ITS

Information Technology Services
Information Technology Services

Teams FAQ

ITS has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.


Q. Why don't I see my group listed when I try to create a Team?

Groups without hidden membership that are private can be connected to a Microsoft Team by an existing group owner, provided that a Team with the same name does not already exist. If you are not the group owner and/or if any of the aforementioned conditions do not exist then you will not be able to upgrade an existing group.

Q. Is there a limit to the number of members in a team?

Teams, like Office 365 Groups can include hundreds of members, but there are limits. Teams with more than 1,000 members might notice delays when accessing the calendar and conversations. The maximum limit is 2500 members in a Team.

Q. Are files and folders consistent across Teams and associated Groups?

Yes. As a new Channel is created in a Team, a folder with the Channel name is created in the OneDrive for Groups view. Teams do not have the ability to see the root folder of OneDrive Group. You can move the data into the appropriate Channel folder if you want the files to be available in Teams. Note that the default Channel for a team is called “General”.

Q. How do I restore a deleted Microsoft Team ?

To request the recovery of a deleted Team (Office 365 Group), please contact the IT Support Centre within 30 calendar days from the date of deletion. Recovery of deleted Team beyond 30 days is not possible.

Q. Can I use Microsoft Teams to create a recording?

Teams does support meeting recordings. We recommend that you use an alternate method for creating non-meeting recordings, but if you do not have software to create recordings, you can also use Microsoft Teams to capture audio, video, and/or screen sharing activity outside of your meetings. The recording happens in the cloud, and is saved to Microsoft Stream, so you can store and share it securely.

To create a recording using Teams we recommend that you use the Teams desktop client for the best experience.  You can also use a supported browser, but some options may not be available.

Select Calendar on the left side of Teams app, then select Meet now in the upper right corner. 
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If you are using a supported web browser, you may be asked to allow your browser to use your camera and microphone.  Select Allow.

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You'll have a chance to set a few things up before you start your recording, as shown in the following image. Give it a (1) title, choose whether you want to use (2) video by turning your camera on/off using the camera toggle, (3) pick your preferred audio source by selecting Devices, (4) unmute/mute your microphone to capture audio by using the microphone toggle. When you're ready, select (5) Join now.
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Once you have joined the meeting and have your audio and video settings configured, you are now ready to record.  To start the recording, move your cursor in the meeting window to show the Meetings control bar, select More actions (...) button. From the menu, select Start recording. 

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A recording notice will display at the top of the meeting window and you may see a notice that your recording will be saved in Microsoft Stream.

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If you would like to Share content in your recording, such as your screen, a specific application, a PowerPoint presentation, whiteboard, and so on, then select Share from the Meeting control bar. 

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You can then select what you would like to share from the Share tray.  Refer to Microsoft's article: Share content in a meeting in Teams for details on all the options available.

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When you have finished your recording, click on More actions (...) button and select Stop Recording.

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Confirm that you want to Stop recording.

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You can now leave the meeting by selecting the Hang up button in the Meeting control bar.

You will receive an email when the recorded content is ready to view. This can take a while (depending on the length of the video).

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To open in Microsoft Stream, click on the link in the email or go to the meeting recording in the meeting chat history.  If you would like to move the file to the Queen's Streaming Service then go to the video in the Microsoft Stream portal, select More actions (...) and then Download video.  For details on how to upload videos to the Queen's Streaming service, refer to: Uploading and Managing Content.

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Last Updated: April 17, 2020