As many members of the Queen’s community make the transition to work, teach, and learn remotely, it is important to stay connected to our colleagues, professors, and students. Microsoft Teams empowers the higher education community with technology that helps foster a positive environment grounded in collaboration, creation, and connection. Teams empowers users to work remotely with seamless and secure communication across the entire organization. Teams is available for all staff, faculty, and students with a Queen’s University NetID.

To get started with Microsoft Teams:

Download the Teams app for your device(s)

Visit https://teams.microsoft.com/downloads to download the Teams app for your device. You can download the app on multiple devices (including mobile devices) to stay connected wherever you are. Just click “More Options” beneath the Download button.

Log in with your Queen’s email and password

The first time you start the app on your device, you’ll be prompted to enter your Queen’s email (netid@queensu.ca) and password to authenticate. Your Queen’s email address is your NetID followed by “@queens.ca”, NOT your email alias (firstname.lastname@queensu.ca).

As you become familiar with these tools, make sure you have a few test runs to work out ay troubleshooting.

Learn what Teams can do for you:

For University Operations

• Hosting an Online Conference or Presentation
  • Use Microsoft Teams to schedule online meetings, display presentations, and collaborate.
    • When creating a new meeting in Outlook, selecting “New Teams Meeting” will add a Teams link to the meeting invite, allowing participants to connect remotely.
    • If you are attending a Teams meeting, simply click the link in the meeting invitation.
  • Collaboration with external parties is available if required.
  • Note: IT Services is offering Teams Webinars and Virtual Drop-in Sessions.
• Making Voice and Video Calls (for Calls Internal to the Queen’s Community)
  • If you have a queensu.ca email address, Microsoft Teams is available (at no cost) to make and receive audio calls to Queen’s staff, faculty, and/or students. Note: the device of both the caller and receiver must have the Microsoft Teams app installed and configured in order to complete the call. Tutorials are available on the IT Services website.
  • Collaboration with external parties is available if required.
  • To make a call using Microsoft Teams:
    • Open the Microsoft Teams App on your device
    • Navigate to the ‘calls’ icon along the side or bottom of your screen (if you don’t see the calls on your mobile device, tap the grey bar above the icons at the bottom of the screen)
    • Click ‘Make a Call’
    • Type the name of the person you want to call
    • Select the telephone icon for audio calls and the video camera icon for video calls
    • Teams will call your contact - start chatting!
• Sharing and Collaborating on Documents
  • With Teams, you can upload documents to a shared space and collaborate in real-time. Changes you make can be seen live by other members of your team.
• Chatting Online
  • Microsoft Teams can be used to chat in real-time with staff, faculty, and students. Just tap the chat icon, type the name of the person you want to chat with, and type your message. Press enter to send.

For Teaching and Learning

• Hosting an Online Class
  • Using Teams, students can join live video conferences with the ability to ask real-time questions using the microphone on their device or via Teams chat. Video conferences can be facilitated/presented by an instructor or teaching assistant.
    • Note: Teams meetings are limited to 250 participants in a single session. You will need to be logged in with your Queen’s email account to access a Teams meeting.
  • For large classes, Microsoft Live Events is available. Live Events is an extension of Teams meetings that enable a faculty member to schedule, produce, and deliver live events that stream to large online audiences of up to 10,000 attendees.
    • Note: Live Events is currently limited to 15 concurrent sessions, and a maximum of 4 hours per session. If you would like to request a Microsoft Live Event, please contact IT Services using this online form.
• CCT+ Integration
  • Faculty members can now create a Microsoft Team through the Course Creation Tool+ (CCT+).  CCT+ will allow you to create a Team for an existing onQ course or create a new onQ course and Microsoft Team – both automatically populating your PeopleSoft enrolments into your new Team.
  • Check the onQ Support site for more information and step-by-step instructions.

Need Help?

IT Services offers many resources for getting familiar with Microsoft Teams. The department is offering Teams Webinars and Virtua Drop-in Sessions. Learn more here.

Microsoft has set up a remote learning community where you can connect with global education institutions for best practice sharing, tips & tricks and direct connection with Microsoft experts.

If you have any questions about Microsoft Teams, please contact the IT Support Centre by completing the Online Help Form or by calling (613)533-6666.

Microsoft has also set up daily office hours from 11:00 am to 2:00 pm EST that you can use to ask questions and get support if needed. The first hour is a webinar about an Intro to teams, the second hour is about Teams Class Workflow, and last hour is dedicated to a Q&A period.