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Refusals and Errors

Refusals and Errors

Refusal of Visa Application (Entry Clearance)

If your application refused, in most circumstances, you will be notified by email in the first instance; this will be followed shortly after by your documents and the refusal notice. The refusal notice will detail the decision and why the Entry Clearance Officer has refused your application. If you feel that the decision is incorrect then please scan the notice and any supporting documents that you sent with your application and send them to This email address is being protected from spambots. You need JavaScript enabled to view it., we will have a look at the documents and advise you on how to proceed.

Administrative review

This process can only be used if you have submitted all the correct information at the time of application and you are absolutely sure that it is an incorrect decision by the Entry Clearance Officer. You cannot submit new information at the point of applying for an Administrative Review. If you are unsure how to proceed please contact Natalie Morphew, Executive Assistant at the BISC at: This email address is being protected from spambots. You need JavaScript enabled to view it.


Unfortunately, sometimes vignettes are returned with incorrect dates. We have ascertained that the majority of these errors come from UK Visas and Immigration. To correct the dates of your vignette follow the steps below:

  • Visit https://www.gov.uk/contact-ukvi-inside-outside-uk/
  • On the first page, select 'Outside the UK' and click 'next'.
  • You will have the opportunity either to call the UKVI or send an email. It is expensive to call and you may find an email will get better results. The email will cost £2.74, and you will need to have your credit/debit card to hand for payment.
  • Fill in the boxes for sending an email enquiry, stating in the first question box that 'The dates on my Student Visa vignette are wrong. I stated on my application that I travel to the UK on the (date), but my vignette has an expiry/start date of the (date)'.
  • Lower down the page there is a drop-down list to select a type of question. Select 'I have received my application decision and have a question'.
  • Make sure you provide all the information they ask for so that they can trace your application easily. The GWF number is the unique number you were sent when you first submitted your visa application.

Refusals and Errors

Very few visa applications that are made by legitimate students coming to the BISC are refused, but it does happen on occasion. However, if you follow the guidance provided in the document and the Student Visa Policy Guidance about required documents, level and term of funds, and format of all documents your application should be accepted and your visa granted.

The most common reasons for refusals are:

  • Applicant has submitted the wrong Secure English Language Test certificate (usually because they have taken the test at an unapproved location and/or they have not specified the test is required for UK Visas and Immigration).
  • Applicants not including all the required documents (the most common omission is the passport).
  • Documents not being in the correct format.

The Bader International Study Centre (Queen’s University, Canada) is committed to creating a safe and inclusive environment that is fair, positive, and supportive for all members of our community.
We strive to ensure all members’ views are valued and shared in a secure environment through a commitment to upholding equity*, diversity**, inclusion***, and advancing indigenous initiatives.
The BISC supports the fair treatment and opportunity for all by asserting the importance of non-discriminatory treatment either directly or indirectly on the ground of age, disability, gender identity, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.   

*Equity: Substantive fairness for everyone thereby ensuring that members of equity-seeking groups are able to achieve full participation in the university (BISC). 

**Diversity: The representation of the population with respect to designated groups. 

***Inclusion: The climate and acceptance of differences that comes with diversity i.e. different ways of living and working. 

Land acknowledgement: Queen’s University, Canada is situated on Anishinaabe and Haudenosaunee Territory.

Bader International Study Centre
Herstmonceux Castle
Hailsham, East Sussex
United Kingdom, BN27 1RN
Phone: +44 1323 834444
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Undergraduate Admission and Recruitment
Gordon Hall, 74 Union Street
Queen's University, Kingston, Ontario
Canada, K7L 3N6
Phone: (613) 533-2218
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