Information Technology Services
Information Technology Services

Skype for Business


NOTICE: Skype for Business Online will be retired by Microsoft on July 31, 2021. It is recommended that you use Microsoft Teams as your primary client for communications in Office 365. Microsoft has brought Skype for Business Online features and functionality into Teams, and Teams is ready to meet your messaging, meeting and calling needs.

Skype for Business is a communications and collaboration platform that brings together an experience inspired by the look and feel of Skype with enterprise-grade security, compliance and control. It includes presence, IM, voice and video calls, and online meetings. Since it is built right into Microsoft Office, initiating chats, voice and video calls and meetings is an integrated experience within Office.

Learn more about Skype for Business

Getting Started

Who Can Have It?

  • Skype for Business is available to all current students, staff and faculty of Queen's University with an active Queen's  email account 
  • Alumni and retired staff and faculty are not eligible for this service

Are There Any Costs?

  • This service is provided at no cost to eligible users
  • Users are responsible for any personal ISP/cellular arising data charges 

How Do I Get It?

  • To download and install Skype for Business, log into the Office 365 Software Portal or select the "Office 365 Software Portal" tile from the Office 365 app launcher.

What if I Leave Queen's?

  • Please see the Service Termination Dates page for details on when service will be discontinued following departure from Queen's

Additional Information

Please note: Skype for Business is not a formal form of communication and not meant to take the place of email or other types of official correspondence used for conducting university business. 

Mobile App availability

Dial-in Conferencing

  • Queen's Skype for Business does not support dial-in conferencing or 'join-by-phone' functionality.
  • Users can join audio/video using a desktop computer or mobile device, such as a laptop, tablet or mobile phone. It is recommended that you check your audio and video device options before joining a meeting or making a call.

Communicating with External Users

  • Queen's Skype for Business users can communicate with Skype (consumer) users, but are unable to communicate with external Skype for Business users except for those at educational institutions that have been added to an allowed domain list.
  • If you would like to be able to communicate with Skype for Business users at other educational institutions, you can submit your request for review and consideration by contacting the IT Support Centre.


  • Office 365 provides features that are accessible and usable for people who have special needs or disabilities.  For more information, visit: Microsoft's Accessibility in Office 365
  • The Queen's Accessibility Hub is a central online resource for accessibility at Queen's and has information and developed a series of "How-to Guides" to assist faculty, staff and students create an accessible learning environment across the university


Please refer to the Microsoft Office 365 service page for details on service availability.

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

ITS can help with ...

Or, contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the Online Help Form.

Last Updated: February 19, 2020