ITS

Information Technology Services
Information Technology Services

Teams Audio Conferencing

With Audio Conferencing, participants can use a regular phone to take part in Teams meetings—either by dialing in to the meeting from their phone or by using dial-out functionality from within the meeting. Calling in to a Teams meeting can be a better option than using the Microsoft Teams app on a computer or mobile device when internet connectivity is limited or unavailable.

Getting Started

Who Can Have It?

  • Faculty
  • Staff
  • Sponsored and student staff accounts may be eligible upon request. Contact the the IT Support Centre to inquire.

Are There Any Costs?

  • This service is provided at no cost to eligible users.
  • Long distance charges may apply for dial-in users depending on their home/cellular plan.

How Do I Get It?

  • Meeting organizers who are enabled for enabled Audio Conferencing will automatically see dial-in information added to their Teams meetings.

How Do I Discontinue It?

  • The Teams Audio Conferencing feature will remain active for eligible users until departure from Queen’s.

What if I Leave Queen's?

  • Please see the Office 365 section of the Service Termination Dates page for details on when service will be discontinued following departure from Queen's.

Teams Service Information

  • Teams audio conferencing is an add-on feature to Microsoft Teams service offering at Queen's. Refer to the Microsoft Teams service page for additional information, including details on service availability, objectives, and governing policies.

Additional information

Dial-in numbers

Teams audio conferencing supports dial-in using local (toll) numbers. Toll-free numbers are not available. Local dial-in numbers, and also in some cases international dial-in numbers from the country where your organization is located, can be accessed through the Local numbers link in the Teams meeting invite.

Screen capture of the previous step

Supported dial-pad commands

  • *6 (Mute/unmute)
  • *1 (Plays the descriptions of dial-pad commands that are available)

How-to information for meeting organizers

How to join a Teams meeting, as an organizer, using a dial-in number

If you, as the meeting organizer, need to join the meeting using a phone, you will need to input your unique Audio Conferencing PIN to start the meeting (if you do not know your PIN, you can reset it).

  1. Open the meeting invitation, and, under the Join Microsoft Teams meeting link, note the Toll number and Conference ID. You can also select Local numbers link in the invitation to see if dial-in numbers are available for your current location.

    Screen capture of the previous step

  2. Dial one of the numbers listed, and, when prompted to do so, enter the conference ID, followed by the pound key (#).

  3. After you hear the prompt that begins “If you’re the meeting organizer...", press the star key (*) and enter your audio conferencing PIN, followed by the pound key (#).

How to reset your audio-conferencing PIN

  1. Click or tap on the Reset PIN link in the Teams meeting invite or sign in to: https://mysettings.lync.com/pstnconferencing. Note: if you encounter a blank page after signing in, try access using a private browsing session (e.g. Incognito, InPrivate).

    Screen capture of the previous step

  2. Click or tap Reset PIN.
    Screen capture of the previous step

  3. Your new PIN will be displayed on the page.

If you require assistance resetting your PIN, contact the IT Support Centre to have an administrator perform the reset.

How to change lobby settings for dial-in participants

By default, all participants that join the meeting via dial-in will be placed in the lobby and will listen to music on hold. If you prefer to have participants join the meeting without waiting in the lobby, enable Always allow callers to bypass the lobby through Meeting Options.
Screen capture of the previous step
Screen capture of the previous step

If the dial-in participant is the first to join the meeting and they are allowed to bypass the lobby, they will be able to start the meeting without the organizer present.

How to dial out from a Microsoft Teams meeting so other people can join it

As the meeting organizer, you can dial out using the Teams app to let other people join the same meeting using their phones. You can dial out only if you join a meeting using Teams and have been enabled for audio conferencing.

  1. In the meeting, use the Add people option to dial out to a phone number.

  2. Enter the full phone number, including the country/region code in the Invite someone or dial a number box. Note: Extension numbers are not supported.
    Screen capture of the previous steps

How-to information for dial-in participants

How to join a Teams meeting using your phone

  1. Open the meeting invitation, and, under the Join Microsoft Teams meeting link, note the Toll number and Conference ID. You can also select Local numbers link in the invitation to see if dial-in numbers are available for your current location.

    Screen capture of the previous step

  2. Dial one of the numbers listed, and, when prompted to do so, enter the conference ID, followed by the pound key (#).

  3. After several seconds you will hear the prompt that begins “If you’re the meeting organizer...”. You may then be placed in the lobby on hold until admitted to the meeting.

How to join a Teams meeting using your phone in Microsoft Teams

If you would like to join a Teams meeting but use your phone for microphone and speaker while you watch the meeting on your device, click Join to join a meeting, and then click Phone audio on the Choose your audio and video settings screen.
Screen capture of previous step

Let the Teams meeting call you

On the Use phone for audio screen, enter your phone number, and click Call me. The meeting will call the user and joins them to the meeting.
Screen capture of the previous step

Dial in manually

Another way to join is to dial in directly to the meeting. On the Use phone for audio screen, click Dial in manually.  
Screen capture of the previous step

Dial in using the local toll number or select from a list of phone numbers.
Screen capture of the previous step

How to request that the meeting organizer call you during a meeting

If you experience audio issues when using your computer during a meeting, you can easily switch to using a phone for audio. Teams detects when an audio or device issue occurs and redirects the user to use their phone by displaying a Call me back option.

Here is an example of the message and the Call me back options that's displayed when Teams doesn't detect a microphone.
Screen capture of the previous step

Last Updated: July 8, 2020