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Information Technology Services
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Teams provides several apps published by Microsoft and by third parties to engage users, support productivity, and integrate commonly used services into Teams.

About Teams apps

Learn more

Teams app capabilities

An app may feature one or more of the following capabilities:

Tabs for embedded web experiences

  • Tabs in Microsoft Teams allow users to display rich interactive web content, allowing users to view entire third-party services within Microsoft Teams. A tab opens in a separate Microsoft Teams window as an iFrame which is hosted in Teams.
  • Tabs allow team members to access services and content in a dedicated space within a channel or in a chat. This lets the team work directly with tools and data, and have conversations about the tools and data, all within the context of the channel or chat.
  • Owners and team members can add tabs to a channel, private chat, and group chat to help integrate their cloud services. Tabs can be added to help users easily access and manage the data they need or interact with the most.

Connectors for programmed messaging and notifications

  • Connectors in Microsoft Teams keep your team current by delivering content and service updates directly within the chat stream of a channel within the Team. Connectors allow users to subscribe to receive notifications and messages from your web services.
  • Any member of a team can connect their team to third-party services with the connectors if the team permissions allow, and all team members are notified of activities from that service. Connectors will continue to function even after the member who has initially setup the connector has left. Any team member with the permissions to add\remove can modify connectors setup by other members.

Messaging extensions for task-oriented interactions

  • Messaging extensions allow users to interact with your web service through buttons and forms in the Microsoft Teams client. They can search, or initiate actions, in an external system from the compose message area, the command box, or directly from a message. You can then send the results of that interaction back to the Microsoft Teams client, typically in the form of a richly formatted card.

Bots for conversation-based interactions

  • Bots are automated programs that respond to queries or give updates and notifications about details users find interesting or want to stay informed about.
  • Bots allow users to interact with cloud services such as task management, scheduling, and polling in a Teams chat. Bots in Microsoft Teams can be part of a one-to-one conversation, a group chat, or a channel in a Team. Teams supports bots in private chats and channels. Conversational bots allow users to interact with your web service through text, interactive cards, and task modules.

Teams app availability

First-party apps

Select apps which are built for Teams by Microsoft ('first-party apps', e.g. Bookings, Shifts, Microsoft Lists, etc.) and available for installation by users can be browsed in the Teams app store. By using these apps, you agree to Microsoft's Privacy policy and Terms of use.

Third-party apps

Apps published by third parties ('third-party apps') are disabled and not generally available to users. Use of these apps generally requires registration on the vendor’s website and acceptance of the vendor’s terms of use, in certain cases, the user may purchase a subscription or license from the vendor to have access to the app’s full functionality. Along with considerations about usability and functionality of each third-party app, the permission and risk profiles of any third-party app need to be considered before using in Microsoft Teams. To learn more about the risks of using Office 365 third-party add-ins, check out the University of Guelph's InfoSec blog post, Office 365 Add-ons are Risky!

While the Queen’s offering of Microsoft Teams allows users to install select first-party apps published by Microsoft, only authorized third-party apps are available for users to install through the Teams app store.

Third-party apps that can be installed by users in Microsoft Teams

App Name Publisher App Capabilities Availability Additional Information
Zoom Zoom Video Communications, Inc. Bot, Messaging Extension Available for installation through Teams app store or Zoom Marketplace

Zoom for Microsoft Teams
Zoom Privacy Policy
Zoom Terms of Use

How to request a third-party app for use within Microsoft Teams

If there is a third-party app that you would like to request for use within Microsoft Teams, please contact the IT Services Business Relationship Management team. Along with considerations about usability and functionality of each third-party app, the permission and risk profiles of the third-party app needs to be considered before IT Services will make it available for use in Microsoft Teams. All Teams third-party apps will be subject to the Security Assessment Process.

Support for Teams apps

Third-party apps are not considered by IT Services to be institutional offerings unless otherwise stated. Enabled third-party apps are provided to the University community "as is" and information and support for these third-party apps is to be found at each application's website. Many apps offer additional features that are available via paid subscription. When IT Services does enable an app, only the basic version of the app is enabled, and subscription to the paid features of an app is a private financial transaction between the individual user of the app and the app vendor.

Last Updated: April 4, 2021