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Forgot Your NetID
If you have forgotten your NetID you can retrieve the information by providing your employee/student number. Information will be sent to your alternate email address.
If you did not register your alternate email address, you will need to contact the ITSC in person.
- Go to netid.queensu.ca
- Select Forgot NetID
- The Forgot Yout NetID - Send NetID to Alternate Email screen will open
- From the Account Type: drop down menu select your affiliation
- In the Employee/Student ID: field enter your Employee number or your Student number, whichever your are.
- Click the Continue button
- The Manage Your Account Success screen will open
- Your NetID has been forwarded to your alternate email account.
- Click the Continue button
- The NetID Profile Manager screen will reopen
- Check your alternate email account for email from IDM Middleware. It will contain your NetID.
- Once you have recovered your NetID you will be able to login.
- If you do not remember your password you will be able to use your security questions and/or your alternate email address to reset your password yourself.
- Check your alternate email account
- Your NetID is included in the email
- You can now login to the NetID Profile Manager to manage your account
- Note: if you receive an email similar to this and you have not made a request, contact the IT Support Centre immediately.
Last Updated: January 26, 2018