Queen's Gazette | Queen's University

Search form

Proctortrack remote proctoring service disruption

On Oct. 14, Proctortrack announced it had experienced a security breach and suspended its service for 10 days to undergo additional maintenance; this was also communicated on Twitter. Verificient has not reported a student data breach at this time.

This 10-day shutdown will impact some students in Smith School of Business and the Faculty of Engineering and Applied Science. Smith School of Business has moved to alternate non-proctored assessments. FEAS will be utilizing our alternate remote proctoring service, Examity Automated Proctoring (Premium).

Students affected by the disruption will receive instruction via email from instructors regarding exams scheduled during the disruption period.

Verificient is in the process of reviewing the impact of the incident that include assessment of unauthorized access as well as suspected cases of data loss, data theft, data alteration, if any, it’s nature, extent and root causes to prevent recurrence of the incident. As the assessment exercise will be complete, an update in this regard will be published on the Verificient website and social media handles.

The Information Technology Support Centre is providing weekend hours (Saturday/Sunday 8:30 am-4:30 pm), and its extended hours Monday-Friday will continue (5 am-10 pm) to answer any technology-related issues that users may have and to assist FEAS students to set themselves up to write their tests in Examity.

Additional updated information is available on the VPTL, OUR  and IT Services websites. The university will continue to monitor the Proctortrack situation closely, and when further information by Verificient, it will be shared with those impacted.