Employment in call centres has become a major feature of the Canadian labour market, operating in a wide range of industries, and representing a significant source of employment. "The Work Environment for Call Centre Employees and Best Practices for Employment Relations: A Review of Selected Research" by Dr. Richard Chaykowski and Dr. Robert Hickey is an important reference guide that will help management and unions understand and address the challenges in their particular business and work environment.

Only $24 plus shipping. Order your copy today