Information Technology Services
Information Technology Services

Microsoft Office 365 

Microsoft Office 365 is a web-based suite of applications. Microsoft Office 365 is delivered to users through the cloud. 

Cloud Computing

Applications and services currently available at Queen's include:

  • Bookings is a web-based appointment scheduling tool.

  • Email & Calendar
    • 50 GB of storage space
    • Calendar - manage your schedule, book meetings, share your calendar with others
    • Tasks - create daily to-do lists and set reminders
    • Contacts - store your contacts and then access them from any computer or mobile device
  • Forms provides a quick and easy way to create custom quizzes, surveys, questionnaires, registrations and more.

  • Live events in Microsoft 365 are an extension of Teams meetings that enable you to schedule, produce, and deliver live events that stream to large online audiences.

  • MyAnalytics provides you with insights and how you can use these insights to improve your work patterns.

  • Office 365 ProPlus - Microsoft Office suite for your desktop or laptop.  Also includes apps for your mobile devices.

  • Office Delve is a Microsoft app designed for the Office 365 suite of software. By displaying information and documents that are most relevant for each person based on the work they are doing and the people with whom they are engaging, Delve makes file sharing and content management easy. The app presents content to you intuitively using visual content cards, which means retrieving information is a quick and stress-free process.

  • OneDrive for Business - provides 5 TB of cloud storage for your documents.  You can create and edit documents using the office online programs or desktop software, collaborate with others to create and edit documents, share your documents with others, and sync your desktop/online files so they are always up-to-date.

  • Planner create new plans, organize and assign tasks, share files, chat about what your working on, and get progress updates with Planner.

  • Power Automate (formerly Flow) allows the creation of workflows between applications, files, and data to automate time-consuming tasks.

  • SharePoint Online  create, store, collaborate and share content through the use of Modern SharePoint sites and document libraries, access internal sites, documents, and other information from anywhere - at the office or on the go.

  • Skype for Business - instant messaging, video conferencing and voice communication.

  • Stream is an enterprise video service where you can upload, view, and share videos securely across Queen's Office 365.

  • Sway provides a way to create and share interactive reports, presentations, personal stories, newsletters, work projects, and more

  • Teams is a chat-based workspace that unifies select Office 365 apps, enabling teams to come together in a shared workspace.

  • To-Do is a simple and intelligent to-do list that is integrated with Office 365 and Outlook tasks.

  • Whiteboard is a freeform, digital canvas tool that can be used to collaborate on charts, shapes, drawings, and more.

  • Yammer Enterprise is a private social network that enables the Queen's community to connect and collaborate with one another.


  • Fully integrated email, calendar, file storage, tasks and contacts
  • Feature-rich web interface
  • Seamless mobile integration
  • Integration with other Office applications and collaboration tools
  • 99.9% service uptime, plus enhanced malware and spam protection from Microsoft

Getting Started

Who Can Have It?

  • All students currently attending Queen's University.
  • Staff and Faculty
  • Queen's alumni are also entitled to use Office 365 for email and calendaring as part of the Email for Alumni service.

Are There Any Costs?

  • This service is provided at no cost to eligible users.

How Do I Get It?

  • If you have not already activated your NetID, you will need to do so before you can access this service. For more information on how to activate your NetID, please read the Activate NetID Tutorial.
  • Once your NetID is activated, you can access the service by logging into Office 365 at
  • If you need help configuring your account or email client, see the Office 365 Email Tutorials.

How Do I Discontinue It?

  • Your Office 365 account will remain active until you leave Queen's.
  • Please see the Service Termination Dates page for details on when service will be discontinued following departure from Queen's.
  • If you are a student who is graduating from Queen's, your account will automatically transition to the Email for Alumni Service one year after graduation - unless you return to Queen's within that year.
  • To keep your email service active, you must log into your account at least once per year. If you are only using your Queen's email account to forward mail to another address, then you will still need to log in to avoid loss of service.

System Requirements

  • Office 365 is designed to work best with Office 365 ProPlus for Windows and Mac. Previous versions of Office, such as Office 2013, Office 2010, Office 2007, and Office for Mac 2011 are not supported, please upgrade to Office 365 ProPlus
  • For the best security and functionality, keep your web browser up to date. All modern browsers should update automatically, but please make sure your browser has auto-updates enabled. Microsoft Edge and Internet Explorer will get their updates through Windows Update; it's important that you install those updates as they become available.
  • For information on which browsers, Office clients, and apps are supported for Office 365, please visit the Office 365 System Requirements page on the Microsoft website.  

Additional Information

Publishing Option Settings:

  • Office 365 Exchange Online email service includes a built-in directory of Queen's email addresses known as the Global Address List (GAL). Students and Alumni can change your publishing option settings (whether you wish to be visible in this directory) by following the  Publishing Options Settings tutorial.

Office 365 Add-Ins

  • Add-ins (e.g. FindTime!) for Office 365 applications are not supported.

Office 365 Preview Features

  • Preview features in SharePoint Online, including Visio Online, PowerApps and Flow Integration, are not available.  


  • Office 365 provides features that are accessible and usable for people who have special needs or disabilities. For more information,visit: Microsoft's Accessibility in Office 365.
  • The Queen's Accessibility Hub is a central online resource for accessibility at Queen's and has information and developed a series of "How-to Guides" to assist faculty, staff, and students create an accessible learning environment across the university.


  • Highly available, with guaranteed 99.9% uptime from Microsoft.
  • Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned.
  • Where it is necessary to schedule system maintenance that necessitates a service outage, ITS will do this outside of regular business hours whenever possible.
  • Please check the ITS Notification page for information about unplanned service outages.
  • Standard Hours of Operation

Service Level Objective

Please see the links below for Service Level Objectives:

Governing Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

Office 365 Training Center

ITS can help with ...

  • Tutorials (see tutorials for individual services)
  • FAQs (see FAQs for individual services)

Or, contact the IT Support Centre by calling 613-533-6666 during regular business hours, or by filling out the Online Help Form.

Alumni can get support for email services through Alumni Relations by emailing, or by calling the Contact Centre at 1-800-267-7837 (Monday through Friday, 8 am to 5 pm).

Last Updated: November 21, 2019