Information Technology Services
Information Technology Services

Web Accessibility

Queen’s is committed to building an inclusive community with accessible spaces and services, and has implemented an Accessibility Framework to address accessibility compliance on campus. Making our websites accessible is a key part of ensuring everyone has access to university services and information.

Accessibility Tip: "Need to make your website more accessible?"

Learn how by reading the Accessibility Hub's Website Accessibility section. Making accessible websites ensures that they usable by the widest range of users, but also ensures your site is easier to read and navigate.

The Accessibility Hub and IT Services have partnered to provide a new Web-Accessibility Compliance Auditing service to help you identify ways to improve the accessibility of your website and ensure that it is compliant with the provincial accessibility requirements outlined in Section 14 of the Accessibility for Ontarians with a Disability Act (AODA).

You may already be aware of these requirements, and because Queen's is designated as a public sector organization, the content on its public-facing websites must comply with these regulations. According to the AODA, Section 14:

  • By January 1, 2014, new internet websites and web content on those sites must conform with Web Content Accessibility Guidelines (WCAG) & 2.0 Level A.
  • By January 1, 2021, all internet websites and web content must conform with WCAG 2.0 Level AA, other than, success criteria 1.2.4 Captions (Live), and success criteria 1.2.5 Audio Descriptions (Pre-recorded).

In an effort to support website owners in ensuring that they are meeting the needs of all users, IT Services negotiated a subscription for Siteimprove web governance software. Siteimprove provides flexible reporting for accessibility compliance at Levels A, AA and AAA of WCAG 2.0. It can also be used for general quality assurance, by identifying broken links and misspellings.

Individuals who manage a publicly accessible website at Queen’s will be given unlimited access to the software to perform their own audits and review reports and recommendations. The service is offered free of charge, for the duration of the current subscription.

Getting Started

Who Can Have It?

  • Siteimprove user accounts are available to any individual managing one or more publicly-accessible websites associated with Queen’s University.

Are There Any Costs?

  • The service is offered free of charge, for the duration of the current subscription.

How Do I Get It?

  • Individuals can request a user account by submitting the Siteimprove Request Form
  • Users that have not accessed their Siteimprove account in over a year will need to request a new user account.
  • Individuals with user accounts can log in at

How Do I Discontinue It?

  • Individuals can request the removal of their user account by submitting the Siteimprove Request Form.  User accounts are removed after one year of inactivity.

Additional Information

Siteimprove Content Management System (CMS) Deeplinking

Siteimprove Training & Resources

  • Siteimprove also provides help and support within the application itself.
    • There are video tutorials and user FAQs to help users get started with the software and find quick solutions for common accessibility issues.
    • On-demand webinars are also offered on a regular basis.
    • In August 2017, Siteimprove launched a learning academy – an all-inclusive hub for educational materials for users.

Additional Resources

  • Additional help and information related to website accessibility can be found on the Accessibility Hub, including links to resources and how-to guides. For general questions about accessibility and the Web Content Accessibility Guidelines (WCAG  2.0), you can also connect with the Accessibility Hub.
  • Queen’s University has developed an official resource for creating accessible websites: The Web Standards and Accessibility Development Guide, which can be used in conjunction with the Queen’s University Style Guide (and PDF version), designed to provide quick reference to important information about the university’s writing guidelines and writing style. All questions regarding the Queen’s University Style Guide should also be directed to University Communications.
  • The Accessibility Hub offers a wealth of information on video accessibility. Captioning makes visual media with sound accessible to individuals who cannot hear the audio. It also benefits non-native speakers, users with audio muted or viewers watching a video with poor quality audio. There are many ways to have your videos captioned, either for free or using a paid service.  For more information on these options, please see our page on Captioning


  • The targeted availability of this service is twenty-four hours a day, seven days a week (24x7).
  • Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned.
  • Information on system status and planned downtime is provided by Siteimprove.

Help & Support

IT Services provides support for Siteimprove, as well as assistance with specific technical issues, including WebPublish.

If you require support, please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.

If would like to request changes to existing users or sites, including the addition of new sites or additional users accounts, please use the Siteimprove Request Form. For new user or website accounts, please identify any websites that you manage by providing URLs for each.

Last Updated: June 6, 2019