Human Resources

Human Resources

Human Resources

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Symptoms and Response

Queen’s Human Resources is ready to support our employees and promote good health and wellness during uncertain times. We are dedicated to providing resources that will help us transition how we work, and ways to keep us connected and mutually supportive.

Please familiarize yourself with the symptoms of coronavirus COVID-19.

Should an employee, colleague, or student disclose they have tested positive for COVID-19:

  • Public Health Authorities will have been aware of positive COVID-19 test results
  • Public Health Authorities will contact those of concern
    KFL&A Public Health performs contact tracing to identify close contacts of a confirmed case. If you have been identified as a close contact of a confirmed case you will be contacted by KFL&A Pubic Health for further instruction.  If you are concerned that you or someone you know might have come in contact with a positive case and have not heard from KFL&A Public Health, monitor for possible symptoms using the online assessment tool.
  • Respect Privacy
    Personal health information is protected by provincial legislation. You should not communicate any information about an individual and their health – including basic information that could lead to them being identified. This includes noting if they are a student, staff or faculty member. It is understandable there is a heightened concern regarding COVID-19, but communicating a workplace absence due to illness, or the illness of a family member, could amount to a breach under privacy laws.
  • Seek more guidance if required
    If you require additional information or guidance, please review the Campus Operating Guidelines and the Safe Return to Campus website.

To ensure personal privacy and in particular, personal health information privacy, you should not communicate that an employee, colleague or student is currently in self-isolation due to someone in their household testing positive for COVID-19.  It is understandable there is a heightened concern regarding COVID-19, but communicating a workplace or other absence due to illness, and more specifically the illness of a family member, could amount to a breach under privacy laws.

Travel Information

For the latest information on COVID-19 travel, testing, quarantine, and borders, please visit the Government of Canada’s website.

Coverage under Extended Health plan: If you must travel out of the country, or are currently traveling, and you have coverage under the Queen’s Manulife Extended Health Plan, medical claims related to COVID-19 are covered by the insurer.

If you are unsure whether you have Extended Health coverage as part of the Queen’s Benefits Plan, contact your Human Resources Advisor.

If you have a medical emergency: If you are covered by Queen’s Manulife Extended Health plan and have a medical emergency while outside of Canada, use the phone number below that corresponds with your current location.

  • Canada or United States: 1-800-265-9977
  • Mexico: 00-1-800-514-3702
  • Dominican Republic: 1-888-751-4403
  • International: Country Code + 800-9221-9221
  • If you can’t get through using the international toll-free number, call the Canada/U.S. number or call 519-741-8450 collect.

Please have your Queen’s Policy Number (120156) and Member Certificate Number (your employee number without the leading zeros where applicable, found on the front of your employee ID card or benefits card) ready. Your Benefit Plan Member Card can we downloaded from the Manulife Secure website.

If you do not know your employee number, contact your Human Resources Advisor.