Information Technology Services
Information Technology Services
IT Services is migrating content about our services from the IT Services website to our service request platform, ServiceNow. The content on this webpage is no longer maintained and is not up to date. It is now located in our Knowledge Base within our Service Portal.


Your.Name Email Alias FAQs

ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613-533-6666.


Q. Can I change my alias?

Faculty and Staff:  Go to and click email alias then submit the address change form. 
Students and Alumni:  Change your preferred name in SOLUS and then contact the ITServices Support Centre to complete the process. 

Q. How will the email alias affect my NetID?

It won't. You will still need to use your NetID to authenticate when you log into your email, or any of the other Queen's services that require your NetID to authenticate.

Q. What happens if I stop using my email alias as my preferred email address?

You have the option to switch your preferred email address back to your email address by logging into the NetID Profile Manager, on the "Email Alias" page. After doing so, you will still receive messages addressed to your email alias, but you will not be able to send email using your alias in the "From" field for outgoing messages. This will happen automatically whether you are using Office 365 or Outlook Web App. The same applies to local versions of Outlook if your account is properly configured to use Exchange Server.

Q. If I choose my email alias as my preferred email address again, will I get the same alias as before?

Yes. When you first select your email alias, it will be yours until your mailbox is removed from the system. Even if you decide not to use it as your preferred email address, it will still be reserved for you.

In most circumstances, an email alias is retained for grace period of 18 months after the mailbox associated with it is removed from the system. If an email account is reactivated within this time, the email alias will still be reserved. If not, the email alias will become available again to be claimed by another user.

Q. I have changed my legal name. How do I change my email alias?

Changes to your legal name must first be initiated through Human Resources (faculty and staff) or the University Registrar (students and alumni). If you have not yet taken these steps, please see the NetID FAQs.

If you have made the changes through the appropriate channels, they should show up in your account within 4-5 days. If you still have not seen any changes to your account by then, contact the IT Support Centre.

Once your legal name has been changed, you should be able to change the email alias that has been assigned to you:

  • Log into the NetID Profile Manager.
  • On the Home tab, click Email Alias from the list of options.
  • Your current email alias will be displayed.
  • If you wish to change your alias, click the link to the Address Request Form.
  • When completing the form, remember to indicate that you have legally changed your name.
  • Once you submit the request, you will be assigned a new alias based on your new name. Please note that these changes are manual and may take a day or two to complete.

Listserv Mailing Lists

Q. I activated my email alias and can no longer log into my mailing lists to read archives.

You need to set a password for your new email alias.

  • Go to the Mailing List Services home page at:
  • Click on the link titled: Set/Register Your Listserv Password located in Mailing List Management Forms section
  • Complete the web form. You will be sent an email confirmation request. Follow the instructions for confirming your password.

Note: For graduate students who manage mailing lists as an instructor or a TA, they can still log in using their List Owner email address and password previously set. Please contact the IT Support Centre at 613-533-6666, if you have any questions about this service for graduate students.

Q. I'm a grad student who is managing a mailing list as an instructor/TA. Should I use my email address or my email address to manage the list?

You can still log in using the email address and password that you registered as a list owner.

If you would like to use your email address, you can add it as a list owner and create a password for it.

ITServices recommends adding the new email alias rather than changing the current address to the new one. You can keep the passwords the same too.

Q. I am the Owner of a mailing list. Is there anything I should do?

Yes, there are several things ITServices recommends you do:

  • Add your new email address as a List Owner, set a Listserv personal password for it, and then test your ability to log in using your new email address. Do NOT delete your current NetID/List Owner email address. If you make a typo adding your new email address, you will not be able to log into your mailing list and you will have lost all access to your mailing list.
  • Keep your NetID as a Quiet List Owner on all University business-related mailing lists. (See the Listserv Owner's Manual: Defining List Owners for information on how to do this.) If there are problems with your mailing list, ITServices will contact the NetID. If there is no NetID, the list will be suspended and a note sent to any generic email alias, or non-Queen's List Owner email address.
  • For your convenience, you can make the Listserv password for your new email alias the same as the Listserv password for your current List Owner email address. When setting your password, please ensure that it is sufficiently secure. If you forget your Listserv password, you can always set a new one.
  • Your personal Listserv password is not your NetID (email) password and should never be set the same as your NetID password!