OneDrive for Business

NOTICE: OneDrive for Business sync client support for Mac OS X Yosemite 10.10 and Mac OS X El Capitan 10.11 is ending on February 1, 2019. To learn more, please refer to OneDrive for Business FAQ.

OneDrive for Business is an integral part of Microsoft Office 365: Queen's chosen suite of collaboration tools, where you can securely store, share, and sync your work files across all your devices, and access them from anywhere, at any time, both online and offline.

Benefits:

• Securely store all your files
• Create, upload, and edit files from your desktop, browser, or mobile devices
• Collaborate in real time and easily share files with other Queen's users
• Sync files across supported devices and access them from anywhere, at any time, both online and offline
• Quickly find your files and documents through intelligent search
• Access to Office Online (web-based versions of Excel, Word, PowerPoint, OneNote and Outlook)
• 5 TB of storage space per user for your work files

Getting Started

Who Can Have It?

• OneDrive for Business is part of the Office 365 suite of web-based (cloud) services available to all current students, staff and faculty of Queen's University with an active Queen's NetID@queensu.ca email account
• Alumni and retired staff and faculty are not eligible for this service

Are There Any Costs?

• OneDrive for Business is part of Office 365 service and provided at no cost to eligible users
• Users are responsible for any personal ISP/cellular arising data charge

How Do I Get It?

• OneDrive for Business can be accessed from the Apps launcher in the Office 365 Portal, https://office.com/signin
• On-premise exchange users can access their OneDrive for Business account at: https://queensuca-my.sharepoint.com
• OneDrive for Business can also be accessed using mobile apps
• OneDrive for Business is also supported by sync clients for Windows and Mac OS

What if I Leave Queen's?

• Please see the Office 365 section of the Service Termination Dates page for details on when service will be discontinued following departure from Queen's

Additional Information

To see a comparison of OneDrive for Business and other storage options see the  File Storage & Sharing Services Comparison web page.

Supported Platforms

• OneDrive for Business is designed to work on the web and OneDrive for Business on mobile devices (see Mobile App availability).

Supported Browsers

• OneDrive for Business is designed to work with the current or immediately previous versions of Internet Explorer or Firefox, or the latest version of Chrome or Safari. For more information, see Office 365 system requirements

Mobile App availability

• OneDrive for iOS
  • Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
• OneDrive for Android
  • Android 4.0 or later
• Windows phone

Sync Clients

• OneDrive for Business sync client lets you connect and sync files from your OneDrive for Business account. 
  • Sync Client for Windows
  • Sync Client for Mac

Limits

• In addition to restrictions and limitations when you sync files and folders, the syncing of the following file types has been blocked:
  • .wncry
  • .wcry
  • .no_more_ransomware
  • .adobe
  • .nozelesn

FilesRestore

• Files Restore is a complete self-service recovery solution that allows administrators and end users to restore files from any point in time during the last 30 days. For more information, refer to Microsoft's support article: Restore Your OneDrive​
  Limitations​:
  • Files Restore uses version history and the recycle bin to restore OneDrive, so it's subject to the same restrictions as those features. When version history is turned off, Files Restore won’t be able to restore files to a previous version. For information about versioning settings, see Enable and configure versioning for a list or library.
  • Deleted files can’t be restored after they’ve been removed from the site collection recycle bin—either by manual delete or by emptying the recycle bin.
  • If you upload a file or folder again after deleting it, Files Restore will skip the restore operation for that file or folder.

External Sharing

• Sharing is permitted with authenticated external users and using anonymous access links.
  • External users must accept sharing invitations using the same account that the invitations were sent to.
  • External users cannot share items they don't own.
  • Anonymous access links allow recipients to view files and folders.

Accessibility

• Office 365 provides features that are accessible and usable for people who have special needs or disabilities.  For more information, visit: Microsoft's Accessibility in Office 365
• The Queen's Accessibility Hub is a central online resource for accessibility at Queen's and has information and developed a series of "How-to Guides" to assist faculty, staff, and students create an accessible learning environment across the university

Availability

Please refer to the Microsoft Office 365 service page for details on service availability.

Service Level Objective

Please see the links below for Service Level Objectives:

• Service Interruption and Restoration

Governing Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

• Electronic Information Security Policy Framework
• Freedom of Information and Protection of Privacy Act

Help & Support

ITS can help with ...

• Tutorials
• FAQ

Or, contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the Online Help Form.

Last Updated:  May 7, 2019