ITS

Information Technology Services
Information Technology Services

IT Administrative Representative

A departmental ITAdmin Rep is a liaison and communications conduit between their department and ITS. The ITAdmin Rep can request services, changes, and support on behalf of the department. An ITAdmin Rep is designated by their Department Head and they cannot be a student.

Getting Started

Every department should have at least one ITAdmin Rep, however, we strongly encourage departments to appoint two individuals so there is no break in service to your department.  Some of the large departments have several reps appointed.

The process to become a new ITAdmin Rep, or change a current ITAdmin Rep requires the following items to be completed:

  1. Download the Application form.
  2. ITAdmin Rep candidate completes the form.
  3. Obtain the Department Head's signature on the acknowledgement form.
  4. The completed questionnaire and signed acknowledgement form should be scanned and submitted to marg.hogan@queensu.ca.

Additional Info

  • receive early notice from ITS regarding new services, service changes, and service interruptions
  • are authorized by their department head to request computer accounts and services for their department
  • keep people in their department informed of IT developments
  • collaborate and share best practices with other ITAdmin Reps

Responsibilities

Liaison Person:

  • The ITAdmin Rep is the first contact point from ITS to the department, and from the department to ITS.
  • ITS distributes information technology-related policy, standards, news, alerts, and updates to the ITAdmin Reps.

Information Distribution:

  • Most information delivered to the ITAdmin Rep is forwarded on to other members within the department (ie. faculty, staff, students, or all three groups).

Password Issues: 

  • The ITAdmin Rep is the contact for Faculty and Staff password issues. 
  • ITAdmin Reps can request password resets by contacting the IT Support Centre (x36666)
  • ITAdmin Reps can submit a password change request using the Password Reset Form located in Service Now at https://queensu.service-now.com/esm .

Email Account Creation:

  • New personal, departmental and contingent worker computing accounts must be requested through the ITAdmin Rep.

Departmental Telephone and Email Directory Updates:

  • The ITAdmin Rep is responsible for updating entries in the Queen's telephone and email directories for people in their department. 
  • All requests for changes for telephone service should be directed to the ITAdmin Rep. The ITAdmin Rep co-ordinates the configuration of telephones and the payment of service charges for the department.  The ITAdmin Rep administers the restrictions on departmental phones.
  • Please notify your ITAdmin Rep as soon as possible of changes to your listing in the directory.  Keeping this information up-to-date will assist the University Operator in directing calls correctly and will keep your listing in the On-Line directory current.

Help & Support

Last Updated: July 30, 2020