Financial Services

Financial Services

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Payment Card Industry Data Security Standard (PCI DSS)

The Payment Card Industry Data Security Standard (PCI DSS) is a set of mandatory requirements, set by the banking and credit card industry, designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment. As such, Queen’s University must take steps to ensure that all transactions being processed through associated Merchant Accounts meet this Standard, and that all cardholder data is handled appropriately. Cardholder data is any personally identifiable data associated with a cardholder, including information such as the Personal Account Number (PAN), cardholder name, expiration date, and/or the Card Verification Value (CVV). All credit card processing and handling procedures at Queen’s University must comply with both the Policy and Procedure for the Acceptance of Credit and Debit Cards and the PCI DSS standard.

Merchant Account Administration

Request for New Merchant Account - PIN Pad (pdf, 227kB)
Request for New Merchant Account - Online (pdf, 659kB)
Request to Make Changes to a Merchant Account and/or User Access (pdf 574kB)
Request to Close a Merchant account (pdf 565kB)
How to Accept Credit Card Payments at Queen's (pdf, 750 kB)
One Time Events - Procedure for Accepting Credit Card Payments (pdf, 704 kB)

Policies and Procedures

Payment Card Acceptance Policy
Payment Card Acceptance Procedures 


Contact the PCI Coordinator in Financial Services
Frequently Asked Questions (pdf, 149 kB) 
PCI DSS Awareness Training (pdf, 1.09 MB)
Instructions to Access PCI Training Course through onQ (pdf, 1.7 MB)
PIN Pad Security Training and Procedures (pdf, 1MB)
PIN Pad Inspection Log (pdf, 151 kB)
PIN Pad Inspection Log.xlsx (Excel)
Payment Card Security and Ethics Agreement 


Other Useful Links

Electronic Information Security Policy Framework – Queen’s University

PCI DSS Glossary of Terms, Abbreviations, and Acronyms - Version 3.2

PCI DSS Quick Reference Guide – PCI Security Standards Council

Skimming Prevention - Best Practices for Merchants