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Emergency Support Program

The Emergency Support Program (ESP)

Students attending the Castle are required to create and complete a low-risk activity record in the Off-campus Activity Safety Policy (OCASP) on-line planning too, and submit it at least 3 weeks prior to departure. For help access the How to complete the online low-risk activity form. This record can be accessed and used by the Emergency Support Program to assist you while abroad. Completion of this record requires you to participate in the Queen’s pre-departure orientation (included in the on-line process noted above).

When completing your OCASP record, you will be given the opportunity to appoint one or two designated emergency contacts. In the event of an emergency, Queen’s University can contact that person(s) on your behalf. You should be sure to inform your designated emergency contacts about this. Emergency Support Program participants normally are informed by Queen’s, via email, of emergency circumstances that may directly or indirectly impact their health or safety.  

The following list will assist you in keeping abreast of what is happening in your host country.

Create a Low-Risk Record

To create a low-risk record in the OCASP system, you will require a Queen’s NetID. All Queen’s students should already have a NetID (your NetID is the first part of your Queen’s email address; if your email address is This email address is being protected from spambots. You need JavaScript enabled to view it., your NetID is 1abc2).  If you do not have a Queen’s NetID, follow these steps to obtain one:

  1. Read the Acceptable Use of Information Technology Resources Policy.
  2. Go to Manage my Profile
    1. Under “Students” select “Activate your NetID” and follow the steps
    2. You will need your Queen’s ID number, which appears on your BISC Admission Letter.
  3. Record your Queen’s NetID and password in a safe place. You will never be asked by Queen’s University and/or the BISC for your password.
  4. To protect your information, close the web browser window once you have recorded your NetID and password.

Before you leave for the Castle you will receive an Emergency Contact Card from Queen’s University.  The information contained on this card can also be accessed online at Your Safety Abroad. If you are in need of emergency support while abroad this card will allow you or someone acting on your behalf to contact Queen’s 24 hours a day, seven days a week, collect.

The telephone number is +1 (613) 533-6111 and, as noted above, collect calls will be accepted.  Calling the emergency number will initiate the emergency protocol at Queen’s University, which will aim to support you in dealing with the emergency at hand in an efficient and effective manner, and with the interests of you and your family as the top priority. 

To learn more please refer to the Off-Campus Activity Safety Policy page on the Queen’s Environmental Health and Safety website.

To register your up-coming off-campus activity, access the OCASP 2.0 On-line Planning Tool on the Queen’s Environmental Health and Safety website.

The Bader International Study Centre (Queen’s University, Canada) is committed to creating a safe and inclusive environment that is fair, positive, and supportive for all members of our community.
We strive to ensure all members’ views are valued and shared in a secure environment through a commitment to upholding equity*, diversity**, inclusion***, and advancing indigenous initiatives.
The BISC supports the fair treatment and opportunity for all by asserting the importance of non-discriminatory treatment either directly or indirectly on the ground of age, disability, gender identity, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.   

*Equity: Substantive fairness for everyone thereby ensuring that members of equity-seeking groups are able to achieve full participation in the university (BISC). 

**Diversity: The representation of the population with respect to designated groups. 

***Inclusion: The climate and acceptance of differences that comes with diversity i.e. different ways of living and working. 

Land acknowledgement: Queen’s University, Canada is situated on Anishinaabe and Haudenosaunee Territory.

Bader International Study Centre
Herstmonceux Castle
Hailsham, East Sussex
United Kingdom, BN27 1RN
Phone: +44 1323 834444
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Undergraduate Admission and Recruitment
Gordon Hall, 74 Union Street
Queen's University, Kingston, Ontario
Canada, K7L 3N6
Phone: (613) 533-2218
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