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    ARC Pool, Q Sports Medicine and Q Shop re-opening

    Queen's Athletics & Recreation continues the phased re-opening of the Athletics and Recreation Centre (ARC), with the ARC Pool and Q Sports Medicine Clinic reopening on Oct. 5, 2020. Also re-opening is the Qshop.ca for home delivery or free pick up at the ARC.
    To ensure physical distancing and compliance with current provincial and public health requirements, all ARC venues have reduced capacity, spaces have been re-configured, some areas are closed, and some non-traditional spaces are being used for different activities so we can serve as many members of our community as possible, safely.  New facility entry procedures are in place and new safety measures and protocols must be followed by all facility users and an online user reservation system is in place to allow users to sign up for workout times, spaces, and equipment. The ARC hours of operation can be found here.

    Phased re-opening of the ARC Pool: 

    The pool will re-open in the following phases:

    • Oct. 5 to 7 - Queen's students only, by reservation
    • Oct. 8 - Queen's students, staff/faculty and all existing ARC members are welcome, by reservation

    The pool has a maximum capacity of 28 persons in each reservation period and is open for lane swim only. The lane swim schedule for the month of October: 

    • Monday to Friday: 7:30 am – 8:20 am; 12 noon – 12:50 pm; 6 pm – 6:50 pm
    • Saturday and Sunday: 12 noon – 12:50 pm; 1:30 pm – 2:20 pm
    • Women's Only: Friday 9 am – 9:50 am

    To reserve a swim time you must register using the getactive.gogaelsgo.com website or the Queen's Gets Active app.  Click here to view our tutorial.

    • Swimmers coming to use the ARC pool will enter via the Earl Street entrance and proceed through screening (see New Facility Entry protocols).
    • Accessibility access to the pool is available via the ARC elevator and our lIfeguards are available to provide further assistance upon entry to the pool deck.
    • Face coverings are required at all times, except while in the water.
    • Swim activity periods are 50 minutes; these will be followed by a cleaning period.
    • Reservations can be made up to three days in advance.
    • Swimmers will be able to register for a swim pod (max. four per lane) in the shallow end (two lanes) or the deep end (five lanes).
    • There will be up to four swimmers per double lane, with two at each end of the pool; there is no changing between lanes; and proper spacing of at least 2m / 6ft must be maintained at all times in the lane.
    • All ARC change rooms are closed, swimmers must come ready to swim, with bathing suits underneath workout clothing.
      • There is no changing into/out of bathing suits on the pool deck and/or in any ARC washroom.
      • Bathing suits may not be worn in other areas of the ARC.
    • To follow KFL&A advice, swimmers are encouraged to shower at home pre/post swim.
    • Swimmers must bring their own towel and other personal swim equipment. Flutter boards are available in each swim pod.
    • All personal belongings must be placed in the tote provided in each swim pod. Swimmers must clean the tote pre/post use.
    • To get to a reserved swim pod/lane, swimmers will enter the ARC pool main door, walk counterclockwise around the deck to their designated swim pod located at the lane you have reserved in the shallow or deep end.  For exit, swimmers will follow posted signs.
    • The swim pattern will be counterclockwise. Always swim on the right side of the lane.
    • Swimmers must always exit the pool on the same side they entered the water. Entry to another lane is permitted only to use the ladder to enter or exit the water. Please watch for other swimmers.
    • A washroom is available by the entry and exit door. Changing in washrooms is not permitted.
    • Lifejackets are available from lifeguards on request.


    Q Sports Medicine Clinic: 

    • Reservation will be by appointment only. Visit qsportsmedicine.ca or call 613 533 3325 to make an appointment. Walk-ups are not allowed at this time.
    • Individuals coming for an appointment, please enter through the main ARC entrance (through the Queen’s Centre) and stop at the Q Services Central desk. Upon arrival, individuals will follow three easy steps for entry, using your mobile device:
      • Show your appointment confirmation.
      • Show your completed daily Queen’s SeQure app COVID self-assessment verification.
      • Show your ARC membership card or photo ID.
    • After the screening process is complete, individuals will use the main stairwell (or elevator for those with accessibility needs) to access the Q Sports Medicine Clinic on Lower Level 1.
    • Please wait at the door for Q Sports Medicine staff to call individuals forward.
    • Please use hand sanitizer before entering the clinic.
    • Please follow the direction provided, which may include being directed to a treatment area, a waiting location or lining up along the wall on the physically distanced floor signs.
    • Payment is required at the time of check-in. Payment can be made with debit or credit only.
    • Once directed to a treatment space, all belongings must be placed in the tote provided.
    • Within the clinic please follow signage and traffic patterns and maintain physical distance at all times.
    • Q Sports Medicine clinic staff will use appropriate PPE and safety measures at all times.
    • Masks are required at all times in the clinic.

    If you have any questions, contact Q Services at 613-533-2500 or custserv@queensu.ca, ask an A&R staff member, or visit the Q Services desk via the main ARC entry doors

    For updates regarding Athletics & Recreation facilities, hours of operation and programming, www.gogaelsgo.comgetactive.gogaelsgo.com, or follow us @queensarc, @queensgaels on social media. For additional information visit Queen's COVID-19 website.