline.com and use your BISC username with @queensu.ac.uk appended (e.g. This email address is being protected from spambots. You need JavaScript enabled to view it.) and your BISC password.

On Office 365 you will find the usual Office products, e.g. Word, Excel, and access to further apps, including OneDrive (see above under File management). Over the coming months we will be releasing further apps as they become available. If you have seen something advertised on Office 365 that interests you, contact IT to find out if it is to be released in our version of Office 365.

Microsoft Office for you to download

As a Faculty member of the BISC you have access to the full Microsoft Office suite which you are able to download onto 4 of your own devices. To download Microsoft Office go to http://login.microsoftonline.com and log in as described above under Office 365. You will see the Install Now button on the top right of your screen.

Peripheral devices – scanners, printers, copiers

Printers

We have connected your office PC to a black and white printer located close to you. We will show you where it is. All printers are shared, so it is unlikely that you will have your own personal printer. If you wish to connect your laptop or other device to a printer, we will have to set this up for you, so please let us know.

If you wish to do colour printing, there are colour printers located in the Admin Office and in the Library. Provide either the Admin team or the Library team with your document on a USB stick or email it to them, and they will print the document for you in colour. Please note that we are able to print only a limited number of coloured copies due to costs.

Photocopiers

We will show you where your nearest photocopier is located and, if you wish, we will show you how to photocopy, including double-sided and stapled if using the Faculty copier on main Faculty corridor. It is faster to print out one document and photocopy it multiple times for class use than print it out multiple times, and the copier will staple for you, while the printer will not.

You can copy in colour, but again, like colour printing, you will need to take your copy to either the Admin Office or the Library where the colour photocopier is located. The Admin team or the Library team will show you how to copy in colour (but they will not be able to do it for you!). Please note that you are able to photocopy only a limited number of coloured copies due to costs.

Scanners

There are a number of scanners located on campus. All of the photocopiers scan as well as copy, so these are the first option for scanning. An alternative flatbed scanner can be found in Brian's office in IT.

Email

BISC email

You will have been assigned a BISC email address which is This email address is being protected from spambots. You need JavaScript enabled to view it. (e.g. This email address is being protected from spambots. You need JavaScript enabled to view it.). All correspondence from faculty, staff and students of the BISC will come to this address. If you have another email address which you prefer to use, it is possible to have all your BISC email forwarded to this, but it is not our policy to make known more widely your alternative email. If you do not want your BISC email forwarded to your alternative email, please do remember to check your BISC email regularly. If needs be, we can help you set your BISC email up on your phone or other device.

To log into your BISC email from home enter http://login.microsoftonline.com into your browser. The login you need is slightly unusual in that it is your BISC username appended with @queensu.ac.uk, e.g. This email address is being protected from spambots. You need JavaScript enabled to view it.. The password is your usual BISC password.

We ask that you use your BISC email to correspond with staff, faculty and students of the BISC. This will ensure we have a record of all communications in the event of a dispute or challenge to what has been said.

Queen’s email

If you have a Queen's Net ID, you also have Queen's email. You will be emailed on this address infrequently and therefore you may never feel obliged to check it. However, it may become more relevant for communications from onQ and occasionally your colleagues in main campus departments may use it in preference to your BISC email, because they will see your Net ID email address listed in their directories.

If you wish to have access to your Queen's email on your desk PC or device, please contact us. Also, if you would like a forward set up from your Queen’s email to your BISC or alternative email, so that you see everything automatically, again please ask us.

IT in the residences

If you live on campus then you will be able to access IT services such as wifi very much as you do at work, as all of the campus residences have wifi access. If you experience a problem with the speed of the connection in your residence, please do let us know.

If you do not have a laptop with you, you are welcome to use the PC in the Bader Hall A3 labs, but please note that this is not connected to a printer for Faculty use.

Teaching support 

onQ  http://onq.queensu.ca

onQ is the BISC's virtual learning environment (VLE), which is also used Queen's-wide to support student learning. You will be asked to use onQ to at least a minimum level as specified by the BISC Curriculum Committee and as specified in the onQ guide which we will give you. To help you achieve this minimum level, we will provide you with an introduction to the resource and then support you throughout the term in your use of it. So, if ever you have an onQ question, please do ask us. Further support and resources on how to use onQ can be found on our intranet onQ pages http://bisc/onq or on the onQ pages hosted on Queen's main website http://queensu.ca/onqsupport/.

Classrooms

Your classes for each of your courses should take place in the same classroom each week, so only if you are teaching more than one course will you find yourself using different classrooms. All of the classrooms are set up with the same standard equipment:

  • A desktop PC, including wireless keyboard and mouse, wired mouse and clicker.
  • DVD player and speakers
  • Connectors for a laptop and Mac
  • Data projector
  • Screen
  • Whiteboard, flipchart paper and pens
  • Instructions for using all equipment, including a troubleshooting guide.

Please note: Castle Reception can provide spare batteries for mice and clickers.

We will provide you with training on all equipment in your timetabled classroom at the beginning of term.

Please follow these tips to minimise problems when using a classroom:

  • If you need equipment above and beyond what is available in the list above, contact IT at least one working day before your class to request that it be made available.
  • Arrive a few minutes early to give yourself time to set up calmly.
  • Read the instructions for setting up, rather than guessing.
  • Use the troubleshooting guide if something does not happen as you expect it to.
  • If you need additional equipment, contact us in IT – please don't remove equipment from other classrooms, as you will simply be shifting the problem.
  • Leave the classroom equipment as you would expect to find it (and if you have borrowed equipment from another classroom, please return it!).
  • If there are problems with the equipment while you are using it, please report it to BISC IT after your class. (If we don’t know about the problems, we can’t fix them.) 

Student access to IT services

BISC students have access to a wide range of IT services and equipment. Most of the students use their own laptops or other devices, rather than desktops provided by the BISC, and for this reason you will not see many desktop PCs around campus. Some desktop PCs can be found in the Computer Lab, or in the Bader Hall A3 lab, and there is one in the Library. In each of these rooms there is also a printer for students to use.

Students are given 25 free printing credits per course undertaken, and after those credits are used, they charge up their print accounts at Bader Hall and pay 4p per sheet for a single-sided black and white print, or 6p for a double-sided black and white print. If students wish to print in colour, they should take their printing to the Library and ask the Library team to print it for them. The cost is 20p for an A4 colour print.

If students in your class are having problems logging onto the wifi, check that they are using the right username and password for the right network – Eduroam will need their Queen's username and password, BISCsecure needs their BISC username and password. Their username is the same, but their passwords are different (unless they have changed them to be the same.)

The BISC website

All resources, including Faculty pages can be found on the BISC website at http://www.queensu.ca/bisc

Click on Faculty for the Faculty pages, or simply log in using the Log in link on the right. The login will be the BISC account.

Further information and support

Support

We will do everything possible to provide you with the support you need to carry out your role here at the BISC effectively.

At the beginning of term we will provide you with this document and an in-person introduction to the range of IT you have access to. We will also make sure you are able to log on, receive emails, connect to a printer and know where a photocopier is.

Throughout term we are available during core hours of 9.00am-5.00pm to support you as you need us.

During the first month of term one of the IT team will be available from 8.30am on the days when teaching starts before 9.00am to resolve any classroom setup issues you may experience.

Logging a support request

If you wish to report a problem or make a request, please do so via the BISC IT Helpdesk at http://biscit.queensu.ac.uk. This will allow us to prioritise our responses and plan our support activity. Of course, if your need is urgent, please contact us on the telephone numbers or email addresses listed below under Further Information.

Training

If you would like additional training on any aspects of IT, including using onQ, we will do our best to accommodate your requests. However, we do have to say that while we know how to install and maintain lots of software packages, we are not necessarily experts in their use. But if you let us know what it is you are trying to do, we will let you know if we are able to help you ourselves or if we know someone else who can. Sometimes, we are afraid, it may be a case of you Googling the answer

Policies

We are currently in the process of reviewing our policies, but where available our policies can be found on the Intranet at http://bisc/castleinfo/itinfo/ITPolicies/default.aspx.

If you have a question about any of our policies, please do ask us.

Further information

If you need further information about our services, please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. or through our helpdesk at http://biscit.queensu.ac.uk. Log in to make a request. If you log in, you can follow up the progress of requests without sending further emails. If you would like to speak to either Dave or Brian direct, we can be contacted on our BISC emails, or Dave can be phoned on ext. 4493 and found in the turret office in the Computer Lab, and Brian can be phoned on ext. 4435 and found in the top floor office above the Computer Lab.

If you wish to report a problem or fault, or wish to make a request, please do so by emailing the BISC IT helpdesk at This email address is being protected from spambots. You need JavaScript enabled to view it. or online at http://biscit.queensu.ac.uk.

Whether you are preparing your lecture or providing materials for students to read, the Library can help you.

Providing reading materials

You can distribute readings to students in a variety of ways:

Photocopies of printed materials

It is quite straightforward to provide copies of readings to students in class. There are a number of photocopiers located around the BISC and you will have been given a code to use them (if you have not been given a code, please email This email address is being protected from spambots. You need JavaScript enabled to view it.).

Please be aware that any readings you distribute in this way are subject to copyright law. The BISC has a CLA Licence which permits copying and distribution of a wide range of information types. However, the Licence does not cover all copying (for example, newspapers, printed music and maps are not covered by the Licence). Copying is restricted to one chapter or 10% of a book (whichever is the greater), one article from a journal issue, or one poem from an anthology. You should make just enough copies for your students and yourself. 

Not all publishers are covered by the scheme, and if you require clarification of whether what you are copying is covered by the Licence, ask This email address is being protected from spambots. You need JavaScript enabled to view it. or use the 'Check permissions' tool on the CLA website.

The CLA Licence requires that the original of the item you are copying is owned by the organisation. The easiest way to ensure this is to ask the Library to buy a copy of the item you wish to make available to students.

Copying and scanning copyrighted materials for educational use.pdfCopying and scanning copyrighted materials for educational use.pdf gives more detailed advice on how to use copyrighted materials in teaching.

Fulltext copies of documents on onQ

Placing fulltext documents on onQis another method of distributing copies of reading material and, as such, it is subject to the same restrictions as photocopying printed materials, plus additional restrictions.

Documents can be added to onQ as scans of a printed original or as born-digital items. If you want to place scans of printed materials on onQ, you can do so only if the material does not already exist digitally. Please ask the Library to scan the document for you. They will attach a copyright statement which indicates that the copying was carried out under licence. They will also keep a record of the scan for reporting back to the CLA each year. The Library can usually provide a scan of a document within 24 hours.

If you want to place full-text born-digital items on onQ, such as journal articles from electronic journals, you can do so, but each time the course runs you will need to check that the organisation still owns the journal or other online resource.

It is really important that the organisation owns a copy of any material that you place on onQ. Usually the Library will purchase a copy of the item to hold in its collection.

Links to the fulltext in onQ

Rather than place the fulltext version of a document in Moodle, you can link to it in its original location either on the web or in the online library. Linking directly to online library resources has the advantage of increasing the students' knowledge around accessing Library resources while also providing the Library will useful data on which titles are being regularly accessed.

If linking to documents in Queen's online library, remember to create links using the off-campus link creator. If you don't use this, the students may not be able to access the document.

Print copies available in the Library

Where possible the Library will buy any item you want your students to use as part of their studies. The exceptions may be where the material is out of print and not available secondhand, or where the cost is prohibitive. If you need items added to the Library collection, simply send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. who will place an order for the item and let you know once it has come in.

You have a choice of 5 loan periods in the Library - reference, 2-hour Reserve, 1-day loan, 1-week loan and 3-week loan. Typically quick reference items are kept in the Reference collection which is housed in the Library East. Items which are likely to be in high demand are kept on 2-hour Reserve or on the open shelves as a 1-day loan, especially if you are expecting students to read just the odd chapter or two from the book. On 1-week loan are placed all other (less high-demand) reading list items. 3-week loan is for all other items. Where you place your reading materials is entirely up to you. If the item is also on onQ, it is quite likely that the print copy won't be in high demand, so 1-week loan is a good option, of you want some students to take advantage of the longer loan period. If you choose a particular loan period and want to see how successful it was at making material available to students we can print out a report for you at the end of term on how many times an item has been borrowed.

Providing copies of the core texts through The Book Stack

If you want your students to buy copies of the key resources for their courses, speak to This email address is being protected from spambots. You need JavaScript enabled to view it. who will be able to arrange bulk ordering of specific titles for students to buy.

U​sing materials to prepare lectures

Sourcing materials

You will have your own sources for your teaching materials, such as your own collections of books and articles and access to other libraries, including perhaps other academic libraries. We are here to help you source any materials you need over and above what you already have access to. 

When preparing your lectures, if you are citing sources to students which you are then expecting them to follow up, please bear in mind that they won't necessarily have access to the same resources that you have been using. When preparing your syllabus and lectures, please give us as much time as possible to get these resources into our collections for the students by letting us know early on what you are intending they read.

Finding printed and online resources

Use the Library catalogue to see what the Library already holds in print.

Queen's University Library's online library provides you with access to thousands of journal titles, online books, databases and many other resources. You can use the single-line search engine Summon to cross-search all of QUL's online resources, or select specific databases to make the number of search results more manageable. The QUL website also provides a series of subject guides which will help you identify which resources are available in your discipline.

To access resources on QUL's online library you will need your Queen's Net ID (if you don't have one, please email This email address is being protected from spambots. You need JavaScript enabled to view it.). All students are issued with a Queen's Net ID while studying at the BISC (even if their home institution is not Queen's) so your students will have access to any resource you encourage them to use on the QUL online library.

Copying for the purposes of illustration for instruction

There is a clause in copyright legislation that allows for the use of any copyrighted material in teaching, regardless of whether it is covered by the CLA Licence or not. There are some limitations on how the material can be used. It is subject to 'fair dealing' - a term with which you will be familiar from copying for the purposes of research or study. 'Fair dealing' for the purposes of illustration for instruction is probably not the same amount, but no-one has tested it in case law yet, so we cannot be sure. Some commentators have suggested 'fair dealing' in this context may be an extract of 400-800 words, others that it may be as long as a chapter.

If all you are doing is displaying an extract from a work to prove an educational point, then you are able to do this legally under this clause. You can use an extract, a low resolution image, a short excerpt from a film or piece of music in your lecture if it is reinforcing a specific teaching point. What you cannot do is then distribute this same extract or excerpt to the class (as this then moves away from 'illustration for the purposes of education' to distribution).

Obtaining resources not held by the Library

If you wish to use materials not currently available in the Library, ask the Library to obtain copies for you. Where possible (and affordable) the Library will buy a copy of the item you need. If this is not possible, we will borrow the item, either from the University of Sussex, the British Library or further afield if necessary.

Desk/inspection copies

Some publishers will happily provide copies of texts to faculty. In the first instance check the publisher's website to see if they offer a desk/inspection copies service. If they do, the texts are usually quite straightforward to get hold of. If not, contact the Library and we will explore this for you. If the publisher does not provide desk/inspection copies, contact the Library and we will see if we can get hold of the text in another way.

Obtaining resources not held in the Library

It is very possible that the resources you wish to use with your students are not available in the Library already. If this is the case, then we will do our best to obtain a copy of the resource you need.

Buying a copy

It is our policy to buy good quality, secondhand books and other resources (to make the budget stretch further) but of course that does not mean we won't buy a brand new book if you need us to. To request a book or other resource be added to stock send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. She will order the item and let you know once it has reached the collection. If she has any problems obtaining a copy of the book, she will let you know and discuss options.

Borrowing a copy

If a resource proves to be unavailable to buy or is prohibitively expensive, you do have the option of borrowing the resource. This will work well if you simply need the resource to prepare your teaching. However, you won't be able to distribute copies of portions of the book or other resource to students, as by law we are required to own a book if you wish to distribute copies of it.

Paying for a copies to distribute

If you want to distribute copies of a chapter or article we don't own, it is possible to buy copyright-cleared copies of chapters and articles, which are bought on the understanding that they will be distributed. Ask This email address is being protected from spambots. You need JavaScript enabled to view it. if you think this is the only way you can provide material to students.

Encouraging information skills development

Many of the skills that students will gain from working with different types of information sources they will learn from their experiences in the classroom exploring different sources and from their feedback on assessed work. The Library is in a strong position to support the development of such skills at the outset.

The skills which the Library can help develop include:

  • Basic search skills (how to find books, journal articles and other basic information sources)
  • Advanced search skills (searching databases and other online tools using more advanced search strategies)
  • Referencing
  • Critical appraisal of resources

Individual support

If individual students need in-depth advice on finding good quality information for their assignments, encourage them to make an appointment with Sarah or to come into the Library to speak to one of the Library team. We have the time and facilities in the Library to sit with students on an individual basis to answer their specific questions.

Group sessions

Sarah can provide group sessions to take place in Library West, usually at lunchtimes. These would be available to all students and be on a sign-up or drop in basis as students see fit.

Integrated sessions

If you would like your students to learn information skills as part of their course, speak to Sarah about integrating information skills sessions into the course structure. Sessions can be tailored to the needs of the students using discipline-specific resources, but also include general skills that can be applied to other disciplines.  

Additional support materials

The Library offers a series of leaflets introducing some of the basic skills students will need to find information. These are available on the Library website and as printed leaflets in the Reading Room.

The Library also stocks a number of texts on study skills such as referencingresearching and essay writing.

Welcome to the Faculty pages.

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Bader International Study Centre
Herstmonceux Castle
Hailsham, East Sussex
United Kingdom, BN27 1RN
Phone: +44 1323 834444
Fax: +44 1323 834499
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Undergraduate Admission and Recruitment
Gordon Hall, 74 Union Street
Queen's University, Kingston, Ontario
Canada, K7L 3N6
Phone: (613) 533-2218
Fax: (613) 533-6810
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