EMPR 220: Conflict Management

Instructor: Jacoba Lilius

Delivery: Online

Term: Fall 2024

Course Description: This course provides an overview of conflict in the workplace, with a focus on developing the skills necessary to manage it. Specifically, it examines the nature and sources of conflict, the psychological experience of conflict, the choices around how to approach conflict, and the interpersonal skills that support productively managing conflict.

Learning Outcomes: After completing this course students will be able to:

  1. Compare and contrast the different types and models of conflict and the implications of these differences for strategies to manage conflict.
  2. Apply models of conflict to analyze underlying causes and generate an approach to solving conflict.
  3. Collaborate and communicate with peers to produce a joint outcome.
  4. Explain specific negotiation styles and strategies, including the context and purpose in which they are used.
  5. Identify and explain how the various types of conflict management or dispute resolution mechanisms are used in organizations.
  6. Provide constructive feedback to others on areas of strength and opportunities for improvement in skills and strategies related to managing conflict.

Learning Hours: 120 (48 Online Activity, 72 Private Study) 

Grading Scheme: 

Detailed descriptions of each assignment, including the rubrics used for evaluation, are available on the course onQ website under the assignments tab.

Self-Assessment Quizzes 0% 
Personal Growth Reflections 15%
Assessing and Approaching Conflict Exercise
Storyboard Submission (group deliverable)
Peer Feedback Activity 5%
Peer and Self Evaluation 5%
Case Analysis 25%
Final Exam 30%
Course Feedback Surveys (3) (bonus) 2%

Prerequisites: Level 2 or above

Exclusions: None