Information Technology Services
Information Technology Services

Groups FAQ

ITS has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.

Q. What are Office 365 Groups?

Office 365 Groups is a service that works with the Office 365 collaboration tools offered through Queen's University. It is not an application within itself but it does provide structure to group work done within other applications. You can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.

Q. Why did I receive an error message when trying to create a group?

When trying to create a group through Outlook on the Web (formerly known as Outlook Web App), you will receive a message: "Sorry, the ability to create groups has been turned off by the person who manages your email." Self-service group creation is available to current students, staff and faculty.

Q. Why don't I see my group listed when I try to create a Team?

Groups without hidden membership that are private can be connected to a Microsoft Team by an existing group owner, provided that a Team with the same name does not already exist. If you are not the group owner and/or if any of the aforementioned conditions do not exist then you will not be able to upgrade an existing group.

Q. The owner of the group has left, how does the group assign a new owner?

Please contact the IT Support Centre to make a request for new owner(s) to be added to an ownerless group.

Q. What is the difference between an Office 365 group and a distribution list?

A distribution list is a set of email addresses. You can use the distribution list to send an email message or meeting invitation to all the addresses at once. An Office 365 group includes a distribution list but also includes a shared: Inbox for group email communication Calendar for scheduling group meetings and events Library for storing and working on group files and folders OneNote notebook for taking project and meeting notes Planning tool for organizing and assigning tasks and getting updates on project progress When you join a group, your email address is automatically added to the distribution list and you gain access to all group information. You don't have to wait to see group email or view a shared document. You join, you have access to everything, from everywhere: in the cloud, on the desktop, or on a mobile device.

Q. Can Office 365 groups be used in an email client or only through the Outlook on the web?

Groups can be used though Outlook 2016 (Windows, Mac) as well as Outlook on the web. Compare Outlook Groups on All Platforms provides more details.

Q. How do I add an Office 365 Groups calendar to my Outlook calendar pane?

Office 365 Groups will appear in the Mail section of Outlook. The Group calendar will open in a new window after clicking on the Group's Calendar button. However, if you want the Group calendar to show up in your Calendar Navigation pane, you need to add the group to Favorites (right click on the group and then choose 'Add to Favorites'). Once you do this, the group Calendar will show on the Calendar Navigation pane at the bottom of the My Calendars group.

Q. Is there a limit to the number of members in a group?

Groups can include hundreds of members, but there are limits. Groups with more than 1,000 members might notice delays when accessing the calendar and conversations.

Q. How do I restore a deleted Office 365 group?

To request the recovery of a deleted group, please contact the IT Support Centre within 30 calendar days from the date of deletion. Recovery of deleted groups beyond 30 days is not possible.

Last Updated: August 13, 2018