Human Resources

Human Resources

Human Resources

site header

Employee and Family Assistance Program

Get started with LifeWorks
By Phone

For 24-hour, confidential EFAP support call:


For UK employees at the Bader International Study Center (BISC) (Toll-free):

0800 169 1920


Visit or download the “LifeWorks” app.

Username: queensu
Password: lifeworks

For UK employees at the Bader International Study Center (BISC):

Username: queensuk
Password: lifeworks

If you experience any issues accessing the LifeWorks platform, go to to troubleshoot, or click on ‘Submit A Request’.

Support & Resources

  • Chat
    Connect with our Client Care Representatives directly from our app or website. Get information or request services, without needing to call in. You can find the link to Chat on the News Feed, or the Support and Resources page.

Counselling Services

  • 24/7/365 access to LW  at 1-877-789-7572

  • Counselling is available in person, telephone, video counselling, online group counselling, First Chat, online programs via CareNow

  • Supports a variety of themes including; personal/emotional, family, couple relationship, work, and addictions

Work – Health – Life Services

  • Legal
  • Financial
  • Career
  • Family Support Services
  • Nutrition Services

Manager Toolkit

  • Minute Audio Tips for Managers
  • Leading and Motivating
  • Performance Issues
  • Work and Overload
  • Workplace Change
  • Taking Care of Yourself and Your Team
  • Coaching and Career Development
  • Diversity
  • Resource Guide (PDF, 1.3 MB)

Manager Consultation Line

Using the same 24/7 phone number you can contact a LifeWorks senior level clinician at any time for immediate support should a situation arise in the workplace that could benefit from professional input or coaching. Situations could include, but are not limited to unusual employee behaviour, providing assistance to employees, workplace conflict, and strategies for assisted referrals.


Get the help you need, the way you want it, anytime, anywhere - on your mobile device or desktop, in and out of home, day and night. The CareNow programs give you specialized self-help resources developed by our world-leading experts. Access a range of programs designed to help with Anxiety, Depression, Stress, and more. New topics are continuously added, so check the platform frequently for more information on other areas you may need support in.

Total Wellbeing Assessment

Wouldn’t it be nice to have one simple score to express your overall level of health, and help you understand what you’re doing right and areas for improvement? With the LifeWorks Total Health Score, the higher the score, the more optimal your current health. Simply complete the easy-to-use Total Well-being Assessment on the LifeWorks platform and you’ll be given your score. The assessment measures your health in all pillars of total well-being.

Any active cases initiated prior to May 1, 2021 with our previous provider, Homewood Health, will remain with Homewood Health until completion, even if counselling sessions occurs beyond the May 1, 2021 date.