Information Technology Services
Information Technology Services

Call Centre

The IT Support Centre maintains a phone support line at 613.533.6666. Staff will log your issue information and provide assistance with the matter. Some issues may be deferred to the correct department, or escalated within IT Services. The call centre staff also respond to all help form submissions from our online help form.

Services Provided

  • Telephone Support
  • Remote Assistance
  • Onsite

Before You Call

Please have your student/employee ID number or netID readily available for identity verification.

Here are some quick support resources:

  • Supported Software List : A complete list of software that IT Services supports.
  • Help & Support Pages : FAQs and Tutorials in a number categories.
  • ITS Alerts : You will find information about the latest network and service outages here first.
    • You can also subscribe to the ITS Alerts RSS feed   ITSC Alerts RSS Feed

Phone Number

  • On Campus: ext. 36666
  • Off Campus: 613.533.6666