Information Technology Services
Information Technology Services

New Student IT Guide

Information Technology Services Welcomes you to Queen's

Information technology is an important aspect of university life. Whether you are a new student, transfer student or graduate student, IT Services offers a wide range of services and is here to enrich your experience as a student at Queen's.

To make your transition an easy one, IT Services has provided you with ACTIONS as you prepare for your arrival.

Download this guide as a PDF (PDF, 1.12 MB)

Step 1: Get familiar with Queen's Online Offerings

Your NetID is your V.I.P. access pass

When you applied to Queen’s, you were assigned a NetID – a unique network identification that allows you to access many online services.

Once you are confirmed as “currently enrolled,” you can enjoy full access to the University’s resources. It is important to never share your NetID and password with anyone!

Forgot your password? Don't panic!

You can reset it by visiting Note that Queen’s will never ask you for your NetID and password via email or phone. If you receive such an email, please forward to

You get FREE access to Microsoft tools

As a Queen’s student, you’ll have access to numerous collaboration and productivity tools. For example:

  • OneDrive for Business: store your files in the cloud with 5TB of online storage.
  • To-Do and Planner: create, organize, and assign tasks for yourself or fellow students.
  • Teams: collaborate with fellow students on assignments and projects with this shared workplace.
  • Word, Excel, Powerpoint, Outlook: your favourite Office applications available via browser.
  • OneNote: provides a single place for keeping all of your class notes in a powerful online notebook.
Step 2: Learn how to access and use your FREE software

Need software? Queen's offers FREE solutions

Don’t pay for the software tools you need when you can get them for free! Queen’s University provides all students with access to an impressive suite of productivity tools.

Visit our Software Centre to see the full range of software available to you. You can find these titles in the software centre.

FREE software title include:

Other educational partners offer access to their software with a valid student email.

Access FREE online software training

There are numerous online options for you to learn how to use the software available to you:

  • LinkedIn Learning: A large e-learning site with videos to supplement your Queen’s learning experience.
  • Microsoft: Links to videos, tutorials, and FAQs to learn how to use these productivity tools.
  • onQ Support: lf your instructor is using onQ to deliver course content, check out the onQ support website.
Step 3: Prepare your devices and connections

Set up your phone with Queen's apps

Don’t miss a beat: install these apps via Queen’s secure Wi-Fi Network (QueensuSecure_WPA2) by logging in with your NetID and password.

  • Microsoft Outlook: Stay in touch with professors, classmates, and Queen’s - all from your phone.
  • SeQure: The official safety app of Queen’s, the app will send you important safety and security alerts and provide instant access to campus safety resources.
  • Microsoft Teams: Your hub for teamwork. Conversations, files (Word, PowerPoint docs), group calling, and apps live together in a single shared workspace.
  • Microsoft OneDrive: Secure, store, share, and sync your files across all your devices and access them from anywhere, at anytime, online and offline.

Living in residence? Know the network specs


If you're living in residence, it's important to know how to get connected to the Queen's network. Queen’s Residences provides Internet and e-mail access in your residence room – ResNet – and all you’ll need is a personal computer with a network adapter for Ethernet.


Step 4: Protect your data and devices

Learn how to protect your devices and data from harm

Secure your mobile devices

  • Find out how you can lock down your mobile devices to protect your data from unauthorized access.

Use a strong password

Make sure to back it up

Choose a secure wireless connection

  • Queen’s secure wireless network is called QueensuSecure_WPA2. Log in with your NetID and password.
  • Wi-Fi is considered secure when you need to have a unique username and password to access it.

Use anti-virus and anti-malware software

  • If you’re running Windows 10, you’re probably already set. Windows 10 comes with Windows Defender built-in.
  • If you have an older version of Windows, you can download Microsoft’s System Centre Endpoint Protection for free from the Software Centre.
  • If you’re using a Mac, you can download ESET Endpoint Security for free from the Software Centre.

Install updates - security patches

  • Always install updates for your operating system, browsers, and other applications as soon as they become available.

Be selective about what you share

  • Only share your data (documents, files, photos) with others when you understand the risks of doing so.

Need IT Help? We've got you covered! 

Having trouble setting up your device? Not sure how to install software? Can’t get your email to work on your phone? Get in touch with us. We love hearing from you!