Information Technology Services
Information Technology Services
IT Services is migrating content about our services from the IT Services website to our service request platform, ServiceNow. The content on this webpage is no longer maintained and is not up to date. It is now located in our Knowledge Base within our Service Portal.



Microsoft Teams is the new chat-based workspace in Office 365.  Teams are built on four core promises: chat for today’s teams, a hub for teamwork, customization options and security teams trust.  Check out the Microsoft Teams Interactive Demo!

info icon

Microsoft Teams uses Microsoft 365 groups and users should review the Microsoft 365 Groups Service page and Groups Guidelines before getting started with Teams.

Getting Started

Who Can Have It?

  • Teams is part of the Office 365 suite of cloud-based services that is available to all current students, staff and faculty of Queen's University with an active Queen's email account
  • Alumni and retired staff and faculty are not eligible to create Teams

Are There Any Costs?

  • Teams is part of Office 365 service and provided at no cost to eligible users
  • Users are responsible for any personal ISP/cellular arising data charges

How Do I Get It?

How to access a Team?

How Do I Discontinue It?

How Do I Delete a Team?


WARNING: When you delete a Team, you are permanently deleting the group.
Deletion will remove all team chats, group conversations, email messages, files, calendars, and any other related information. If you would like to delete a team, please see Delete a team

What if I Leave Queen's?

Additional Information

External Sharing

  • If you're working with vendors, researchers, clients, or customers outside of Queen's University, you might want to give them access to your Microsoft Team or to specific files and folders, options include:
    • Guest access: The guest access feature gives Teams owners the ability to include people from outside of Queen's University in a Microsoft Team. Once added, guests can collaborate with Team members and have access to group conversations, files, calendar invitations, and the group notebook. For more information, including guest capabilities, refer to Microsoft's support article: Add guests to a Team in Teams. Note: Guests must have an Office 365 work or school account. If the guest doesn’t yet have a Microsoft account associated with their email address, they will be directed to create one for free.
    • Anonymous sharing: Anonymous sharing links are enabled for Microsoft Teams. Team members can create a link that anyone can use to access (view-only) a document or folder, even if they're not logged in to Office 365. For more information on sharing links, refer to Microsoft's support article: Sharing files and folders

Storage Quota

Supported Platforms

Supported Browsers

  • Teams is designed to work with supported browsers which include: Internet Explorer 11+, Microsoft Edge 12+, Chrome 51.0+, and Firefox 47.0+.   Teams is not supported in Safari.  Users trying to open the Microsoft Teams web client on Safari will be directed to download the desktop client.
  • Meetings are supported on Edge RS2 and Chrome 59 or later. Meetings are not supported in Firefox and Internet Explorer 11.  Users who try to join a meeting on Firefox or IE11 will be directed to download the Teams desktop client. (Refer to: Web client for more information).

Desktop Client

Mobile App availability


  • Members per Team:  5,000 (max limit)
  • Number of teams a user can create: 250
  • Number of channels per team: 200
  • Size of imported Office 365 distribution lists and security groups: 3,500
  • Please visit the Limits section of the Microsoft 365 Groups service page and/or Microsoft's Limits and Specifications for Microsoft Teams for more information


  • Office 365 provides features that are accessible and usable for people who have special needs or disabilities.  For more information, visit: Microsoft's Accessibility in Office 365
  • The Queen's Accessibility Hub is a central online resource for accessibility at Queen's and has information and developed a series of "How-to Guides" to assist faculty, staff, and students create an accessible learning environment across the university


Please refer to the Microsoft Office 365 service page for details on service availability

Service Level Objective

Please see the links below for Service Level Objectives:

Governing Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

ITS can help with ...

Or, contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the Online Help Form

Last Updated: February 11, 2021