Information Technology Services
Information Technology Services
IT Services is migrating content about our services from the IT Services website to our service request platform, ServiceNow. The content on this webpage is no longer maintained and is not up to date. It is now located in our Knowledge Base within our Service Portal.


OneDrive for Business

OneDrive for Business is an integral part of Microsoft Office 365: Queen's chosen suite of collaboration tools, where you can securely store, share, and sync your work files across all your devices, and access them from anywhere, at any time, both online and offline.


  • Securely store all your files
  • Create, upload, and edit files from your desktop, browser, or mobile devices
  • Collaborate in real time and easily share files with other Queen's users
  • Sync files across supported devices and access them from anywhere, at any time, both online and offline
  • Quickly find your files and documents through intelligent search
  • Access to Office Online (web-based versions of Excel, Word, PowerPoint, OneNote and Outlook)
  • 5 TB of storage space per user for your work files
NOTE: OneDrive for Business is different from OneDrive, which is intended for personal storage separate from your workplace. OneDrive for Business is also different from your Microsoft 365 group team site, which is intended for storing team or project-related documents. Larger units, such as departments or labs, can set up their file storage using Windows File Service or SharePoint Online.

Getting Started

Who Can Have It?

  • OneDrive for Business is part of the Office 365 suite of web-based (cloud) services available to all current students, staff and faculty of Queen's University with an active Queen's email account
  • Alumni and retired staff and faculty are not eligible for this service
  • Sponsored/departmental accounts are not eligible to use this service.

Are There Any Costs?

  • OneDrive for Business is part of Office 365 service and provided at no cost to eligible users
  • Users are responsible for any personal ISP/cellular arising data charge

How Do I Get It?

What if I Leave Queen's?

  • Please see the Office 365 section of the Service Termination Dates page for details on when service will be discontinued following departure from Queen's

Additional Information

To see a comparison of OneDrive for Business and other storage options see the  File Storage & Sharing Services Comparison web page.

Supported Platforms

  • OneDrive for Business is designed to work on the web and OneDrive for Business on mobile devices (see Mobile App availability).

Supported Browsers

  • OneDrive for Business is designed to work with the current or immediately previous versions of Internet Explorer or Firefox, or the latest version of Chrome or Safari. For more information, see Office 365 system requirements

Mobile App availability

Sync Clients


  • Files Restore is a complete self-service recovery solution that allows administrators and end users to restore files from any point in time during the last 30 days. For more information, refer to Microsoft's support article: Restore Your OneDrive​
    • Files Restore uses version history and the recycle bin to restore OneDrive, so it's subject to the same restrictions as those features. When version history is turned off, Files Restore won’t be able to restore files to a previous version. For information about versioning settings, see Enable and configure versioning for a list or library.
    • Deleted files can’t be restored after they’ve been removed from the site collection recycle bin—either by manual delete or by emptying the recycle bin.
    • If you upload a file or folder again after deleting it, Files Restore will skip the restore operation for that file or folder.

External Sharing

  • Sharing is permitted with authenticated external users and using anonymous access links.
    • External users must accept sharing invitations using the same account that the invitations were sent to.
    • External users cannot share items they don't own.
    • Anonymous access links allow recipients to view files and folders.


  • Office 365 provides features that are accessible and usable for people who have special needs or disabilities.  For more information, visit: Microsoft's Accessibility in Office 365
  • The Queen's Accessibility Hub is a central online resource for accessibility at Queen's and has information and developed a series of "How-to Guides" to assist faculty, staff, and students create an accessible learning environment across the university


Please refer to the Microsoft Office 365 service page for details on service availability.

Service Level Objective

Please see the links below for Service Level Objectives:

Governing Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

ITS can help with ...

Or, contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the Online Help Form.

Last Updated:  Aug 14, 2019