Information Technology Services
Information Technology Services

FAQs for Remote Gateway

ITS has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.

Q. When I try to use Remote Desktop for Mac it shows a certificate.  Should I accept the certificate?

Review the certificate.  If the address matches the service you are accessing (ex. or accept the certificate. ITS is currently using a self-signed certificates for and a certificate issued by Entrust Certification Authority - L1C  for

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Last Updated: August 2016