Information Technology Services
Information Technology Services

Teams FAQ

ITS has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.

Q. Why don't I see my group listed when I try to create a Team?

Groups without hidden membership that are private can be connected to a Microsoft Team by an existing group owner, provided that a Team with the same name does not already exist. If you are not the group owner and/or if any of the aforementioned conditions do not exist then you will not be able to upgrade an existing group.

Q. Is there a limit to the number of members in a team?

Teams, like Office 365 Groups can include hundreds of members, but there are limits. Teams with more than 1,000 members might notice delays when accessing the calendar and conversations. The maximum limit is 2500 members in a Team.

Q. Are files and folders consistent across Teams and associated Groups?
Yes. As a new Channel is created in a Team, a folder with the Channel name is created in the OneDrive for Groups view. Teams do not have the ability to see the root folder of OneDrive Group. You can move the data into the appropriate Channel folder if you want the files to be available in Teams. Note that the default Channel for a team is called “General”.
Q. How do I restore a deleted Microsoft Team ?

To request the recovery of a deleted Team (Office 365 Group), please contact the IT Support Centre within 30 calendar days from the date of deletion. Recovery of deleted Team beyond 30 days is not possible.

Last Updated: August 13, 2018