Information Technology Services
Information Technology Services

Remote Desktop Gateway

Remote Desktop Gateway is a service that allows secure remote access to a Windows based host by its common AD DNS name (a.k.a. Computer Name).  This includes the ITS hosted service of Remote Access Server (Windows Terminal Server - ITS-TS02) and personal desktops that individuals may have enabled for Remote Desktop Access.  Users who access a Windows host via a VPN connection will not be required to use this gateway service.    

Getting Started

Who Can Have It?

  • Anyone with a valid NetID is provisioned to use the service.   

Are There Any Costs?

  • The basic service as described above is centrally funded. 

How Do I Get It?

  • Modify your Remote Desktop Program (RDP) client to use the gateway instead of connecting directly.
  • See the tutorials for help configuring your client

How Do I Discontinue It?

  • Change your RDP settings to not use it.

What if I Leave Queen's?

  • Once your NetID is disabled you can no longer use it.
  • Please see the Service Termination Dates page for details on when service will be discontinued following departure from Queen's.


  • The targeted availability of this service is twenty-four hours a day, seven days a week (24x7).
  • Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned.
  • Where it is necessary to schedule system maintenance that necessitates a service outage, ITS will do this outside of regular business hours whenever possible.
  • Regular security patching will occur ...  Please check the ITS Notification page for information about unplanned service outages.

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

ITServices can help with ...

Or, contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.

Last Updated: July 14, 2017