ITS

Information Technology Services
Information Technology Services
Office logo

Microsoft Office 365

Office 365 is a cloud-based service that provides online and desktop versions of Microsoft Office along with collaboration applications and services like SharePoint Online, OneDrive for Business, Teams, and Yammer. Office 365 is available to all current students, staff and faculty. Queen's alumni are also entitled to use Office 365 for email, calendaring, and To-Do as part of the Email for Alumni service.

Benefits:

  • Fully integrated email, calendar, file storage, tasks and contacts
  • Feature-rich web interface
  • Seamless mobile integration
  • Integration with other Office applications and collaboration tools
  • 99.9% service uptime, plus enhanced malware and spam protection from Microsoft

Office 365 Applications and Services

Applications and services included in the Queen's Office 365 subscription include the following:1

Bookings icon

Bookings

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Bookings
Class Notebook icon

Class Notebook

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Class Notebook
Delve icon

Delve

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Delve
Exchange icon

Exchange Online

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Email and Calendar
Forms icon

Forms

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Forms
Microsoft Lists icon

Lists

Coming Soon
Live Events icon

Live Events

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Live Events
Office icon

Microsoft 365 Apps

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Microsoft 365 Apps
MyAnalytics icon

MyAnalytics

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MyAnalytics
Groups icon

Office 365 Groups

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Office 365 Groups
OneDrive icon

OneDrive for Business

Learn more about
OneDrive for Business
OneNote icon

OneNote

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OneNote
Outlook icon

Outlook

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Email and Calendar
Planner icon

Planner

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Planner
Power Apps icon

Power Apps

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Power Apps
Power Automate icon

Power Automate

Learn more about
Power Automate
Power BI icon

Power BI

Learn more about
Power BI
Security icon

Security Features

Learn more about
Security Features
SharePoint icon

SharePoint Online

Learn more about
SharePoint Online
Staff Notebook icon

Staff Notebook

Learn more about
Staff Notebook
Stream icon

Stream

Learn more about
Stream
Sway icon

Sway

Learn more about
Sway
Teams icon

Teams

Learn more about
Teams
To-Do icon

To-Do

Learn more about
To-Do
Whiteboard icon

Whiteboard

Learn more about
Whiteboard
Yammer icon

Yammer

Learn more about
Yammer Enterprise

1Not all applications and services are available to all Queen's users. Please refer to individual services pages for details on eligibility or visit your Office 365 subscriptions page to see what specific products and services are available to you.

Service Information

System Requirements

  • Office 365 is designed to work best with Microsoft 365 Apps for enterprise for Windows and Mac. Previous versions of Office, such as Office 2013, Office 2010, Office 2007, and Office for Mac 2011 are not supported, please upgrade to Microsoft 365 Apps for enterprise

  • For the best security and functionality, keep your web browser up to date. All modern browsers should update automatically, but please make sure your browser has auto-updates enabled. Microsoft Edge and Internet Explorer will get their updates through Windows Update; it's important that you install those updates as they become available.

  • For information on which browsers, Office clients, and apps are supported for Office 365, please visit the Office 365 System Requirements page on the Microsoft website.  

Getting Started

  • If you have not already activated your NetID, you will need to do so before you can access this service. For more information on how to activate your NetID, please read the Activate NetID Tutorial.

  • Once your NetID is activated, you can access the service by logging into Office 365 at https://office.com/signin

  • If you need help configuring your account or email client, see the Office 365 Email Tutorials.

Publishing Option Settings

  • Office 365 Exchange Online email service includes a built-in directory of Queen's email addresses known as the Global Address List (GAL). Students and Alumni can change your publishing option settings (whether you wish to be visible in this directory) by following the  Publishing Options Settings tutorial.

Service Termination

  • Your Office 365 account will remain active until you leave Queen's.

  • Please see the Service Termination Dates page for details on when service will be discontinued following departure from Queen's.

  • If you are a student who is graduating from Queen's, your account will automatically transition to the Email for Alumni Service one year after graduation - unless you return to Queen's within that year.

  • To keep your email service active, you must log into your account at least once per year. If you are only using your Queen's email account to forward mail to another address, then you will still need to log in to avoid loss of service.

Office 365 Add-Ins

  • Add-ins (e.g. FindTime!) for Office 365 applications are not supported.

Office 365 Preview Features

  • Preview features in SharePoint Online, including Visio Online, PowerApps and Flow Integration, are not available.  

Accessibility

  • Office 365 provides features that are accessible and usable for people who have special needs or disabilities. For more information,visit: Microsoft's Accessibility in Office 365.

  • The Queen's Accessibility Hub is a central online resource for accessibility at Queen's and has information and developed a series of "How-to Guides" to assist faculty, staff, and students create an accessible learning environment across the university.

Availability

  • Highly available, with guaranteed 99.9% uptime from Microsoft.

  • Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned.

  • Where it is necessary to schedule system maintenance that necessitates a service outage, ITS will do this outside of regular business hours whenever possible.

  • Please check the ITS Notification page for information about unplanned service outages.

  • Standard Hours of Operation

Service Level Objective

Please see the links below for Service Level Objectives:

Governing Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

Office 365 Training Center

ITS can help with ...

  • Tutorials (see tutorials for individual services)
  • FAQs (see FAQs for individual services)

Or, contact the IT Support Centre by calling 613-533-6666 during regular business hours, or by filling out the Online Help Form.

Alumni can get support for email services through Alumni Relations by emailing records@queensu.ca, or by calling the Contact Centre at 1-800-267-7837 (Monday through Friday, 8 am to 5 pm).

Last Updated: Aug 4, 2020