Contact Citizenship and Immigration Canada

Outside of Canada

Contact the Canadian Visa Post responsible for your region. This website has a worldwide list of Canadian Visa Posts.

In Canada

Contact the CIC Call Centre at 1-888-242-2100 Monday to Friday, 8 a.m. to 4 p.m.

Thursdays and Fridays are the least busy days for the Call Centre. Follow these steps to navigate the long automated menu of choices efficiently:

• Press 1 for French as prompted or stay on the line for English
• There are 7 options to choose from
• After listening to the 7 options press 0 and your call should be directed to an agent
• Note: the system will not give you the choice of speaking to an agent, you must press 0

On the web

Visit the Citizenship and Immigration Canada website.