Information Technology Services
Information Technology Services
IT Services is migrating content about our services from the IT Services website to our service request platform, ServiceNow. The content on this webpage is no longer maintained and is not up to date. It is now located in our Knowledge Base within our Service Portal.


Microsoft Stream

Microsoft Stream is an enterprise video service where you can upload, view, and share videos across Queen's Office 365. You can share recordings of classes, meetings, presentations, training sessions, or other videos. Videos can be uploaded on their own and shared individually, or to a chosen group or channel for members to have access to.

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Stream uses Microsoft 365 groups and users should review the Microsoft 365 Groups Service page and Groups Guidelines before getting started with Stream.

Getting Started

Who Can Have It?

  • Microsoft Stream is part of the Office 365 suite of cloud-based services available to all current students, staff and faculty of Queen's University with an active Queen's email account.
  • Alumni and retired staff and faculty are not eligible for Stream.

Are There Any Costs?

  • Stream is part of Office 365 service and provided at no cost to eligible users
  • Users are responsible for any personal ISP/cellular arising data charges

How Do I Get It?

How Do I Delete a Stream Group?


WARNING: When you delete a Stream group, you are permanently deleting the Microsoft 365 Group.
Deletion will remove all group conversations, email messages, files, calendars, and any other related information. If you would like to delete a group, please see Edit and manage a Stream group.

What if I Leave Queen's?

  • Please see the Office 365 section of the Service Termination Dates page for details on when service will be discontinued following departure from Queen's

Additional Information

Supported Platforms

Supported Browsers

  • Microsoft Stream supports Microsoft Edge, Internet Explorer 11, and the current versions of Chrome, Firefox, and Safari. For more information, see Office 365 system requirements

Supported formats


  • Uploaded videos per user: 5000
  • Channels created per user: 1000
  • Video size: 50 GB
  • Thumbnail size per file: 4 MB
  • Text Track/Subtitle size: 2 MB
  • Please visit the Limits section of the Microsoft 365 Groups service page for more information on group limitations

Mobile App availability


  • Office 365 provides features that are accessible and usable for people who have special needs or disabilities.  For more information, visit: Microsoft's Accessibility in Office 365
  • The Queen's Accessibility Hub is a central online resource for accessibility at Queen's and has information and developed a series of "How-to Guides" to assist faculty, staff, and students create an accessible learning environment across the university


Service Level Objective

Please see the links below for Service Level Objectives:

Governing Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

ITS can help with ...

Or, contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the Online Help Form.

Last Updated: February 14, 2021