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The Student Success Coordinator, Isabelle Brent, organizes services and workshops to help you achieve your academic goals at the BISC. Academic support develops critical thinking, learning, reading and writing and self-management.

Study Strategies Workshops

Workshops provide practical strategies and techniques to develop academic skills and are appropriate for all years. Topics include dealing with citations, how to write literature reviews and essay writing. Workshops will also be provided by specialist members of staff and faculty including sessions on information searching given by the Librarian, Sarah Butler. Details of the workshop schedule are available on the academic noticeboard outside the dining room.

Drop-in Sessions

Over the course of the year we will hold a number of drop-in sessions on a range of topics to provide hands-on feedback and support. Topics will include finding information, formatting citations, and essay writing.

Academic Coaching

One-to-one academic coaching sessions are available to help improve particular skills. Topics may include academic motivation and goal setting, developing a study plan and revision strategies. If you have an area you want to focus on, or would like an 'audit' of your study skills, make an appointment.

Writing Support

Academic writing is key to success at university for most subjects and needs to be developed. Individual writing appointments can help refine essay and assignment writing skills, ranging from the organization of ideas, to the structure and flow of papers. Contact Isabelle for more details.

English Language Support

The Student Success Coordinator provides additional support for students who speak English as a second (or even third!) language. Support is available to students from all backgrounds, not only exchange students and recent immigrants to Canada. One-to-one teaching and small group work focuses on listening, speaking and writing in an academic context.  

Academic Accommodations

The Student Success Coordinator can help you apply for a Letter of Accommodation that will provide you with extra support in your studies. The Coordinator also assists faculty to ensure that individual accommodations are met in all courses. For more information on accommodations see Declaring a Disability, Learning Difficulty, or Health Condition.

Getting Further Support

If you would like help with any aspects of study, contact Isabelle on This email address is being protected from spambots. You need JavaScript enabled to view it., drop by her office (216 on Faculty Corridor) or phone her on ext.4534 or 01323 834534.


At The Book Stack we will help you connect with the texts that you will need for your courses of study in a way that is affordable. Through the website you can identify the core reading items for your courses and buy either used or new copies as you prefer. We also offer the option of leasing texts, which is by far the cheapest method of securing access to a text for an entire term – as long as you don’t want to own the book or wish to write in it!

If you want to see what The Book Stack stocks, either visit the website or come to the Library where Book Stack texts are displayed at the far end of the Lending Library.

Purchase/lease options

  • Buy new—the most expensive option, but we sell at cost to keep our prices as low as possible.
  • Buy used—to keep a book forever but at a lower cost, buy our good condition used copies. (Some copies are sold as Used – damaged. These copies include (usually) highlighting or annotations, or will have creased covers. All are still readable texts, but are sold at a very reduced rate to reflect the fact that they are damaged.)
  • Lease (not available on all titles) – for really expensive titles which you are unlikely to want to keep at the end of term, we offer a lease option. You pay a fee at the beginning of term and you keep the book for the whole term. As long as you return the book to us at the end of term in a condition that is almost the same as when you received it, then you will incur no further charges. (See our Terms and Conditions page for further explanation of the lease option.)

How to place an order

Simply use the search option to find the books you  need, or use the categories or tabs to retrieve all titles for a specific course.  Titles that are required or recommended reading for specific courses have been categorised and tagged with the course code. If you would like to see which titles are required reading for your courses, go to the Courses page under Contact Us and find your courses there.

Once you have identified titles you wish to buy, add your chosen titles to your basket and go to checkout to place your order.

When we receive your order, we will set your books to one side and email you to let you know that they are waiting for you to collect. You will receive an invoice which will tell you how much you will need to pay when you collect your items. Please bring this with you when collecting your items.

Ordering non-stock items

If we do not have in stock the book you need, just contact us and ask us to order it for you. We will agree with you a new or used copy and a price, and you will pay this once you receive the book. Any books you need, whether on your reading lists or not, can be ordered in this way.

Not just books…

We also stock a range of stationery in our physical store:

  • Paper, lined and squared
  • Pens, pencils, erasers
  • Folders and ringbinders
  • Calculators
  • And lots more!

The Experiential Learning department exists to foster off site learning, extending the student learning experience beyond the classroom and beyond traditional learning. We provide the logistical tools to support instructors in creating a challenging learning environment based on the creative application of knowledge, and implement assessment methods to ensure pedagogical excellence. Through guided reflection and the development of reflective skills, our students' learning is enriched by their access to local, national and international cultural resources.

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Queen's University is committed to facilitating the integration of students with disabilities into the University community. While all students must satisfy the essential requirements for courses and programs, the administration, faculty, staff, and students at Queen's are expected to provide reasonable accommodation to students with disabilities.

Reasonable accommodation may require members of the University community to exercise creativity and flexibility in responding to the needs of students with disabilities while maintaining academic standards. This policy acknowledges that fundamental to the academic and personal success of students is their responsibility both to demonstrate self-reliance and to identify needs requiring accommodation. 

Academic Accommodations at the BISC

Students are solely responsible for informing the BISC of their need for academic accommodations. In requesting academic accommodations, students are not required to disclose their disability.

The BISC requires a letter of verification of registration/appropriate official documentation by the student with their university’s disability service office (DSO), and a list of approved academic accommodations. High school accommodations will not be accepted. At Queen’s this office is Queen’s Student Accessibility Services.

Students should not send original medical documentation or other supporting documentation to the BISC.

The BISC will only implement accommodations approved by a university’s disability service office (or equivalent), even if those listed by the student differ from the university’s list.

The verification of registration by the student with the disability service office, and a list of accommodations required, must be received by Student Services before the start of term or on or before the deadline set by Administration Office at the BISC for the purposes of arranging exam accommodations (including mid-term exams, tests, and final exams). This is by the Monday of Week 4 for the Fall and Winter semesters. Exceptions will be made if feasible.

Classroom accommodations should be presented directly to the Student Success Coordinator, who will work with the student in the implementation of their accommodations. The Student Success Coordinator will provide a copy of the Letter of Accommodation to the Instructor of each class in which a student is enrolled.

Students may wish to provide the Instructor(s) of the course(s) in which they are registered with any additional information in order to assist in the implementation of the classroom accommodations, but students are not obliged to and are not obliged to reveal the nature of the disability.

Students are responsible, along with the Instructor to arrange accommodations for in-class tests and midterms. Please see “Midterm Examination Arrangements” below.

Students who do not declare accommodations to their Instructor for ongoing conditions at least one week before a mid-term or in-class test may not have their accommodations met.

Arrangements for finals are made through the Administration Office. Students who do not upload their Accommodation Letter should submit it to Student Services, preferably via the Student Success Coordinator.

Obtaining Accommodations

First Year Students

If you are a new Queen’s student with a learning disability requiring academic accommodation (i.e., a note taker, extra time for exams, access to a computer, etc.) you should contact Queen's Student Accessibility Services (QSAS) and arrange for an appointment with the Learning Disabilities Strategist in the summer prior to your arrival in the UK. Student Wellness Services will issue you with documentation which you should then forward to Student Services at the Castle prior to your arrival, via the online form.

Upper-Year Queen's Students

If you are an upper-year Queen’s student requiring academic accommodation, you should contact  Queen's Student Accessibility Services (QSAS) prior to your departure to make sure your accommodations are up to date and forward the documentation yourself to Student Services at the Castle prior to your arrival in the UK, via email to the Student Success Coordinator at This email address is being protected from spambots. You need JavaScript enabled to view it..

Non-Queen's Students

If you are a non-Queen’s student requiring academic accommodation, you should arrange for documentation from your home institution to be forwarded to the Student Services at the Castle prior to your arrival in the UK, via the online form.

Please send an original copy of verification of your registration with your Disability Services Office (DSO) and a list of any accommodations. Please do not send original medical documentation to the BISC for the purpose of obtaining academic accommodations such as a letter from your physician, psychiatrist, or other supporting documentation such psycho-educational assessments.

Queen's Student Accessibility Services

Student Wellness Services
146 Stuart Street
Kingston, ON K7L 3N6

Tel: 613-533-6467
Fax: 613-533-6284
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Arranging Accommodations at the BISC

Classroom Accommodations

Students are responsible for making appropriate arrangements with the Instructors of their courses, who will be informed of the accommodations by the Student Success Coordinator. Typically, this will be done before the semester starts. 

Midterm Examination and In-class Test Arrangements

Midterm examinations are arranged by the Instructor in conjunction with the Student Success Coordinator. The student must approach the Instructor at least seven days prior to the midterm to discuss appropriate accommodation. The Instructor contacts the Student Success Coordinator to arrange for space and required technology.

As with the arrangements for finals, if a proctor is required the Student Success Coordinator will proctor the exam. The Student Success Coordinator will contact the Instructor to make arrangements, and will notify the student via email once all documents are received and the time/date is set.

Please note, exam accommodations apply to all types of timed evaluations including finals, midterms, tests and quizzes, whether in-class or online.

Final Examination Arrangements

Student Services will forward the required accommodations to the Administration Office, which shall put in place arrangements for final examinations. No other action is required on the student's part.

Students are expected to attend all timetabled commitments. Attendance is taken at the beginning of every class and on- or off-site experiential learning opportunity.

The BISC understands that there may be unexpected situations that make a student unable to attend a timetabled commitment. In these cases, it is the student’s responsibility to approach their instructors to discuss the absence. 

The Academic Success program is a series of workshops based on the workshops offered by main campus’ Student Academic Success Services and planned to complement BISC 100 and 101 workshops. Academic Success workshops cover a range of topics from effective note-taking to writing a strong thesis statement to studying for multiple choice exams. Students also have the option to meet one-on-one with the Academic Success facilitator to discuss study skills or any aspect of the writing process, for both lab reports and essays. Topics recently covered include:

The BISC’s Academic Advisors, Dr Rachael Johnstone and Dr Peter Lowe, are available to discuss your course selections with you and to help you with any changes to your course load.

Academic Advisors are also happy to discuss your degree plans with you, and to help you make plans for your return to Queen’s Kingston campus. Advisors from main campus also visit the BISC in the Winter Term to offer one-on-one consultations with students thinking about their major and minor choices.

If you are looking to add a course please remember that the deadline for doing so is Friday 22nd September at 4pm. Requests to add a class after this deadline will not be accepted.

If you are thinking of dropping a Fall Term course the deadline for doing so is Friday 3rd November at 4pm.

Dr Johnstone and Dr Lowe’s office numbers and contact details are as follows:

Dr Peter Lowe (Room 221, This email address is being protected from spambots. You need JavaScript enabled to view it.)

Dr Rachael Johnstone (Room 220, This email address is being protected from spambots. You need JavaScript enabled to view it.)

Read on to learn more about the basics of IT at the BISC, including logging onto the wifi, email and printing.

Connecting to the wired network

All Bader Hall rooms have an Ethernet socket if you would like to connect your device directly to the wired network via an Ethernet cable. If you need an Ethernet cable, you can buy one from the Book Stack (in the Library). Once you have connected your device to the socket, your device will automatically be assigned an IP address.

We recommend that when studying in your room you connect to the wired network rather than wireless, as it is faster and more reliable.

Connecting to the wireless network

You can connect to the wifi in most of Bader Hall and the Castle. This is designed to be supplementary to wired access.

The BISC offers three methods of connection: Eduroam, Biscsecure, and Biscwireless.

While on campus use Biscsecure as your preferred wifi connection. Login with your BISC IT account username and password. Once you have successfully joined this network your device should automatically connect when you are in range. If you have problems connecting a Windows laptop to this service please use the Biscwireless service temporarily and seek help from BISC IT.

Use Eduroam as an alternative to Biscsecure. Simply login with your Queen’s Net ID and password. Please note, you need to use your full Net ID, i.e. (This email address is being protected from spambots. You need JavaScript enabled to view it.). Eduroam will be available to you only if your home institution provides access, as Queen’s does.

Connecting mobile devices

There are instructions in Bader Hall Reception to help you connect Iphones, Ipads, Android or Blackberry devices to the wireless service, but if you have any problems, contact the BISC IT helpdesk (details overleaf).


  1. To print, go to the following web address​
  2. Login using your BISC username and password. 
  3. Upload a document to print by clicking on the ‘Web Print’ option on the left hand side.
  4. Choose your printer:
    1. biscstu1\badera3—computer lab upstairs in Bader Hall on A3
    2. biscstu1\baderc1 - group study space in the C1 corridor
    3. biscstu1\librarycopier - printer in the Library East
    4. biscstu1\baderreception - printer in Bader Hall reception 
  5. Select a document from your computer to print. The page displays the file formats that are allowed
  6. Click upload and your document will be sent to the printer you selected.

Topping up your print account

You are given 25 free A4 single-sided credits  per course. If you need to top up your account, please ask at Bader Reception.

Your BISC account

We have provided you with a BISC IT account. Use this to log onto the Biscsecure wifi, publicly accessible PCs in the Bader Computer Lab and Library East, and to print.

Your email

All email correspondence from the Castle community and Queen’s will go to the email address you supplied to Queen’s Admissions. Let us know if you do not receive emails, as this may indicate that there is a problem with your account. If you would like to forward all your email to another address, please ask us in IT and we will show you how to set this up.

Please check your Queen’s email regularly, otherwise you may miss important information and announcements.

The BISC Computer Lab

The BISC has a Computer Lab in Bader Hall which you access using your room key. The lab computers all run Windows and Microsoft Office, and you will need your BISC IT account username and password to access these computers. You can print direct from these PCs, and your print account will be debited.

There are two PCs located in Library East, which again you log onto with your BISC username and password, and from which you can print directly to the copier located nearby.

Further support

If you have any problems with IT at the BISC contact the BISC IT helpdesk on This email address is being protected from spambots. You need JavaScript enabled to view it. or on ext. 4435 (or 01323 834435 from an external line).

If your query is urgent and outside regular office hours, contact either Castle or Bader Reception and they will forward your query to the on call manager. If your query is not urgent, the Receptionist will log your query with the BISC IT helpdesk on your behalf.

Our policies

Please read and be aware of the Computer Use Code of Ethics and the Internet Usage Policy on the the IT Info section of the intranet.

We have an Internet usage policy which allows you to download/upload a maximum of 10 gigabytes per 7-day week from your laptop.



In some cases it may be in a student’s interests to transfer from the BISC to another institution, or to Queen’s Kingston campus, or to withdraw from the BISC programme altogether. These are decisions to be made only after considerable thought, and which may require complex arrangements in order to avoid significant impact to a student’s academic standing. If you considering withdrawing or transferring, we strongly encourage you to make an appointment to see either of the Academic Advisors (Dr Rachael Johnstone or Dr Peter Lowe) as early as possible.

Dr Johnstone and Dr Lowe’s office numbers and contact details are as follows:

Dr Peter Lowe (Room 221, This email address is being protected from spambots. You need JavaScript enabled to view it.)

Dr Rachael Johnstone (Room 220, This email address is being protected from spambots. You need JavaScript enabled to view it.)

Bader International Study Centre
Herstmonceux Castle
Hailsham, East Sussex
United Kingdom, BN27 1RN
Phone: +44 1323 834444
Fax: +44 1323 834499
This email address is being protected from spambots. You need JavaScript enabled to view it.
Undergraduate Admission and Recruitment
Gordon Hall, 74 Union Street
Queen's University, Kingston, Ontario
Canada, K7L 3N6
Phone: (613) 533-2218
Fax: (613) 533-6810
This email address is being protected from spambots. You need JavaScript enabled to view it.

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