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StaffHub FAQ

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NOTICE: Microsoft StaffHub to be retired.  Microsoft is building StaffHub capabilities, including schedule and task management, into the now available Microsoft Teams Shifts app. Starting on April 1, 2019, Microsoft StaffHub will be removed from the Apple App Store, Google Play Store, and all other points of access. Current users will still be able to use the service until October 1, 2019, however no additional features will be made available.  Users planning to use or currently using Microsoft StaffHub are encouraged to make the switch to Shifts in Microsoft Teams. To learn more, refer to Microsoft's article - Microsoft StaffHub to be retired.

ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.


Q. What is Microsoft StaffHub?

Microsoft StaffHub is an employee scheduling solution that allows workers and their managers to use their devices to plan their work day. StaffHub allows managers to create, update, and manage shift schedules while also allowing employees to view their upcoming shifts, see who they're working with, and request to swap shifts if needed.To learn more, please visit the StaffHub service page.

Q. Does StaffHub use Office 365 Groups?

Yes. Every time a manager creates a team in StaffHub, the app auto-provisions an Office 365 group. It adds all of the team members to the group.

Q. Which devices or platforms is StaffHub available on?

Microsoft StaffHub is currently available on the Web, iOS and Android

Q. Which browser versions does the web app work on?

StaffHub works on the latest versions of Microsoft Edge, Internet Explorer, Google Chrome, Firefox and Safari.

Q. Are there differences between the StaffHub web app and mobile apps?

For Firstline Workers, there are differences in what can be done in the Web app vs. the mobile apps. For Firstline Managers, the web app is used to create Teams, add team members, build and publish schedules, and share content with the team. Team Managers can use the mobile app to approve requests and send quick messages to the team.

Q. Which languages is Microsoft StaffHub available in?

Microsoft StaffHub is available in the following languages: Chinese-Simplified, English (U.S.), Spanish, Russian, Japanese, French, Brazilian-Portuguese, German, Korean, Italian, Chinese-Traditional, Dutch, Turkish, Swedish, Danish. Microsoft plans to add support for additional languages in the future.

Q. How do I create a StaffHub Team?

StaffHub managers can create a StaffHub Team by navigating to the StaffHub site via the app launcher or at https://staffhub.office.com. If it is your first time on the site, you will be prompted to create a team. If you already have a StaffHub Team, you can create a new one by selecting your icon in the top right corner and selecting Create a Team from the dropdown menu. You will then be prompted by StaffHub on how to complete your team. More information on creating and managing StaffHub Teams can be found in the Microsoft support article, Getting started with Microsoft StaffHub.

Q. How do I swap a shift?

To swap a shift you must first access your StaffHub through the mobile app. Once you have the app open and have logged in, follow the Microsoft Tutorial, How Employees can Swap Shifts, to request a swap. Your request must be approved by both the member you requested to swap with, as well as the manager in charge of your schedule, in order for you swap to be complete.

Q. Can I print my schedule?

Yes, a StaffHub schedule can be printed. Please refer to the Microsoft support article, Print your StaffHub schedule, for more information.

Q. Can shift schedule information be exported?

Shift schedule information can be exported to a .csv file from within the web app.

Last Updated: April 8, 2019