Refusals and Errors

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Queen's University


Refusal of Entry Clearance

If your application for Entry Clearance is refused, in most circumstances, you will be notified by email in the first instance; this will be followed shortly after by your documents and the refusal notice. The refusal notice will detail the decision and why the Entry Clearance Officer has refused your application. If you feel that the decision is incorrect then please scan the notice and any supporting documents that you sent with your application and send them to This email address is being protected from spambots. You need JavaScript enabled to view it., we will have a look at the documents and advise you on how to proceed.

Administrative review

This process can only be used if you have submitted all the correct information at the time of application and you are absolutely sure that it is an incorrect decision by the Entry Clearance Officer. You cannot submit new information at the point of applying for an Administrative Review. If you unsure how to proceed please contact the Administration Manager at the BISC.


Unfortunately sometimes vignettes are returned with incorrect dates. We have ascertained that the majority of these errors come from UK Visas and Immigration. To correct the dates of your vignette follow the steps below:

  1. Visit
  2. On the first page, select 'Outside the UK' and click 'next'.
  3. You will have the opportunity either to call the UKVI or send an email. It is expensive to call and you may find an email will get better results. The email will cost £5.48, and you will need to have your credit/debit card to hand for payment.
  4. Fill in the boxes for sending an email enquiry, stating in the first question box that 'The dates on my Tier 4 vignette are wrong. I stated on my application that I travel to the UK on the (date), but my vignette has an expiry/start date of the (date)'.
  5. Lower down the page there is a drop-down list to select a type of question. Select 'I have received my application decision and have a question'.
  6. Make sure you provide all the information they ask for so they can trace your application easily (the GWF number is the unique number you were sent when you first submitted your visa application).

Refusals and Errors

The most common reasons for refusals are:

  • Applicant has submitted the wrong Secure English Language Test certificate (usually because they have taken the test at an unapproved location and/or they have not specified the test is required for UK Visas and Immigration).
  • Applicants not including all the required documents (the most common omission is the passport).
  • Documents not being in the correct format.

Bader International Study Centre
Herstmonceux Castle
Hailsham, East Sussex
United Kingdom, BN27 1RN
Phone: +44 1323 834444
Fax: +44 1323 834499
This email address is being protected from spambots. You need JavaScript enabled to view it.
Undergraduate Admission and Recruitment
Gordon Hall, 74 Union Street
Queen's University, Kingston, Ontario
Canada, K7L 3N6
Phone: (613) 533-2218
Fax: (613) 533-6810
This email address is being protected from spambots. You need JavaScript enabled to view it.

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