Global Accelerator Network Service

Service Info

Students living and studying abroad may experience slow connections, increased latency, and inconsistent access while using Queen's learning technologies. Queen's has engaged the Global Accelerator Network Service from Alibaba Cloud, a China-based company, to improve network flows. The degree of improvement from use of the Global Accelerator Network Service will vary depending upon your location and your residential internet speed.

Eligibility

• At this time, this service is available to students residing in China and enrolled in current term courses.

Getting Started

If you are interested in this service, please submit a request form and you will be contacted with access and installation instructions.

Note that:

• These login credentials are separate from your Queen's NetID and Password. 
• You will be required to change your password upon your first login.

How Do I Get It?

• In order to use the Queen's VPN, users must:
  • Access the FortiClient VPN Software.
  • Install the FortiClient VPN Client.
  • Configure the FortiClient VPN Client.

Service Level Objective

Please see the links below for Service Level Objectives: 

• Backup, Recovery, Archiving and Retention
• Facilities Management Page
• Service Interruption and Restoration

Governing IT Policies

Users of this service are governed by the following policies. Failure to comply may result, at a minimum, with suspension of service:

• Electronic Information Security Policy Framework