Queen's Gazette | Queen's University

Search form

Update for food services on campus

Queen’s University is committed to protecting the health and safety of all of our student, staff, and faculty. In response to the COVID-19 pandemic, the university is closing down most of its food service outlets over the course of this week.

After March 20, only two outlets will remain open to serve the students who are still living in our residence buildings and the university has been granted an exemption from the Ontario government’s directive for immediate closure due to this situation. The Ban Righ Dining Hall on Main Campus and the Jean Royce Dining Hall on West Campus will remain open but with reduced hours.

The university worked closely with KFLA Public Health and has taken measures to increase health protection for students and staff in all facilities that remain open. Public Health is aware of the revised operating plans for these locations.

For all dining halls that remain open, the following steps have been taken:

  • Trays and cutlery are handed out by gloved staff
  • Cashiers wear gloves, and change them regularly 
  • Students swipe their own card at cash wherever possible 
  • Sanitizer is available at all food stations, cash stations, entrances and exit doors  
  • Supervisors are directing and informing students about no ‘self-serve’ until further notice 
  • ‘$5 Friday’ meals for staff and faculty are suspended
  • Salt and pepper have been removed from tables and made available upon request 
    (cleaned after use)
  • Dessert B/L/D rotation reduced /altered to allow items to be individually wrapped 
  • Condiments served at appropriate stations including grill 
    • PC ketchup available (request only) 
    • Condiments provided in small portion cup 
  • Extra cleaning in all dining rooms of doors, tables, multi touch areas
  • All dining room capacity has been reduced by 50 per cent to encourage social distancing. Counts are monitored on an ongoing basis
  • Operating hours moved to continuous service at Leonard and Jean Royce Hall (Ban Righ already in place) to help spread out demand 
  • Students encouraged to take meals ‘to go’
  • Messaging provided for students to visit outside of ‘peak periods’
  • Promotion / communication provided in social, web and posters encouraging social distancing and informing students of changes

Retail food locations:

  • In an effort to limit social gatherings of any kind, The university has been continuously reviewing opportunities to close locations. Given the first priority is to support mandatory residence students, this has been done in conjunction with continuous monitoring of how many students are still in residence and require access to food services.
  • The Lazy Scholar, a retail food operation located in Victoria Hall, is still open – however with restricted capacities. The entrance gate is closed to provide a single point of entry. Staff are managing controlled access to the three stations with only 10 customers permitted per station. Staff are also receiving orders from customers in the line to assist with expediting traffic flow as quickly as possible. Signage has been posted at all entrances and food stations.

The majority of food locations on campus have been or will soon close. Closures include:

Tuesday, March 17:

  • Tim Hortons - Biosciences Complex
  • Khao
  • CGC
  • Location 21
  • Starbucks - Mitchell Hall
  • Pizza Pizza - Mackintosh-Corry Hall  
  • Pita Pit Mackintosh-Corry Hall

Wednesday, March 18

  • Khao
  • CGC
  • Location 21
  • Starbucks (Mitchell Hall)
  • Pizza Pizza and Pita Pit (Mackintosh-Corry Hall)
  • All Queen’s Center locations
  • Stauffer

Thursday, March 19

  • Leonard Dining Hall
  • Starbucks (Goodes Hall)
  • Market Street Café (Botterell Hall)

Friday, March 20

  • Lazy Scholar and MC2 in Mackintosh-Corry Hall close
  • Only Ban Righ and Jean Royce dining halls to remain open

These plans are subject to change. Please consult the information on the hospitalities website for the most current information.