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Teams Calls

Calls are at the core of what you can do in Teams. With many calling options and useful features at your disposal, you can communicate with people or groups in familiar ways. Teams includes a Calls button in the left rail to allow users to make calls to other Teams users. Users licensed with Microsoft Teams will be able to make and receive calls from one Teams app to another Teams app. Making and receiving calls to and from landlines and mobile phones on the public switch telephone network (PSTN) in Teams is not currently available at Queen’s.

To learn more about call actions, check out Four things to know about calls in Microsoft Teams.


Making a call

There are many ways to make a call in Teams. Wherever you are in Teams, you can start a call with someone (or a group of people) by selecting either Video call or Audio call . Any call can be a video call or an audio-only call.

Turn a chat into a call

With one click, you can make any chat into a call in Teams. When you are in a chat, select Video call or Audio call in the upper-right corner of the app. The person you are chatting with (or the people, if it's a group chat) will receive a call from you.
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Use the command box

At the top of the Teams app, type "/call" in the box and then enter a name or number. When you make your selection, the call will begin automatically begin.

In this way, you can quickly find people or groups and make a call to them.
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Hover over someone's profile picture

Throughout the Teams app, you will find profile pictures of people you're connected with (sometimes people choose avatars or you might just see their initials).

At any time, you can mouse over a profile picture and you will see options to make a video or an audio-only call to that person. Choose one of those options and your call will begin.
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Make a call from Calls

You can also call another Team’s user through the Calls button.

Type a name

  1. Type a name or select from recent contacts under Make a call.
  2. Start the call by selecting either Video call or Audio call button.
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Dial a phone number

Users must have Microsoft Phone System licenses to make calls to landlines and mobile phones (PSTN) numbers. This feature is only available those participating in the Teams Telephony pilot program.

  1. To dial a number from Teams, go to Calls, click Dial a number. Enter the number of the person you want to reach by using the dial pad.
  2. Click Call.
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Answering a call

To answer a call just select Video call or Audio call when prompted. When someone calls you, you will get a notification that lets you accept or decline the call.
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Learn more about making and managing calls


Configure and check voicemail in Teams

Teams desktop client/web

Configure voicemail and record a greeting

  1. In Teams, click your Profile Picture at the top of the app, then Settings.
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  2. Click Calls.
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  3. In the Call answering rules section, verify are set to go to voicemail under that go unanswered under If unanswered.
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  4. In the Voicemail section, click Configure voicemail.
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  5. To record a new voicemail greeting, click Record a greeting to call your voicemail and follow the audio prompts to record your message.
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Adjust voicemail settings

There are many call settings you can personalize in Teams. To change your voicemail settings, click your profile picture, then Settings > Calls. In the Voicemail section, click Configure voicemail. That is where you will find all your voicemail settings.

Call answer rules

To change how calls are handled once they reach your voicemail, go to Call answer rules.
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By default, Teams will play your voicemail greeting and allow the caller to record a message. You have some other options, though:

  • Let the caller record a message.
  • Let the caller record a message or be transferred to someone else.
  • End the call without playing your greeting.
  • Play your greeting and end the call.
  • Transfer the call to someone else.

If you choose an option that includes transferring the call, set the name or number where you want your calls to go under Where should they be transferred?

Default greeting language

Change your default greeting language by selecting the language you want under Greeting language.
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Text-to-speech voicemail greeting

To use a text-to-speech voicemail greeting, type one in Your custom greeting under Text-to-speech customized greeting.
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Note: If you've recorded a greeting, it'll override the text-to-speech option.

Out of office voicemail greeting

Type your out of office greeting in Your custom out of office greeting under Text-to-speech customized greeting, then choose when you would like it to play under Out of office greeting.
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For full instructions on how to personalize your call settings, refer to the Microsoft article Manage your call settings in Teams.

Check your voicemail

  1. Open Microsoft Teams, on the left side menu, click Calls.
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  2. Click Voicemail.
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  3. Select a voicemail in your list.
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  4. Use the playback controls to listen to the recording or read a transcript (if available).
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Note: If you do not have any voicemail messages, the following will be displayed.
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For more information on checking your voicemail, refer to the Microsoft article Check your voicemail in Teams and/or Use a screen reader to check your voicemail in Microsoft Teams.

Voicemail delivery to mailbox

  • For phone system users, when someone leaves a voicemail message, the voicemail is delivered to the user’s mailbox as an email message attachment (.mp3 audio file) and transcript (if available).
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  • When you delete this voicemail email, it will also delete the voicemail from Microsoft Teams. Likewise, if you delete the voicemail from Teams, it will also remove it from your mailbox.

Teams mobile app

Record a greeting using the Teams mobile app

Note: the ability to record a greeting using the Teams mobile app may not be available to all users, if you do not see the option to Change voicemail greeting, please use the Teams desktop client to record a greeting.

  1. In the Teams app, tap the Menu.
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  2. Tap Settings.
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  3. Tap Calling.
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  4. Tap Change voicemail greeting to call your voicemail and follow the audio prompts to record your message.
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Check your voicemail using the Teams mobile app

  1. Tap More.
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  2. Tap Calls.
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  3. Tap the Voicemail tab.
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  4. Select a voicemail from the list to listen to the voicemail or read the transcript.
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Last Updated: February 7, 2021