Information Technology Services
Information Technology Services

New Student IT Guide

Information Technology Services Welcomes you to Queen's

Information technology is an important aspect of university life. Whether you are a new student, transfer student or graduate student, IT Services offers a wide range of services and is here to enrich your experience as a student at Queen's.

IT Services has provided you with ACTIONS as you prepare for your arrival to ensure you have a smooth transition to university life.

Step 1: Access Queen's services with your NetID

Your NetID is your V.I.P. access pass

ACTION:  NetID Self-Serve

When you applied to Queen’s, you were assigned a NetID – a unique network identification that allows you to access many online services.

Once you are confirmed as “currently enrolled,” enjoy full access to the University’s resources. If you are a new Undergraduate student starting classes in September, you will not have full access to resources, including Office 365 and email until your account matriculates on the first business day after June 10th. If you are a new Graduate student, you will have access 3 to 5 business days after your accept your Graduate student offer.

It is important to never share your NetID and password with anyone!

Forgot your password? Don't panic!

You can reset it by visiting Note that Queen’s will never ask you for your NetID and password via email or phone. If you receive such an email, please forward to

You get FREE access to Microsoft Office 365 tools

As a Queen’s student, you’ll have access to numerous collaboration and productivity tools. For example:

  • OneDrive for Business: store your files in the cloud with 5TB of online storage.
  • To-Do and Planner: create, organize, and assign tasks for yourself or fellow students.
  • Teams: collaborate with fellow students on assignments and projects with this shared workplace.
  • Word, Excel, PowerPoint, Outlook: your favourite Office applications available via browser.
  • OneNote: provides a single place for keeping all of your class notes in a powerful online notebook.

Use onQ to access course material

onQ is Queen's enterprise Learning Management System, powered by Brightspace/Desire2Learn. With onQ, you can:

  • Access course content, such as videos, group work, shared files, etc.
  • Communicate directly with your professor and classmates
  • Collaborate and present assignment material
  • Submit assignments, quizzes, and other material for evaluation
  • View grades and assignment feedback
Step 2: Learn how to access and use your FREE tools and software

Need software? Queen's offers FREE solutions

Don’t pay for the software tools you need when you can get them for free! Queen’s University provides all students with access to an impressive suite of productivity tools.

FREE productivity tools and software titles include:

There are numerous online options for you to learn how to use the software available to you:

  • LinkedIn Learning: A large e-learning site with videos to supplement your Queen’s learning experience.
  • Microsoft Training: Links to videos, tutorials, and FAQs to learn how to use these productivity tools.
  • Microsoft Learning Tools: Microsoft Learning Tools is natively built into Office 365 and Microsoft Edge applications. The immersive reader capability in Learning Tools gives users the ability to have content read aloud to them, and lets them adjust settings to break the words into syllables, adjust text size or background colors.
Step 3: Prepare your devices and connections

Set up your phone to stay in touch with professors, classmates, and Queen’s

Don’t miss a beat: install these apps via Queen’s secure Wi-Fi Network (eduroam) by logging in with your and password.

  • SeQure: The official safety app of Queen’s, the app will send you important safety and security alerts and provide instant access to campus safety resources.
  • Microsoft Office: Outlook, Word, Excel, PowerPoint, OneDrive & more - your go-to productivity app for mobile devices.
  • Microsoft Teams: Your hub for teamwork. Conversations, files (Word, PowerPoint docs), group calling, and apps live together in a single shared workspace.
  • Zoom: Start, join and schedule sessions; send group text, images and push-to-talk messages on mobile devices.
  • Brightspace Pulse: Stay connected and on track with your onQ courses.

Consider our recommended technology requirements

If you are investing in a new laptop for school, IT Services provides recommendations for devices that will see you through your time at Queen's. Don't forget to check with your faculty or department for additional device requirements.


Living in residence? Know the network specs


If you're living in residence, it's important to know how to get connected to the Queen's network. Queen’s Residences provides Internet and e-mail access in your residence room – ResNet – and all you’ll need is a personal computer with a network adapter for Ethernet.


Step 4: Get familiar with online learning resources

Remote learning resources for students

Queen's is adapting its course delivery to address recent global events. Many courses are moving to online delivery and evaluation. There are also many options for remote collaboration and sharing. Resources include tools for:

  • Connecting remotely
  • Communicating and collaborating with peers and faculty
  • Collaborating for group work and peer review
  • Course evaluation and examinations
  • Accessibility

Students residing in China and enrolled in current term courses are encouraged to check out the Global Accelerator Network Service.

Step 5: Protect your data and devices

Learn how to protect your devices and data from harm

Secure your mobile devices

  • Find out how you can lock down your mobile devices to protect your data from unauthorized access.

Use a strong password

Add an additional layer of security with Multi-Factor Authentication (MFA)

  • Passwords alone aren't enough anymore, that's why Queen’s has introduced Multi-Factor Authentication (MFA). Passwords can often be stolen, guessed, or compromised — you might not even know someone is accessing your account. Multi-factor authentication adds a second layer of security, keeping your account secure even if your password is compromised.
  • Enrolling in MFA is easy! Check out these steps to enrol your account.

Make sure to back it up

Choose a secure wireless connection

Use anti-virus and anti-malware software

  • If you’re running Windows 10, you’re probably already set. Windows 10 comes with Windows Defender built-in.
  • If you have an older version of Windows, you can download Microsoft’s System Centre Endpoint Protection for free from the Software Centre.
  • If you’re using a Mac, you can download ESET Endpoint Security for free from the Software Centre.

Install updates - security patches

  • Always install updates for your operating system, browsers, and other applications as soon as they become available.

Be selective about what you share

  • Only share your data (documents, files, photos) with others when you understand the risks of doing so.

Need IT Help? We've got you covered! 

Having trouble setting up your device? Not sure how to install software? Can’t get your email to work on your phone? Get in touch with us. We love hearing from you!